Clifton Oshodi
Plant City,FL
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Retention
DISH
01.2022 - Current
- Assist customers with account info and disconnecting services
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Utilized problem-solving techniques to identify root causes of customer dissatisfaction and develop solutions that meet their needs
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback
Driver
Uber Drivers/ lyft
02.2021 - Current
- Maintained clean driving record and obeyed traffic laws and regulations
- Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Customer Service Representative Specialist
HomeServe USA
06.2017 - 05.2022
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
- Trained new hires on company policies and procedures as well as best practices for delivering exceptional customer service.
Education
High School Diploma -
Ooltewah High School
Chattanooga, TN05.2012
Skills
- Identifying and resolving common customer issues
- Negotiation
- WordPress
- Phone Etiquette
- Call Center
- Leadership Experience
- Quality Assurance
- Deescalating
- Analysis Skills
- Upselling
- Communication skills
- Customer service
- Sales
- Interpreting instructions
- Reading maps
- Solving problems
- Measures the traits that are important for successful delivery drivers
- Demonstrating customer service skills in a call center setting
- Customer focus & orientation
- Responding to customer situations with sensitivity
- Influencing and negotiating with customers
- Active Listening
- Call Triaging
- Conflict Resolution
- Reading Comprehension
- Critical Thinking
- Problem-Solving Ability
- Call Center Operations
- Refund Processing
- Professional Telephone Demeanor
- Multi-Line Phone Talent
- Technical Support
- Calm and Professional Under Pressure
- Policy and Procedure Adherence
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Prioritization
- Customer relationship management (CRM)
- Staff training
- De-escalation techniques
- Building rapport
- Technical support
- Quality control
- Multi-line phone talent
- Customer education
- Dispute resolution
- Live chat support
- Assertiveness
- Sales expertise
Timeline
Customer Service Representative/Retention
DISH
01.2022 - Current
Driver
Uber Drivers/ lyft
02.2021 - Current
Customer Service Representative Specialist
HomeServe USA
06.2017 - 05.2022
High School Diploma -
Ooltewah High School
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