Clifton Wade
Atlanta,GA
Summary
Experienced manager with a proven track record in enhancing business operations and profitability. Demonstrates strong customer service skills and excels in fast-paced environments. Resourceful project manager and compliance specialist committed to operational accuracy and team development. Capable of managing multiple responsibilities while delivering exceptional results.
Overview
29
29
years of professional experience
Work History
Operations Manager
Kleenerly
Decatur, Georgia
05.2021 - 08.2025
- Oversaw daily operations to enhance productivity and optimize workflow.
- Directed implementation of process improvements, reducing waste and boosting efficiency.
- Analyzed operational data to identify trends and support informed decision-making.
- Managed team schedules, training, and resource allocation to achieve company objectives.
- Resolved customer complaints promptly, ensuring high levels of satisfaction.
- Ensured compliance with safety regulations, fostering a safe work environment.
- Recruited and trained crew members on project applications and customer relations.
- Generated detailed payroll reports while adhering to federal and state regulations.
Store Manager
Ups Store
Atlanta, GA
06.2014 - 05.2021
- Oversaw daily store operations, ensuring policy compliance and efficient cash handling.
- Analyzed sales data to identify trends, adjusting product offerings accordingly.
- Implemented visual merchandising strategies to enhance product displays and attract customers.
- Coordinated promotional events, driving customer engagement and increasing foot traffic.
- Trained and developed team members to improve customer service skills.
- Managed inventory levels and coordinated stock replenishments to minimize loss.
- Conducted regular staff meetings to align team goals and priorities.
- Created weekly work schedules for personnel to optimize workforce management.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
Dock Manager
Dillard's
Alpharetta, GA
09.2012 - 02.2014
- Managed daily dock operations and ensured timely product flow.
- Coordinated inbound and outbound shipments efficiently and accurately.
- Supervised dock staff and assigned tasks to optimize workflow.
- Maintained safety standards and ensured compliance with company policies.
- Implemented process improvements to enhance operational efficiency on the dock.
- Trained new employees on dock procedures and safety protocols.
- Communicated with vendors to resolve shipping issues promptly.
- Oversaw inventory management and organized storage for easy access.
- Established priorities and assigned tasks to support dock operations.
- Complete daily logs for inventory tracking of cargo received and logged discrepancies.
- Assisted in preparing dock, securing ships and unloading cargo with dock workers.
- Oversaw loading and unloading for trailers and client pick-ups and identified damaged products.
- Performed regular inspections on all equipment to ensure proper functioning.
- Hired and trained personnel to perform job duties, execute safety practices and develop individual performance requirements.
Head Cashier/Customer Service Rep
Dillard's
Alpharetta, GA
05.2012 - 09.2012
- Supervised cashiers to ensure efficient register operations in retail environment.
- Trained new cashiers on register procedures and customer service standards.
- Managed cash drawer accuracy, addressing discrepancies promptly.
- Resolved customer complaints professionally to enhance satisfaction levels.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Enforced company policies related to cash handling and customer interactions consistently.
- Processed returns, exchanges, and refunds per company policy while maintaining high customer satisfaction.
- Scheduled cashiers during shifts, ensuring adequate register coverage.
Dock Associate
Dillard's
Alpharetta, GA
10.2004 - 05.2012
- Coordinated dock scheduling to ensure timely shipment loading and unloading.
- Managed inventory control to maintain accurate stock levels.
- Supervised dock staff to enhance workflow and operational efficiency.
- Implemented safety protocols to ensure compliance with industry regulations.
- Trained new employees on dock procedures and equipment operation.
- Assisted in developing process improvements for dock operations.
- Communicated with shipping partners to resolve logistical issues promptly.
- Maintained records of shipments, inventory, and safety inspections regularly.
- Negotiated contracts with vendors to secure favorable rates on supplies required for daily operations.
- Coordinated scheduling of truck deliveries to minimize disruptions to operations.
- Reviewed shipping documents for accuracy prior to release from dock area.
Salesperson/Manager's Assistant
Dollar General
Johns Creek, GA
04.2004 - 08.2004
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Maintained organized sales floor to optimize shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Restocked merchandise regularly to ensure product availability.
- Collaborated with team members to achieve store sales goals.
- Managed inventory levels through consistent stock assessments.
- Implemented promotional displays to boost product visibility and appeal.
- Assisted customers in locating products and addressing inquiries.
Sales Associate
Gamestop
Norcross, GA
10.2001 - 01.2002
- Assisted customers in locating video games and accessories to enhance satisfaction.
- Managed inventory levels while organizing stock effectively on sales floor.
- Processed transactions accurately through point-of-sale systems to ensure efficiency.
- Collaborated with team members to maintain cleanliness and organization throughout store.
- Resolved customer inquiries and issues promptly, ensuring a positive experience.
- Participated in promotional events, boosting store visibility and driving sales.
- Provided product knowledge and recommendations that improved overall customer experience.
- Helped customers by answering questions and offering tailored product advice.
Box Office/Cashier/Usher
United Artists
Alpharetta, GA
06.2000 - 08.2001
- Processed ticket sales through point-of-sale systems with high efficiency.
- Managed cash register and executed customer transactions accurately.
- Assisted customers with inquiries regarding showtimes and ticket availability.
- Maintained cleanliness and organization of box office area consistently.
- Collaborated with team members to ensure seamless operations during peak hours.
- Monitored ticket and supply inventory to guarantee availability.
- Greeted customers warmly and delivered exemplary service.
- Balanced cash drawer at shift start and end for accuracy.
Cashier
Kroger
Alpharetta, GA
06.1996 - 01.1997
- Efficiently processed customer transactions at checkout lanes, ensuring accurate payment handling.
- Assisted customers with product inquiries and navigation within store layout.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to support seamless store operations and service delivery.
- Restocked shelves and organized merchandise displays to optimize product visibility.
- Adhered to company policies for safety protocols and loss prevention measures.
- Operated cash register accurately, processing payments via various methods.
- Executed additional tasks as assigned by management to support operational goals.
Education
Bachelor in Communications -
Columbus State University
01-2002
High School Diploma -
Brandon Hall School
1998
Skills
- Inventory control and management
- Employee scheduling and training
- Cash handling and accuracy
- Loss prevention strategies
- Mathematical proficiency
- Microsoft Office expertise
- Organizational skills
- Attention to detail
- Multi-tasking ability
- Communication skills
- Data analysis techniques
- Operations management
- Customer relationship management
- Quality assurance and control
- Business development
Timeline
Operations Manager
Kleenerly
05.2021 - 08.2025
Store Manager
Ups Store
06.2014 - 05.2021
Dock Manager
Dillard's
09.2012 - 02.2014
Head Cashier/Customer Service Rep
Dillard's
05.2012 - 09.2012
Dock Associate
Dillard's
10.2004 - 05.2012
Salesperson/Manager's Assistant
Dollar General
04.2004 - 08.2004
Sales Associate
Gamestop
10.2001 - 01.2002
Box Office/Cashier/Usher
United Artists
06.2000 - 08.2001
Cashier
Kroger
06.1996 - 01.1997
High School Diploma -
Brandon Hall School
Bachelor in Communications -
Columbus State University
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