Clifton Taylor
Summary
Accomplished Manager with a proven track record at Stericycle for enhancing team performance and customer satisfaction. Expert in Operations Management and adept at resolving conflicts, demonstrating significant improvements in workforce agility. Skilled in Vehicle Maintenance and CRM, ensuring operational excellence and robust revenue generation. Achieves goals through strategic scheduling and effective staff development.
Overview
19
19
years of professional experience
Work History
Driver
Crown Towing Services
06.2024 - Current
- Coordinated efficient routes to avoid delays and optimize schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Obtained signatures from customers upon delivery of goods.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Followed all relevant traffic laws and safety regulations.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Updated logs and tracking documents accurately and according to schedule requirements.
Manager
Stericycle
11.2005 - 06.2024
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Management
Dominos Pizza Inc.
06.2020 - 10.2023
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
GED -
West Jessamine High School
Nicholasville, KY05-1998
Skills
- Revenue Generation
- Appointment Scheduling
- Vehicle Maintenance
- Delivery pickup
- Vehicle Inspection
- Load monitoring
- Daily logging
- Workforce Management
- Staff Development
- Operations Management
- Schedule Preparation
- Customer Relationship Management (CRM)
Timeline
Driver
Crown Towing Services
06.2024 - Current
Management
Dominos Pizza Inc.
06.2020 - 10.2023
Manager
Stericycle
11.2005 - 06.2024
GED -
West Jessamine High School
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