Clint Castellar

• Hire, train and motivate all dealership department managers.
• Direct and monitor all dealership management or supervisory personnel functions and complete formal performance evaluations of all department managers at regularly scheduled intervals.
• Plan dealership operations for the coming year and submit to the dealer for approval.
• Meet with the comptroller/office manager monthly to review departmental forecasts for consistency with the annual forecast.
• Meet with managers individually to develop monthly and annual goals and objectives, and to review actual performance.
• Monitor the daily operating control, recommending improved courses of action where necessary.
• Provide dealer with accurate weekly reports on the financial condition of the dealership.
• Ensure that the monthly financial statement is complete, accurate and submitted on time to the factory.
• Develop and maintain a good working relationship with lending institutions and manufacturer personnel.
• Communicate management policies and procedures to all employees and ensure that they are understood and followed.
• Provide enthusiastic leadership to help shape employees' attitudes and build morale.
• Hold regularly scheduled managers meetings to ensure that every department is operating efficiently and profitably.
• Review all requests for training, approve those which are appropriate and consistent with the dealership's goals for professional/technical ability and advancement, and monitor their effectiveness.
• Review and approve compensation plans for all employees.
• Coordinate with the business office to ensure that records and analyses are maintained accurately.
• Develop merchandising strategies and assists in creating effective, cost-efficient advertising programs.
• Resolve any customer complaints that department managers are unable to rectify.

• Hired, trained, supervised and monitored the performance of the new- and used-vehicle department managers.
• Participated in the preparation of the annual dealership forecast by projecting unit sales, gross profits, expenses, and operating profits for the new- and used-sales departments.
• Met with sales managers (new and used) to establish annual and monthly objectives for unit sales, gross profits, expenses and operating profit.
• Ensured that sales managers (new and used) understood dealership policies, procedures and sales systems.
• Provided feedback annually to new- and used-vehicle department personnel during career development sessions.
• Worked with dealer to determine appropriate days’ supply for new and used vehicles and order/acquire vehicle inventory accordingly.
• Established standards for displaying, merchandising and maintaining new and used vehicles.
• Established procedures for quick disposal of over-aged vehicles.
• Issued all demonstrators and ensured that appropriate dealership records are maintained.
• Checked the condition of all demonstrators monthly.
• Audited repair orders for used vehicles as needed to ensure prompt reconditioning.
• Met with the general manager to review monthly forecasts, commission sheets, productivity reports, and the profit performance of each department as a whole and each salesperson individually.
• Studied local market conditions, demographics, and past sales history. Made recommendations to the general manager regarding short- and long-range advertising plans, sales promotions, staffing needs, lease promotions, and compensation plans.
• Conducted major sales promotions and advertising as needed (i.e., used-car classifieds, large new display ads, radio, Internet etc.).
• Approved all sales incentives in writing before submitting to the office.
• Addressed customer complaints to ensure high level of customer satisfaction.
• Created systems that ensure ongoing sales training, including weekly sales meetings.
• Audited all appraisals of trade-in vehicles.
• Reviewed and initialed all deals before they are posted.
• Facilitated new-vehicle pre-delivery with the service manager.
• Made sure facility is secure, well lit, and professional in appearance.
• Attended managers meetings as requested.

• Protected gross profit by arranging financing so outside sources do not have an impact on selling margins.
• Established lender relations that tie the customer closer to the dealership.
• Generated additional income through the sales of vehicle service contracts, GAP coverage, maintenance plans, etc.
• Maintained control of all paperwork until it is ready to be turned into the general office.
• Responsible for all paperwork involved with the sale of the vehicle, including obtaining customer signatures and securing payoff and insurance information.
• Converted cash deals to finance.
• Established and maintained good working relationships with several finance sources, including the manufacturer.
• Processed finance and lease deals accurately and fairly through financial sources to secure approval.
• Conducted business in an ethical and professional manner.
• Processed all federal, state and dealer paperwork related to vehicle transaction.
• Maintained compliance with federal, state and local regulations that affect the new- and used-vehicle and finance departments.
• Completed paperwork necessary for vehicle sales and leases in a timely and efficient manner.
• Checked all paperwork for correct title, lien information, taxes etc., before forwarding to accounting.
• Provided customers with complete explanation of manufacturer and dealership service procedures and policies.
• Managed the alternative finance source program to ensure that several sources are available.
• Set up and maintained a program that will ensure 100 percent turnover to the F& I department.
• Provided sales force and sales managers with current information about finance and lease programs continually.
• Trained the sales staff regarding the benefits of financing, insurance and extended service programs.
• Worked with sales managers to secure a reasonable profit from every sale.
• Coordinated finance forecasting with sales department forecasting to achieve desired levels of penetration and income.
• Ensured collection of all finance and insurance fees.
• Prepared reports on finance penetration.
• Attended managers meetings.
• Handled all rate quotes.
• Developed and monitored guidelines for working with customers to ensure maximum customer satisfaction.
• Supervised and trained designated backup to ensure continued efficiency and profitability in my absence.
• Maintained an adequate and current supply of all required contracts and paperwork needed for completion and finalization of car deals.

• Continually expanded knowledge of the Ford product line.
• Researched product's technical specifications and accurately communicated information.
• Logged phone numbers and email addresses to contact customers for follow-ups.
• Sold and delivered a minimum number of vehicles per month.
• Attended product and sales training courses as requested by sales manager.
• Conducted business in an ethical and professional manner.
• Satisfied the transportation needs of vehicle purchasers.
• Approached, greeted, and offered assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assisted customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explained fully product performance, application and benefits to prospects.
• Exhibited high level of commitment to customer satisfaction.
• Introduced customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Scheduled first service appointment.
• Followed up on all post delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met.