Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Clifton E McDaniel

Houston,Tx

Summary

Dedicated and results-driven IT Asset Management professional with 10+ years of experience in optimizing asset lifecycle processes and ensuring compliance. Seeking to contribute expertise in ITAM to a dynamic organization that values efficiency, cost savings, and risk mitigation. Experienced in software/hardware configuration, installation, interfacing, and maintenance of desktop, laptop and mobile devices. Knowledgeable in remote access software, network connectivity processes, and VPN. Knowledge of active directory and network account administration. Proven communication skills both written and verbal providing troubleshooting and support services to over 1,000 end users.

Overview

23
23
years of professional experience
1
1
Certificate

Work History

Asset Management Specialist\Deployment Tech

HCL Americas
07.2020 - Current


  • Oversee the entire IT asset lifecycle, from procurement to disposal, ensuring accuracy in tracking and compliance with organizational policies.
  • Supported operational budgets aligned to year-end contractual goals to audit performance from various compliance auditors.
  • Collaborate with cross-functional teams to optimize software license management, leading to a 15% reduction in licensing costs.
  • Implement and maintain a comprehensive IT asset tracking system, resulting in improved visibility and control over the organization's IT assets.
  • Led project teams within business to meet team metrics, cycle counts and wall-to-wall inventory requirements.
  • Provide training and support to end-users on ITAM best practices and policies.
  • Skilled at working independently and collaboratively in a team environment.


Desktop\Hardware Support

D.I.S.Y.S\Schlumberger
02.2020 - 03.2020
  • Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
  • Investigated hardware product issues involving materials and software and devised solutions.
  • Strategically implemented new computer projects and hardware installations to improve workflow for 200 employees.
  • Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
  • Laid off due to COVID

Senior Desktop Support Technician

Chevron\CompuCom, Tech
06.2017 - 02.2020
  • Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
  • Assisting user with hardware\software issues with desktops and laptops
  • Coordinating warranty repair with Dell technicians and other groups within organization, Working with asset manager to refresh and upgrade old IT equipment from win 7 to win 10
  • Collect and organize old equipment for disposal.

Desktop/Network Support

Citi, Atlas Communications
10.2015 - 01.2017
  • Working as level 2 desktop support analysts responding to requests escalated though ticketing system for onsite support Support win7 environment consisting of 500 users
  • Troubleshoot proprietary software and business devices such as blackberry and Iphones
  • Participated in hands-on network router and switch installs.

Desktop Support

Chevron\CompuCom
07.2012 - 07.2015
  • High-end support for special projects, executive management, and high touch customers
  • Oversee onsite connection support for Video Conference meetings and configurations
  • Provide onsite and remote desktop support for 800 internal and external clients within Windows7\Vista networked environments
  • Perform break\fix repairs for all company owned equipment including desktop, laptop and support for HP network printers.

Field Service Engineer

CompuCom
11.2011 - 07.2012
  • Perform break\fix and configuration repairs on laptop\desktop systems as well as network printers ranging from Xerox\Lexmark and HP
  • Work with network engineer to preform server setup and hardware configuration for new and existing office configurations
  • Complete hardware refresh projects for clients such as Target, Home Depot WalMart and PNC Bank
  • Desktop/Network Support Chevron\CompuCom

desktop support

03.2008 - 11.2011
  • Provide onsite and remote, for over 500 internal and external clients within Windows XP\Vista networked environments
  • Rebuild desktop and laptop machines via company policy for process testing a planned company refresh projects
  • Successfully maintain updates and patches for local servers running Server 2003 OS
  • Successfully build professional relationships with the end users in order to successfully build trust and reliability within the organization
  • Perform break\fix repairs for all company owned equipment including desktop, laptop and support for HP network printers
  • Provide onsite connection support for Video Conference meetings and configurations.

desktop support

Remote Client Services Ignite Technologies
07.2006 - 02.2008
  • Provide remote helpdesk and, for clients utilizing the Ignite Software Solution
  • Maintained working computer lab of client's PC environment for testing of Microsoft XP updates and patches prior to distribution of software updates
  • Facilitated weekly client meetings to conduct basic data reviews to identify system and process discrepancies.

Manager of Network Management

I CIBER
06.2005 - 07.2006
  • Provided leadership to team performing PC and network diagnostics for the US Army Reserve branches using Dameware remote utilities for Windows XP\2000 environment
  • Responsible for agent call handling, and taking calls as volume and SLA dictates.

Lead Repair Technician

CompUSA
10.2003 - 06.2005
  • Coordinated computer repairs between internal and external clients
  • Performed break\fix repairs on various models of desktop and laptop PC's and ensured all systems were working properly before equipment is packaged and shipped
  • Processed timely and accurate information to ensure compliance with warranty requirements.

Service Department Supervisor

Fry's Electronics
01.2001 - 09.2003
  • I led technician team responsible for providing work direction, resolved service problems, prepared schedules, and set deadlines to ensure timely completion of work and efficiency
  • Provided support for all computer systems sold in-store or needing service.

Education

Associate of Applied Science -

Texas State Technical College

Skills

  • CompTIA A Certification
  • Windows 7, Vista, XP, 2000, ME, 98
  • Server 2003
  • Norton Ghost
  • AT&T Connect, Remote Desktop, Dameware, Netmeeting
  • Siebel
  • Remedy
  • People Soft
  • Heat
  • Phoenix
  • Asset Optimization
  • Strategic Development

Certification

CompTIA A+ Certification

United States Armed Forces security clearance


Timeline

Asset Management Specialist\Deployment Tech

HCL Americas
07.2020 - Current

Desktop\Hardware Support

D.I.S.Y.S\Schlumberger
02.2020 - 03.2020

Senior Desktop Support Technician

Chevron\CompuCom, Tech
06.2017 - 02.2020

Desktop/Network Support

Citi, Atlas Communications
10.2015 - 01.2017

Desktop Support

Chevron\CompuCom
07.2012 - 07.2015

Field Service Engineer

CompuCom
11.2011 - 07.2012

desktop support

03.2008 - 11.2011

desktop support

Remote Client Services Ignite Technologies
07.2006 - 02.2008

Manager of Network Management

I CIBER
06.2005 - 07.2006

Lead Repair Technician

CompUSA
10.2003 - 06.2005

Service Department Supervisor

Fry's Electronics
01.2001 - 09.2003

Associate of Applied Science -

Texas State Technical College

Similar Profiles

CREATE PROFILE
Clifton E McDaniel