Clifton Wilcox
Adjunct Professor
Spotsylvania,Virginia
Summary
Knowledgeable professor with strategic vision and extensive background in driving organizational growth and operational efficiency. Led transformative initiatives that streamlined processes and fostered innovation across diverse industries. Demonstrated leadership and strategic planning skills, consistently leveraging analytical thinking and problem-solving abilities to achieve corporate goals.
Experienced with strategic leadership, harnessing deep understanding of market dynamics to drive organizational success. Utilizes analytical thinking and vision to develop and implement growth strategies. Track record of fostering innovation and leading high-impact teams to achieve business objectives.
Results-driven business leader prepared for role with robust history of steering companies toward success and fostering culture of excellence. Known for collaborative leadership approach that aligns teams with organizational objectives and drives performance. Adept at navigating complex challenges, fostering innovation, and ensuring adaptability to evolving market conditions, with focus on strategic planning and operational excellence.
Overview
46
46
years of professional experience
1
1
Certification
Work History
CEO
Blue Iguana Group LLC
Fairfax, Virginia
06.2013 - Current
- Multimillion-dollar corporation
- Increased sales by 50% in the first year
- Managed a workforce of 35 employees
- Developed key operational initiatives to drive and maintain substantial business growth.
- Drove profitability with thorough financial analysis and strategic decision-making.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Fostered strong relationships with industry partners to expand business opportunities.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Director, Labor & Employee Relations
CBP
Washington, DC
11.2010 - 04.2013
- 3 years
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Fostered culture of innovation, encouraging development of cutting-edge solutions.
- Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
Senior Labor Relations Strategist – Special Projects
Customs and Border Protection
Washington, DC
11.2008 - 11.2010
- 4 years
- Implemented innovative solutions for optimizing processes, resulting in increased efficiency and reduced costs.
- Engaged in continuous process improvement efforts that led to more efficient workflows saving both time and resources.
- Collaborated with cross-functional teams to develop and execute strategic initiatives aligned with organizational objectives.
- Managed high-impact projects from inception to completion, consistently delivering results on time and within budget constraints.
- Fostered strong customer relationships to gather insights and tailor products to meet their needs.
- Facilitated training programs, upgrading team skills and supporting professional development.
- Enhanced team productivity, fostering collaborative environment and implementing agile methodologies.
- Achieved significant cost reductions by negotiating contracts and optimizing supply chain management.
Manager, Compensation
U.S. Postal Service, USPS
Washington, DC
08.2003 - 11.2006
- Managed and motivated employees to be productive and engaged in work.
- Managed a workforce of 45 employees
- Was able to save the Postal Service $35 million by reverse auctioning awards and recognition budget of $355 million
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Director, Labor Relations
USPS
04.2001 - 08.2003
- 2 years
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
Plant Manager
USPS
Jonesboro, AR
02.2000 - 10.2001
- 2 years
- Forecasted future production needs accurately, allowing for strategic decision-making regarding staffing levels, equipment investments, and inventory management.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
- Boosted employee morale and productivity through effective leadership and motivational techniques.
- Implemented useful inventory management and tracking systems to reduce costs and improve operations.
- Increased production efficiency by optimizing plant layout and implementing process improvements.
- Led, trained and coached plant staff to facilitate high levels of productivity and quality.
- Balanced labor needs with production schedules to optimize workforce utilization while maintaining output targets.
- Analyzed incident reports to identify trends in workplace injuries or near-misses; implemented corrective actions accordingly.
Manager Customer Service
USPS
08.1995 - 05.2000
- 5 years
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
CEO
Georgia Gyro Sandwiches, Inc.
09.1991 - 08.1995
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Optimized supply chain operations for reduced costs and increased efficiency.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Championed data-driven decision-making culture, enhancing business intelligence and strategic planning capabilities.
- Orchestrated company-wide digital transformation, enhancing data analytics capabilities and operational agility.
U.S. Army Aviator/Test Pilot
U.S. Army Active Duty
08.1988 - 09.1991
- 4 years
- Increased flight safety by consistently performing thorough pre-flight inspections and addressing potential issues.
- Actively participated in recurrent simulator training sessions to continually improve skills related to aircraft handling techniques, emergency procedures, instrument proficiency, and CRM principles.
- Planned routes, altitudes and speeds to provide fastest, safest and smoothest flights for on-time arrivals and high levels of passenger satisfaction.
- Reviewed aeronautical charts and used navigational instruments during each flight and maintained strong knowledge of government and company regulations.
- Planned and filed daily flight plans for training missions, sorties, and patrol flights.
- Served as an effective mentor for junior pilots by providing guidance on career progression opportunities within the aviation industry while offering valuable insights based on personal experiences.
- Exceeded company performance metrics through consistently adhering to established operating procedures and maintaining a strong focus on customer satisfaction throughout the entire flight process.
- Completed extensive training programs to maintain currency in aircraft models, FAA regulations, safety procedures, and industry best practices.
- Improved crew morale and performance, fostering collaborative work environment and recognizing individual contributions.
- Fostered culture of safety and compliance, rigorously adhering to aviation regulations and standards.
- Troubleshot in-flight mechanical and operational issues and restored functionality.
Criminal Investigator
U.S. Air Force Active Duty
12.1979 - 08.1984
- 5 years
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Enhanced interagency collaboration for successful case outcomes through regular communication with law enforcement partners.
- Mentored junior investigators, sharing best practices for successful case management and evidence collection.
- Utilized advanced technology tools for efficient data analysis, enhancing the overall effectiveness of criminal investigations.
- Streamlined investigative processes, implementing time-saving strategies to expedite case resolutions.
Education
Doctor of Management - Business Administration And Management
University of Phoenix
Tempe, AZ 05.2001 -
MBA - Business Administration And Management
Webster University
St. Louis, MO 05.2001 -
Associate of Science - Communications
Vincennes University
Vincennes, Indiana, IN 05.2001 -
Bachelor of Science - Liberal Arts
New York State University
Albany, NY 05.2001 -
Skills
- Workplace conflict resolution
- Understanding organizational dynamics
- Regulatory compliance expertise
- Team leadership
- Business development
- Human resources expertise
- Federal employment policy expertise
- Crisis management
- Operational excellence
- Effective decision making
- Global perspective
- Employee motivation and performance
Certification
[Executive Coach] Training - [2020]
Publications
- Author of 8 books including award-winning titles:
- Where Despair Comes to Play
- The Immortal Witness
- Scapegoat: Targeted for Blame
- Groupthink: An Impediment to Success
- Awards: Literary Titan Gold Medals, 2025 Dante Rossetti Long List
Academic Appointments
- Adjunct Professor (10 Years Total Instructional Experience) – Stratford University
- Adjunct Professor (3 Years Total Instructional Experience) – Bridgeport University
- Adjunct Professor (3 Years Total Instructional Experience) – Ozarka College
- Courses: Public Policy, Entrepreneurship, Economics, Labor Relations, Marketing, Global Leadership, Organizational Behavior, Human Resource Management
Patents
Holder of 8 U.S. Patents in product design, mechanical innovations, and applied technology
Military Decorations
- Army Aviation Badge
- Air Force Commendation Medal(s)
- Army Achievement Medal(s)
- Meritorious Service recognitions
World at Work-Certified Compensation Professional; World at Work: Certified Benefits Professional
A seasoned Certified Compensation Professional (CCP) with over a 5 years of federal-sector expertise, where I led the U.S. Postal Service Compensation Design and Management Division, overseeing nationwide pay systems for more than 800,000 employees. In this role, I directed large-scale compensation strategy, job evaluation, executive pay structures, market-based analyses, and modernization of legacy pay programs. I ensured compliance with complex federal regulations while innovating data-driven solutions that improved equity, retention, and organizational performance. Known for analytical rigor and ability to translate policy into practical systems, I became a trusted advisor to senior USPS leadership on compensation philosophy, workforce planning, and strategic human-capital initiatives.
Timeline
CEO
Blue Iguana Group LLC
06.2013 - Current
Director, Labor & Employee Relations
CBP
11.2010 - 04.2013
Senior Labor Relations Strategist – Special Projects
Customs and Border Protection
11.2008 - 11.2010
Manager, Compensation
U.S. Postal Service, USPS
08.2003 - 11.2006
Doctor of Management - Business Administration And Management
University of Phoenix
05.2001 -
MBA - Business Administration And Management
Webster University
05.2001 -
Associate of Science - Communications
Vincennes University
05.2001 -
Bachelor of Science - Liberal Arts
New York State University
05.2001 -
Director, Labor Relations
USPS
04.2001 - 08.2003
Plant Manager
USPS
02.2000 - 10.2001
Manager Customer Service
USPS
08.1995 - 05.2000
CEO
Georgia Gyro Sandwiches, Inc.
09.1991 - 08.1995
U.S. Army Aviator/Test Pilot
U.S. Army Active Duty
08.1988 - 09.1991
Criminal Investigator
U.S. Air Force Active Duty
12.1979 - 08.1984