Clifton Richard
Hammond,LA
Summary
Results-driven Store Manager with a proven track record of consistently surpassing sales targets. Reliable team player and effective communicator focused on increasing profits, reducing costs, managing inventory, and elevating customer service standards. 17 Years of experience in inventory, personnel, and project management. Prepared to bring strong communication, planning, and problem-solving abilities to a new dynamic role. High-energy Store Manager in the retail industry successfully implementing and enforcing consistent standards to ensure staff satisfaction and meet performance targets. Organized nature and sound judgment make for a dynamic relationship-builder dedicated to maximizing team efficiency.
Overview
30
30
years of professional experience
Work History
Store Manager
Walmart
02.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
STORE CO MANAGER
Walmart Stores,INC
07.2021 - 03.2022
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Recommended quality workers to increase company's productivity and profitability.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Adapted quickly to changing market conditions and store needs, demonstrating flexibility and resilience in a fast-paced retail environment.
DEVOLPMENTAL STORE MANAGER
Walmart Stores,INC
11.2020 - 06.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
FRESH OPERTIONS MANAGER
Walmart Stores,INC
06.2016 - 11.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Store Co Manager
Walmart Supercenter
12.2007 - 06.2016
- Welcomed customers into the store and helped them locate items.
- Contributed to team success by exceeding team sales goals by 10%.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Worked with the management team to implement the proper division of responsibilities.
- Cleaned and organized the store, including the checkout desk and displays.
- Stocked and replenished merchandise according to store merchandising layouts.
- Supervised and directed all merchandise and shipment processing.
- Responded to customer concerns with friendly and knowledgeable service.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Communicated clear expectations and goals to each team member.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Mentored new sales associates to contribute to the store’s positive culture.
- Built relationships with customers to increase likelihood of repeat business.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Engaged with customers in a sincere and friendly manner.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Followed merchandising guidelines to present visually appealing displays.
Assistant Store Manager
Walmart Stores,INC
05.2009 - 06.2011
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Inventory Supervisor
Walmart Stores,INC
12.2007 - 03.2009
- Supervised 20 inventory control personnel to support correct goods management and achievement of performance goals.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Improved customer satisfaction by ensuring prompt order fulfillment through efficient inventory management practices.
- Developed standard operating procedures for the inventory department, resulting in more consistent processes and outcomes.
Heavy Equipment Operator
National Guard Armory
09.1998 - 07.2005
- Observed all safety protocols and procedures to avoid injuries and accidents during each shift.
- Graded and shaped land for building and finishing purposes.
- Moved materials around construction sites to work locations.
- Performed thorough pre-shift and post-shift inspections and accurately completed all equipment logs and reports.
- Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.
Equipment Operator
US Navy
07.1994 - 07.1996
- Promoted shop safety by working in a safe manner.
- Attended monthly safety meetings to ensure machine operation safety.
- Inspected machine parts for conformance to product specifications.
- Repaired wiring, plumbing, equipment, and machinery.
- Responsible for wide variety of duties including, pipe fitting, painting, carpentry, electrical repair, installation, building repair.
- Prepared and administered preventative maintenance work orders.
- Communicated operational issues and changes to supervisor on regular basis.
Education
High School Diploma -
ALBANY HIGH SCHOOL
ALBANY 05.1994
Bachelor of Science - BUSINESS MANAGEMENT
Southeastern Louisiana University
Hammond, LA2005
Skills
- Motivated team player
- Goal-oriented
- Skilled problem solver
- Merchandising
- Strong work ethic
- Customer-oriented
- Staff training and development
- Retail sales
- Excellent communication skills
- Multitasking and Organization
- Customer Relations
- Problem-Solving
- Customer Service
Languages
English
Timeline
Store Manager
Walmart
02.2022 - Current
STORE CO MANAGER
Walmart Stores,INC
07.2021 - 03.2022
DEVOLPMENTAL STORE MANAGER
Walmart Stores,INC
11.2020 - 06.2021
FRESH OPERTIONS MANAGER
Walmart Stores,INC
06.2016 - 11.2020
Assistant Store Manager
Walmart Stores,INC
05.2009 - 06.2011
Inventory Supervisor
Walmart Stores,INC
12.2007 - 03.2009
Store Co Manager
Walmart Supercenter
12.2007 - 06.2016
Heavy Equipment Operator
National Guard Armory
09.1998 - 07.2005
Equipment Operator
US Navy
07.1994 - 07.1996
High School Diploma -
ALBANY HIGH SCHOOL
Bachelor of Science - BUSINESS MANAGEMENT
Southeastern Louisiana University
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