Dynamic leader with a proven track record at Connect United and Lynch Landscape and Tree Services. Excelling in fostering growth, managing resources efficiently, and enhancing client satisfaction. Skilled in problem-solving and adaptability. Confidently spearheading initiatives that significantly improved program effectiveness, fostering strong interpersonal relationships, and drive continuous leadership development.
Overview
6
6
years of professional experience
Work History
Sales and Production Manager
Lynch Landscape and Tree Services
06.2018 - Current
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Maintained high client retention rate and cultivated long-term relationships with clients by providing exceptional customer service, anticipating client needs, and fostering trust.
Managed approximately 60 incoming calls, emails, and messages per day from customers while simultaneously managing 12 crew members on various client projects.
Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Successfully managed diverse account portfolios, carrying out multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and effective problem resolution.
Campus Pastor
Connect United
06.2020 - Current
Developed strategic plans to guide growth of various campus ministry departments, ensuring sustainability and effectiveness in meeting objectives.
Expanded volunteer base through targeted recruitment strategies that attracted committed individuals with diverse skill sets well-suited for specific roles within the organization.
Fostered a supportive atmosphere by providing pastoral care to students, faculty, and staff facing personal challenges.
Coordinated and spearheaded programs to increase church members' service throughout community.
Education
Associate of Science - Criminal Justice
Quinsigamond Community College
Worcester, MA
06.2005
Skills
Interpersonal Skills
Public Speaking
Problem-solving aptitude
Adaptability and Flexibility
Continuous Improvement
Time Management
Leadership Development
Pastoral Care
Timeline
Campus Pastor
Connect United
06.2020 - Current
Sales and Production Manager
Lynch Landscape and Tree Services
06.2018 - Current
Associate of Science - Criminal Justice
Quinsigamond Community College
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