Clifton Sanderson
College Station,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Service Drive Manager
Joe Myers Kia
2021.09 - 2022.03
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Service Advisor
Northwest Dodge
2021.03 - 2021.08
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Maintenance Technician
Emerson Automation Solutions
2019.06 - 2021.03
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Project Engineer
Siemplkamp
2018.08 - 2019.05
- Maintained records for each project and engineering discipline.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Identified technical risks within managed projects.
- Delivered concise instructions to technical team to maintain quality control.
- Evaluated change order requests in response to out-of-scope work activities.
- Recommended improvements for design, construction means and materials based on field or changing conditions.
Service Advisor
Joe Myers Kia
2015.03 - 2018.08
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Lead Maintenance Technician
Ellwood Texas Forge Navasota
2004.04 - 2015.03
- Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
- Generated and completed work orders for repairs, maintenance and component replacement.
- Supervised technicians and assigned responsibilities.
- Conducted mechanical and electrical maintenance of factory equipment.
Marine
USMC, United States Marine Corps
1999.04 - 2004.04
- Prepared and distributed daily reports on crews, milestones, issues and progress.
- Reported violations of regulations, applicable laws and company policies immediately and took appropriate action.
- Supervised junior staff team and provided technical assistance and advice to enhance performance and productivity.
- Conducted periodic rounds and inspections of machinery spaces.
- Maintained 100% accountability of assigned equipment worth more than $200.m
Education
GED -
Travis B Bryan High School
Bryan, TXSkills
- Stress Tolerance
- Project Requirements
- Dependable and Consistent
- Product and Service Knowledge
Timeline
Service Drive Manager
Joe Myers Kia
2021.09 - 2022.03
Service Advisor
Northwest Dodge
2021.03 - 2021.08
Maintenance Technician
Emerson Automation Solutions
2019.06 - 2021.03
Project Engineer
Siemplkamp
2018.08 - 2019.05
Service Advisor
Joe Myers Kia
2015.03 - 2018.08
Lead Maintenance Technician
Ellwood Texas Forge Navasota
2004.04 - 2015.03
Marine
USMC, United States Marine Corps
1999.04 - 2004.04
GED -
Travis B Bryan High School
Similar Profiles
Jamie RiosJamie Rios
Billing Clerk at Joe Myers ToyotaBilling Clerk at Joe Myers Toyota
Sean SamuelSean Samuel
General Sales Manager at Joe Myers ImportsGeneral Sales Manager at Joe Myers Imports
DANIELLE SANTIAGODANIELLE SANTIAGO
Director of Operations at Nor Joe Management / Nor Joe ImportsDirector of Operations at Nor Joe Management / Nor Joe Imports