Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clinique Pryor

Severn,MD

Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Overview

8
8
years of professional experience

Work History

Shift Manager

Chipotle Mexican Grill
Crofton, MD
07.2019 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Coached employees on interactions with customers to drive exceptional service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Sales Associate

JCPenney
Waldorf, MD
12.2017 - 05.2018
  • Greeted customers and provided exceptional customer service.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Crew Member

McDonald's
Waldorf, MD
07.2016 - 04.2018
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Prepared quality products while maintaining portion control and presentation within service goal times.

Education

High School Diploma -

St. Charles High School
Waldorf, MD
05-2019

Some College (No Degree) - Human Resources Development

Anne Arundel Community College
Arnold, MD

Skills

  • Equipment Troubleshooting
  • Quality Assurance
  • Supply Ordering
  • Team Development
  • Staff Development
  • Scheduling expertise
  • Flexible Schedule
  • Hiring and Recruiting

Timeline

Shift Manager

Chipotle Mexican Grill
07.2019 - Current

Sales Associate

JCPenney
12.2017 - 05.2018

Crew Member

McDonald's
07.2016 - 04.2018

High School Diploma -

St. Charles High School

Some College (No Degree) - Human Resources Development

Anne Arundel Community College

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Clinique Pryor