CLIFTON T. JACKSON
Hagerstown,MD
Summary
Seasoned enterprise agile leader with a consistent track record guiding Fortune 500 and federal programs through SAFe, Scrum, and Kanban transformations. Expert in launching and coaching Agile Release Trains, facilitating PI Planning, standing up Agile CoEs, and maturing teams using data-driven practices (flow, predictability, and quality). Hands-on with Jira/Confluence, Azure DevOps, and Power BI; known for pragmatic coaching from team to portfolio levels, clear stakeholder communication, and sustainable delivery outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner • Agile Trainer & Coach (SPC)
Versagile, LLC
11.2023 - Current
- Coach executives, RTEs, Product Managers/Owners, and Scrum Masters across team, program, and portfolio levels; mature practices using SAFe, Scrum, Kanban, and Lean.
- Stand up/strengthen Agile Center of Excellence; create SOPs and System Engineering Management Plans to standardize delivery and governance.
- Facilitate PI Planning, inspect & adapt, value stream mapping, and quarterly roadmap/OKR alignment to outcomes.
- Design and deliver monthly training workshops and role-based enablement; mentor communities of practice.
- Lead requirements discovery and prioritize backlogs; use flow metrics and lightweight dashboards to drive continuous improvement.
Founder • Agile Program Lead
Firevibe Web Design
Hagerstown, USA
01.2023 - Current
- Built a productized web delivery model serving 50+ active SMB clients; apply Scrum/Kanban to manage intake, WIP, and releases on SiteSwan CMS.
- Establish end-to-end operating cadence: backlog refinement, sprint planning, daily scrums, reviews, retrospectives, and definition-of-done standards.
- Coach distributed developers/designers (US/Philippines/Pakistan) on agile ways of working; implement SOPs, QA checklists, and change management.
- Introduce lightweight DevOps practices for web: Git-based versioning, branching, peer review, and automated checks for accessibility/SEO.
- Track delivery health with cycle time and throughput; use Jira/Smartsheet and Power BI reporting to forecast capacity and communicate status to stakeholders.
Agile Project Manager (Department of Veterans Affairs)
IT Concepts, Inc.
07.2023 - 11.2023
- Owned integrated plans, schedules, risks, and stakeholder communications for VA initiatives aligned to program objectives.
- Created executive-ready dashboards and reports in Power BI to enable decision-making and transparency.
- Coordinated cross-functional delivery teams; instituted process improvements to streamline flow across workstreams.
Enterprise Agile Coach & Project Manager
ButterflyMX
02.2021 - 06.2023
- Led agile transformation for a high-growth tech company; launched Agile CoE and standardized working agreements and metrics.
- Built Jira dashboards and scorecards to visualize throughput, predictability, and quality across teams; enabled data-driven planning.
- Facilitated training for teams, POs, and SMs; embedded coaching for consistent agile behaviors and outcomes.
SAFe Scrum Master & Program Manager
IQVIA
Remote
03.2020 - 01.2021
- Servant leader for multiple cross-functional teams delivering clinical trial software; ensured alignment to release goals.
- Facilitated core events and inspection/adaptation; used delivery metrics to manage risk and improve predictability.
SAFe DevOps Scrum Master – Systems Team (NGA)
Leidos
Gaithersburg, USA
06.2019 - 03.2020
- Scrum Master for systems team in SAFe DevOps CI/CD environment; improved visibility of dependencies and impediments.
- Reported at Scrum of Scrums; tracked capacity/velocity; coached engineers on quality and flow.
Scrum Master – U.S. Department of Defense
General Dynamics Information Technology (GDIT)
Arlington, USA
10.2018 - 05.2019
- Led two agile teams rebuilding accounting systems for military retirees; facilitated transition from waterfall to agile.
- Applied Kanban, XP, and pair programming practices to accelerate learning and delivery.
SAFe Scrum Master – Centers for Medicare & Medicaid Services (EQRS ADO)
ManTech International Corporation
Baltimore, USA
05.2018 - 10.2018
- Facilitated SAFe ceremonies for cross-functional teams delivering ETL capabilities; aligned Jira workflows to DoD/DoR.
- Oversight of agile requirements, story refinement, and ATDD; coordinated with engineering and test leads.
Senior Consultant – U.S. Department of Veterans Affairs
LTS, Inc.
Washington, USA
01.2017 - 04.2018
- Led design/adoption of Smartsheet PPM; produced executive dashboards for senior officials.
- Facilitated cross-org status forums; managed scope and risks; conducted JAD sessions to refine requirements.
Senior Consultant, IT Resource Capacity – U.S. Securities & Exchange Commission
Greenzone Solutions
Washington, USA
08.2016 - 01.2017
- Developed enterprise resource capacity model to balance workload vs. demand; introduced SAFe principles into ways of working.
- Created schedules, templates, and SOPs; supported planning through rollout of automated PPM tooling.
Senior Consultant – U.S. Department of Veterans Affairs
IPT Associates
Washington, USA
08.2015 - 08.2016
- Owned back-end infrastructure and SharePoint GUI for DSC; produced process maps and SOPs using Visio.
- Participated in VBMS Scrum events; produced weekly dashboards for executives and captured lessons learned.
Systems Analyst, Advanced Analytics – U.S. Securities & Exchange Commission
Aretec Inc.
Washington, USA
12.2014 - 08.2015
- Elicited functional/non-functional requirements; served as liaison among dev teams, end users, and stakeholders.
- Provided technical guidance on integration; ensured adherence to design concepts and user standards.
Education
Master of Public Administration -
University of Baltimore
01.2012
B.A. - Political Science
Virginia Commonwealth University
01.2010
Skills
- SAFe 60 (SPC)
- Lean Portfolio Management
- Scrum Mastery
- Team Coaching
- Agile Transformation
- Change Management
- Agile Release Trains (ART)
- PI Planning
- Backlog Management
- Product Ownership (PSPO)
- Metrics
- Flow
- WIP
- Cycle/Lead Time
- Throughput
- OKRs
- Roadmapping
- Value Streams
- Scaled Delivery
- Jira
- Jira Align
- Azure DevOps
- DevOps
- CI-CD Mindset
- Git
- Branching Strategies
- Stakeholder Engagement
- Facilitation
- Conflict Resolution
Websites
Certification
- SAFe 6 Certified Program Consultant (SPC)
- SAFe 6 Certified Scrum Master (SSM)
- Certified ScrumMaster (CSM)
- Professional Scrum Master (PSM)
- Professional Scrum Product Owner (PSPO)
- ITIL Foundation
Keywords
- Agile Coach
- Enterprise Agile
- SAFe 6.0
- SPC
- Scrum Master
- RTE
- Lean Portfolio Management
- Jira
- Confluence
- Jira Align
- Azure DevOps
- Kanban
- Scrum
- Product Owner
- PSPO
- PSM
- CSM
- PI Planning
- ART
- Value Stream
- OKRs
- Roadmap
- Backlog
- User Stories
- Acceptance Criteria
- ATDD
- CI/CD
- DevOps
- Coaching
- Transformation
- Change Management
- Federal
- DoD
- VA
- Healthcare
- SEC
- Power BI
- Smartsheet
- SharePoint
- SiteSwan
Timeline
Owner • Agile Trainer & Coach (SPC)
Versagile, LLC
11.2023 - Current
Agile Project Manager (Department of Veterans Affairs)
IT Concepts, Inc.
07.2023 - 11.2023
Founder • Agile Program Lead
Firevibe Web Design
01.2023 - Current
Enterprise Agile Coach & Project Manager
ButterflyMX
02.2021 - 06.2023
SAFe Scrum Master & Program Manager
IQVIA
03.2020 - 01.2021
SAFe DevOps Scrum Master – Systems Team (NGA)
Leidos
06.2019 - 03.2020
Scrum Master – U.S. Department of Defense
General Dynamics Information Technology (GDIT)
10.2018 - 05.2019
SAFe Scrum Master – Centers for Medicare & Medicaid Services (EQRS ADO)
ManTech International Corporation
05.2018 - 10.2018
Senior Consultant – U.S. Department of Veterans Affairs
LTS, Inc.
01.2017 - 04.2018
Senior Consultant, IT Resource Capacity – U.S. Securities & Exchange Commission
Greenzone Solutions
08.2016 - 01.2017
Senior Consultant – U.S. Department of Veterans Affairs
IPT Associates
08.2015 - 08.2016
Systems Analyst, Advanced Analytics – U.S. Securities & Exchange Commission
Aretec Inc.
12.2014 - 08.2015
Master of Public Administration -
University of Baltimore
B.A. - Political Science
Virginia Commonwealth University
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