

Dynamic System & Network Administrator with extensive experience at Status Solutions, LLC, excelling in VoIP integrations and database management. Proven ability to enhance system performance and reliability through innovative solutions. A self-motivated professional skilled in remote support and effective communication, dedicated to optimizing enterprise environments and ensuring seamless operations.
• Administered and maintained hybrid Windows Server (2008–2022), Linux (Ubuntu/Asterisk), and Apple device environments supporting enterprise life-safety and communications platforms, SARA, SeM, and eMessenger.
• Configured and supported Asterisk PBX systems, including SIP/PJSIP registration, paging integrations with SNOM, Bogen VAR1, and Lantronix devices; diagnosed and optimized VoIP performance and call routing.
• Managed MariaDB/MySQL databases — performed schema updates, backup/recovery, and SQL automation for monitoring, watchdogs, and reporting.
• Managed Apple devices using AirWatch MDM, including device enrollment, configuration, policy deployment, application support, and end-user troubleshooting.
• Deployed and maintained Hyper-V and VirtualBox virtualized systems, ensuring performance and hardware-level redundancy.
• Designed and maintained FortiGate firewall, VPN, and dual-WAN/NAT configurations for multi-site network connectivity and failover.
• Created and executed PowerShell, Bash, and SQL scripts for service recovery, log cleanup, and system-health automation.
• Performed OS-level recovery and hardware-level diagnostics (CHKDSK, HDD Repair, DISM/SFC, DB integrity checks), middleware repair (Tomcat, Openfire), and configuration validation.
• Conducted end-to-end diagnostics using Wireshark, SSH, and BeyondTrust, collaborating with field technicians and IT teams to restore service.
• Produced detailed documentation, root-cause analyses, and reliability improvements across 800+ managed systems while tracking incidents, service requests, and resolutions in Jira and Salesforce.