Clint Charles
Cyber Security Technician
Waukegan,IL
Summary
Dedicated IT Specialist with a strong 16+ year Military background in software/hardware support and
administration. Proficient in managing and troubleshooting a diverse range of software applications
developing and implementing security solutions in fast-paced environments. Skilled in desktop, peripheral
devices and network configuration with proven history of delivering exceptional risk management support.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong
organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Seeking to leverage my expertise to contribute effectively to a dynamic IT Team.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Cyber Security Specialist
United States Air Force, USAF
Ramstein
08.2018 - 12.2023
- Optimized server configurations for improved reliability and uptime across the organization.
- Reduced response time significantly by providing exceptional remote support services for clients experiencing technical difficulties.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Managed network security measures, safeguarding sensitive company data from potential breaches.
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Created customized reports on IT department''s activities/results using data analysis tools that aided decision-making processes.
- Regularly monitored network infrastructure to identify potential bottlenecks or areas for improvement in maintaining stable connections.
- Maintained accurate inventory records of all hardware assets throughout their lifecycle, facilitating appropriate replacement schedules when needed.
- Streamlined helpdesk processes by implementing ticket management systems for more effective issue tracking and resolution.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Implemented data backup solutions to protect vital company information from potential loss.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
Client Support Specialist
United States Air Force, USAF
Saudi Arabia
03.2019 - 08.2019
- Performed tests of functionality, security, and performance of different workstations and devices.
- Utilized source control systems to manage software development cycle.
- Developed and designed software for variety of applications.
- Utilized Java, C#, and other programming languages to develop software solutions.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
- Studied client requirements, developing and implementing software solutions that fit with expectations.
Computer Repair Specialist
United States Air Force, USAF
South Korea
07.2017 - 08.2018
- Established rapport with clients by providing exceptional customer service throughout the entire repair process.
- Consistently met or exceeded deadlines for repairs, maintaining a reputation for reliability among clients.
- Educated clients about preventative maintenance measures, reducing future technical issues and service requests.
- Implemented data recovery techniques, successfully retrieving lost information for clients.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Facilitated maintenance team training procedures to align with company standards.
- Assisted customers with technical support inquiries.
- Restored data on computers and office machines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Generated reports for customer service issues and repair records.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Performed maintenance duties and safely handled chemicals and solutions.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Computer Network Technician
United States Air Force, USAF
Clovis, NM
02.2012 - 07.2018
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Provided faculty and staff with security software and network configuration support.
- Diagnosed and executed resolution for network and server issues.
- Performed network security design and integration duties.
- Designed and evaluated WAN and LAN connectivity technologies.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Utilized source code control for tracking configurations and changes.
- Performed tracing and patching operations for copper networks.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Worked closely with information security teams in addressing identified vulnerabilities within the organization''s IT infrastructure.
- Optimized network infrastructure through meticulous documentation of configurations, procedures, and changes.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Served as a liaison between various departments during technology rollouts, ensuring smooth implementations without disruption to productivity or service quality.
Network Administrator
United States Air Force
South Korea
02.2011 - 02.2012
- Collaborated with cross-functional teams in developing robust disaster recovery plans to safeguard critical systems and data.
- Championed the adoption of cloud-based services within the organization for improved flexibility in accessing resources remotely.
- Ensured compliance with industry regulations by keeping abreast of current trends and implementing necessary changes to network infrastructure.
- Reduced downtime with proactive identification and resolution of IT issues.
- Devised scripts and automation tools to improve system efficiency.
- Diagnosed and executed resolution for network and server issues.
- Performed network security design and integration duties.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Analyzed network traffic and performance metrics to optimize system performance.
- Designed and evaluated WAN and LAN connectivity technologies.
- Implemented and maintained virtual private networks.
- Led server infrastructure development, quality assurance, staging and production systems.
- Identified and resolved network congestion issues and bottlenecks.
- Planned and implemented upgrades to system hardware and software.
- Evaluated software products to determine compatibility with existing systems.
- Researched and recommended new technologies and strategies for improving system performance.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Developed and documented network policies, procedures and standards.
Network Support Technician
United States Air Force, USAF
Afghanistan
03.2009 - 02.2010
- Championed the adoption of cloud-based services within the organization for improved flexibility in accessing resources remotely.
- Ensured compliance with industry regulations by keeping abreast of current trends and implementing necessary changes to network infrastructure.
- Collaborated with cross-functional teams in developing robust disaster recovery plans to safeguard critical systems and data.
- Reduced downtime with proactive identification and resolution of IT issues.
- Managed vendor relationships to negotiate favorable contracts for hardware procurement while maintaining budgetary requirements.
- Implemented cost-saving measures without compromising network performance or security by optimizing resource allocation across various departments.
- Improved employee satisfaction by promptly addressing technology-related concerns raised during periodic performance evaluations.
- Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Improved network efficiency by implementing and managing system updates and patches.
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
- Designed scalable network architecture that allowed for seamless integration of new technologies as the company grew.
- Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.
- Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
Warehouse Manager
United States Air Force, USAF
Valdosta, GA
06.2007 - 06.2009
- Managed budget effectively by negotiating vendor contracts and optimizing resource allocation.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
Computer Support Technician
United States Air Force, USAF
Valdosta, GA
01.2006 - 03.2009
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Optimized server configurations for improved reliability and uptime across the organization.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Streamlined helpdesk processes by implementing ticket management systems for more effective issue tracking and resolution.
- Reduced response time significantly by providing exceptional remote support services for clients experiencing technical difficulties.
- Documented changes and actions in computer-based tracking system.
- Installed and maintained automated teller machines in retail stores.
- Trained customer employees and managers on machine use and maintenance.
- Demonstrated increased knowledge of company products and equipment.
- Designed software for distributed systems and cloud computing platforms.
- Researched information and conducted analysis for software and systems modifications and new projects.
- Integrated new software with existing systems and third-party APIs.
- Created web-based dashboards and reporting tools for data visualization.
- Utilized both agile and waterfall methodologies to develop software of varying complexity and business needs.
- Mastered multiple frameworks for software development.
- Wrote and maintained technical documentation for software applications.
- Optimized application performance by developing algorithms and software to monitor and refine technical performance and configuration.
- Assisted in training new technicians, sharing knowledge of best practices and troubleshooting techniques for improved team performance.
- Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
- Provided remote technical support for customers, resolving issues without the need for in-person visits.
- Consistently met sales targets through effective cross-selling of related products such as antivirus software or extended warranties during the repair process.
Skills
Network protocols
Organizational Skills
Written Communication
Multitasking
Resource Allocation
Data Encryption
Information Protection
Excellent Communication
Problem-solving abilities
Teamwork and Collaboration
Effective Communication
Reliability
Problem-Solving
Data Security
Disaster Recovery
Security assurance
Decision-Making
Adaptability and Flexibility
Telecommunications Systems
Procedure Documentation
Risk Assessment
Analytical Skills
Active Listening
Task Prioritization
Multitasking Abilities
Professional Demeanor
Professionalism
Security Planning
Virtualization Security
Network Access Control
Encryption Technologies
Open Source Security Tools
Data Loss Prevention
Security Operations Center
Threat Intelligence Analysis
Software Vulnerability Scanning
Mobile Device Security
Public Key Infrastructure
Multi-Factor Authentication
Endpoint Protection Platforms
Wireless Network Security
Digital Certificates Management
Phishing Awareness Training
Intrusion Detection Systems
Ethical Hacking Techniques
Incident Response Planning
Secure development lifecycle
Web Application Security
Patch management
Network Security Management
Vulnerability Assessment
Security Updates
Certification
A+, Comptia - 2009
Timeline
Security+, Comptia - 20019
12-2019
Client Support Specialist
United States Air Force, USAF
03.2019 - 08.2019
Cyber Security Specialist
United States Air Force, USAF
08.2018 - 12.2023
Computer Repair Specialist
United States Air Force, USAF
07.2017 - 08.2018
Computer Network Technician
United States Air Force, USAF
02.2012 - 07.2018
Network Administrator
United States Air Force
02.2011 - 02.2012
A+, Comptia - 2009
08-2009
Network Support Technician
United States Air Force, USAF
03.2009 - 02.2010
Warehouse Manager
United States Air Force, USAF
06.2007 - 06.2009
Computer Support Technician
United States Air Force, USAF
01.2006 - 03.2009