Clifton Thomas
Practice Manager/ Administrator
Charlotte,NC
Summary
Healthcare professional with comprehensive background in managing healthcare practices and delivering operational excellence. Known for fostering collaborative work environments and achieving high standards of patient care. Adaptable to changing needs and consistently reliable excel in administrative duties, staff management, and regulatory compliance.
Overview
18
18
years of professional experience
Work History
Practice Administrator
CoreLife
Charlotte, NC
03.2022 - Current
- Managing the daily operations of a busy medical practice, overseeing team members.
- Collaborates with physicians to develop and implement strategic plans to improve patient care and satisfaction.
- Leads performance evaluations for staff members, providing constructive feedback, and identifying areas for improvement.
- Managing inventory levels to prevent stockouts while minimizing excess inventory costs by implementing a just-in-time ordering system.
- Consistently developing high-performing team members, resulting in multiple internal promotions and career advancements.
- Led team meetings to discuss practice goals, address challenges, and foster a collaborative work environment.
Practice Manager
Atrium Healthcare
Charlotte, NC
01.2014 - 2022
- Managed the day-to-day operations of multiple medical practices, overseeing administrative staff, and ensuring a smooth workflow.
- Developed and implemented policies and procedures to ensure compliance with healthcare regulations and standards.
- Collaborated with physicians to optimize scheduling protocols, resulting in reduced patient wait times.
- Led recruitment efforts for new clinical staff members, conducting interviews, and coordinating the onboarding process.
- Maintained the budget for the practice, monitoring expenses, and identifying areas for cost savings.
- Conducted regular performance evaluations of administrative staff members, providing feedback for professional development opportunities.
- Implemented telehealth services during the COVID-19 pandemic, expanding access to care for patients while maintaining safety measures.
- Analyzed financial reports regularly to identify trends or issues that required attention or adjustment.
Office Coordinator
Carolinas Healthcare System
Charlotte, NC
01.2012 - 01.2014
- Assisted in the onboarding process of new employees by preparing workstations and providing necessary resources.
- Managed the inventory of office supplies, and placed orders when necessary to maintain adequate stock levels.
- Assisted in budget tracking by monitoring expenses related to office operations.
- Implemented time management strategies that improved overall efficiency within the office.
- Office coordinator for two different specialties: Internal Medicine and Pediatric Urgent Care.
PAR/CSR
Carolinas Healthcare System
Charlotte, NC
01.2011 - 01.2012
- Provided exceptional customer service to patients, ensuring a positive experience throughout their visit.
- Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries.
- Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors.
- Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database.
- Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings.
- Assisted with the check-in process by verifying patient demographics, collecting co-pays, and explaining office policies.
Live Answer Lead
Carolinas Healthcare System
Charlotte, NC
01.2009 - 01.2011
- Supervised a team of 10, providing guidance and support to ensure high-quality customer service.
- Monitored call center metrics and performance indicators to identify areas for improvement, and implement corrective actions.
- Led weekly team meetings to discuss performance goals, address challenges, and provide ongoing coaching and feedback.
- Resolved escalated patient complaints or issues promptly and effectively, while maintaining a positive customer experience.
Medical Records Clerk
Carolinas HealthCare
Charlotte, NC
01.2008 - 01.2009
- Created new patient records in the electronic health record (EHR) system.
- Reviewed medical charts for completeness, accuracy, and proper documentation.
- Organized and filed patient information, ensuring confidentiality and compliance with HIPAA regulations.
- Retrieved and prepared medical records for appointments, surgeries, and consultations.
- Assisted healthcare providers in locating specific patient information, as requested.
- Performed data entry tasks to update patient demographics, insurance details, and medical history.
Education
Some College (No Degree) -
University of Pittsburgh
Pittsburgh, PASkills
Operations management
Operations Management and Administration
- Handle the distribution of tasks to employees, ensuring the efficient operations of the department
- Ensure that the Corporate Compliance notebook is maintained and updated
- Carry out batch/cash audits within the Business Office Staff
Leadership and Team Building
- Direct, train, and mentor the administrative/clinical personnel to foster and retain a high performing team
- Facilitate staff and/or provider meetings
- Support high employee engagement through establishing and maintaining a positive working environment
Personnel Management and Development
- Conduct regular employee evaluations and supervise the processing of payroll in a timely manner
- Monitor the administrative/clinical staff overtime
- Facilitate training for providers/staff on the latest updates on EMR
- Guarantee the provision of coverage for providers (MDs and ACPs), clinical staff, and administrative staff
- Support administrative/clinical staff in vacant/emergent staffing needs and cross-trained in administrative positions
Problem Solving and Customer Service
Ensure delivery of excellent customer service and accountability through addressing patient complaints and concerns regarding billing/insurance in a prompt manner
Timeline
Practice Administrator
CoreLife
03.2022 - Current
Practice Manager
Atrium Healthcare
01.2014 - 2022
Office Coordinator
Carolinas Healthcare System
01.2012 - 01.2014
PAR/CSR
Carolinas Healthcare System
01.2011 - 01.2012
Live Answer Lead
Carolinas Healthcare System
01.2009 - 01.2011
Medical Records Clerk
Carolinas HealthCare
01.2008 - 01.2009
Some College (No Degree) -
University of Pittsburgh
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