Summary
Overview
Work History
Education
Skills
Certification
Groups
Timeline
Generic

Clint Bremer

Chesaning,MI

Summary

Dynamic General Manager with proven track record at A Cherry On Top, excelling in employee supervision and inventory management.

Overview

17
17
years of professional experience
1
1
Certification

Work History

General Manager

A Cherry On Top
Saginaw, USA
01.2019 - Current
  • Open and close the storefront.
  • Maintain employee schedules both vacation and regular full time/part time.
  • Customer service, LiveChat, email, phone and in person support.
  • Complete on site training for hazmat three times a year for myself and all other employees.
  • Hiring and managing terminations.
  • Maintaining employee relations by organizing monthly staff/luncheon meetings.
  • Bridging the gap between the board members and employees.
  • Employee coaching and addressing and maintaining PIPs for employees.
  • Yearly and quarterly reviews.
  • Oversaw all aspects of daily operations, including staff management, customer service, and financial performance.
  • Developed and implemented strategic plans to drive business growth and increase profitability.
  • Led a team of 17 employees, providing guidance, training, and support to ensure high levels of productivity and performance.
  • Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships.
  • Analyzed market trends and competitor activities to identify opportunities for improvement and innovation.
  • Achieved sales targets consistently by implementing targeted promotions and upselling techniques.
  • Managed inventory levels to optimize stock availability while minimizing carrying costs.
  • Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback.
  • Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary.
  • Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction.
  • Collaborated with the finance department on budgeting processes to achieve financial objectives.
  • Implemented new technologies or systems that improved operational efficiency.
  • Negotiated contracts with suppliers/vendors resulting in cost savings.
  • Improved employee retention rates through the implementation of employee engagement initiatives.
  • Drove continuous improvement efforts across departments resulting in increased efficiency.

Warehouse Manager

A Cherry On Top
Saginaw, USA
01.2010 - Current
  • Set up products on the website.
  • Database entry.
  • Answer phones and direct calls to the proper person/department.
  • Oversee the schedule of the warehouse.
  • Receive Product.
  • Unload/load trucks.
  • Maintain a database with more than a million products.
  • Add to the database.
  • Create new workflow resolutions.
  • Update and maintain product listings.
  • LiveChat, Email support and in person support to the storefront.
  • Maintain the outside and inside of the building.
  • Coordinate schedules to make sure we had coverage everyday.
  • Oversaw daily operations of a large warehouse facility, managing a team of 10 employees.
  • Implemented efficient inventory management system, reducing stock discrepancies by 34%.
  • Developed and implemented safety protocols to ensure compliance with OSHA regulations.
  • Optimized warehouse layout and workflow, resulting in a 19% increase in productivity.
  • Managed shipping and receiving processes, ensuring accurate and timely delivery of goods.
  • Collaborated with cross-functional teams to improve order fulfillment process, reducing lead time by 10%.
  • Conducted regular audits to maintain inventory accuracy and minimize loss.
  • Trained new employees on warehouse procedures, equipment operation, and safety guidelines.
  • Negotiated contracts with suppliers to secure favorable pricing terms for materials and supplies.
  • Coordinated with transportation providers to optimize logistics operations for inbound/outbound shipments.
  • Maintained records of all incoming/outgoing shipments, ensuring proper documentation for tracking purposes.
  • Implemented quality control measures to ensure accuracy of orders before shipment or distribution.
  • Developed training programs for staff members focusing on safety procedures, equipment handling techniques, etc.
  • Resolved customer complaints related to product quality or delivery issues promptly.
  • Maintained effective communication channels between different departments within the organization.
  • Conducted regular meetings with team members providing feedback on their performance/areas needing improvement.

Customer Support Specialist

A Cherry On Top
Saginaw, USA
01.2009 - Current
  • Answer phones.
  • Answer email.
  • LiveChatPull and ship orders as needed.
  • Provided exceptional customer support via phone, email, and chat channels to resolve inquiries, troubleshoot issues, and ensure customer satisfaction.
  • Maintained a high level of professionalism and empathy while addressing customer concerns and resolving complaints in a timely manner.
  • Utilized CRM software to accurately document customer interactions, update account information, and track issue resolution progress.
  • Collaborated with cross-functional teams including sales, product development, and technical support to escalate complex issues for resolution.
  • Identified recurring problems or trends in customer inquiries and provided feedback to improve products/services or enhance user experience.
  • Assisted customers with product setup, installation, troubleshooting steps, and usage guidance through clear instructions over the phone or via written communication.
  • Managed a high volume of incoming calls/emails/chats while maintaining quality standards for response time and issue resolution.
  • Resolved billing discrepancies by investigating payment history records, coordinating with finance department when necessary.
  • Developed strong product knowledge across multiple offerings to effectively address questions about features/functionality/performance.
  • Participated in ongoing training sessions to stay updated on new products/features as well as best practices for providing excellent customer service.
  • Collaborated with the QA team to identify bugs/issues reported by customers during support interactions ensuring they were properly documented for investigation/resolution.
  • Implemented a chatbot system that automated responses to frequently asked questions resulting in 88% reduction in average response time for those queries.
  • Maintained a positive attitude even during high-pressure situations or dealing with difficult customers ensuring professionalism at all times.

Education

Some College (No Degree) - General Studies

St Charles High School
St Charles, MI

Skills

  • Inventory control and management
  • Employee supervision
  • Point of sale (POS) systems
  • Accounts receivable management
  • Materials handling expertise
  • Warehouse management systems
  • Warehouse distribution
  • Technical support services
  • Customer service excellence
  • Leadership skills
  • Scheduling proficiency
  • Load and unload operations
  • Warehouse operations experience
  • Shift management capabilities
  • Team leadership
  • Management principles
  • Accounting software (QuickBooks)
  • Cash handling expertise

Certification

Driver's License

Groups

President, Valley Garden Club, 01/25, Present, I am the president of the Valley Garden Club. We meet once a month to discuss and resolve issues that people are having with various plants, including garden, flowering, and house. We have an annual Christmas party as well as a welcome back luncheon in the Spring to discuss the calendar of events for that year. I also maintain the Facebook group, email client, and help with our monthly newsletter.

Timeline

General Manager

A Cherry On Top
01.2019 - Current

Warehouse Manager

A Cherry On Top
01.2010 - Current

Customer Support Specialist

A Cherry On Top
01.2009 - Current

Some College (No Degree) - General Studies

St Charles High School

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