Clint Charles
Cyber Security Technician
Waukegan,IL
Summary
Dedicated IT Specialist with a strong 16+ year Military background in software/hardware support and
administration. Proficient in managing and troubleshooting a diverse range of software applications
developing and implementing security solutions in fast-paced environments. Skilled in desktop, peripheral
devices and network configuration with proven history of delivering exceptional risk management support.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong
organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Seeking to leverage my expertise to contribute effectively to a dynamic IT Team.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Cyber Security Specialist
United States Air Force, USAF
Ramstein
08.2018 - 12.2023
- Optimized server configurations for improved reliability and uptime across the organization.
- Reduced response time significantly by providing exceptional remote support services for clients experiencing technical difficulties.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Managed network security measures, safeguarding sensitive company data from potential breaches.
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Created customized reports on IT department''s activities/results using data analysis tools that aided decision-making processes.
- Regularly monitored network infrastructure to identify potential bottlenecks or areas for improvement in maintaining stable connections.
- Maintained accurate inventory records of all hardware assets throughout their lifecycle, facilitating appropriate replacement schedules when needed.
- Streamlined helpdesk processes by implementing ticket management systems for more effective issue tracking and resolution.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Implemented data backup solutions to protect vital company information from potential loss.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
Client Support Specialist
United States Air Force, USAF
Saudi Arabia
03.2019 - 08.2019
- Performed tests of functionality, security, and performance of different workstations and devices.
- Utilized source control systems to manage software development cycle.
- Developed and designed software for variety of applications.
- Utilized Java, C#, and other programming languages to develop software solutions.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
- Studied client requirements, developing and implementing software solutions that fit with expectations.
Computer Repair Specialist
United States Air Force, USAF
South Korea
07.2017 - 08.2018
- Established rapport with clients by providing exceptional customer service throughout the entire repair process.
- Consistently met or exceeded deadlines for repairs, maintaining a reputation for reliability among clients.
- Educated clients about preventative maintenance measures, reducing future technical issues and service requests.
- Implemented data recovery techniques, successfully retrieving lost information for clients.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Facilitated maintenance team training procedures to align with company standards.
- Assisted customers with technical support inquiries.
- Restored data on computers and office machines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Generated reports for customer service issues and repair records.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Performed maintenance duties and safely handled chemicals and solutions.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Computer Network Technician
United States Air Force, USAF
Clovis, NM
02.2012 - 07.2018
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Provided faculty and staff with security software and network configuration support.
- Diagnosed and executed resolution for network and server issues.
- Performed network security design and integration duties.
- Designed and evaluated WAN and LAN connectivity technologies.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Utilized source code control for tracking configurations and changes.
- Performed tracing and patching operations for copper networks.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Worked closely with information security teams in addressing identified vulnerabilities within the organization''s IT infrastructure.
- Optimized network infrastructure through meticulous documentation of configurations, procedures, and changes.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Served as a liaison between various departments during technology rollouts, ensuring smooth implementations without disruption to productivity or service quality.
Network Administrator
United States Air Force
South Korea
02.2011 - 02.2012
- Collaborated with cross-functional teams in developing robust disaster recovery plans to safeguard critical systems and data.
- Championed the adoption of cloud-based services within the organization for improved flexibility in accessing resources remotely.
- Ensured compliance with industry regulations by keeping abreast of current trends and implementing necessary changes to network infrastructure.
- Reduced downtime with proactive identification and resolution of IT issues.
- Devised scripts and automation tools to improve system efficiency.
- Diagnosed and executed resolution for network and server issues.
- Performed network security design and integration duties.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Analyzed network traffic and performance metrics to optimize system performance.
- Designed and evaluated WAN and LAN connectivity technologies.
- Implemented and maintained virtual private networks.
- Led server infrastructure development, quality assurance, staging and production systems.
- Identified and resolved network congestion issues and bottlenecks.
- Planned and implemented upgrades to system hardware and software.
- Evaluated software products to determine compatibility with existing systems.
- Researched and recommended new technologies and strategies for improving system performance.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Developed and documented network policies, procedures and standards.
Network Support Technician
United States Air Force, USAF
Afghanistan
03.2009 - 02.2010
- Championed the adoption of cloud-based services within the organization for improved flexibility in accessing resources remotely.
- Ensured compliance with industry regulations by keeping abreast of current trends and implementing necessary changes to network infrastructure.
- Collaborated with cross-functional teams in developing robust disaster recovery plans to safeguard critical systems and data.
- Reduced downtime with proactive identification and resolution of IT issues.
- Managed vendor relationships to negotiate favorable contracts for hardware procurement while maintaining budgetary requirements.
- Implemented cost-saving measures without compromising network performance or security by optimizing resource allocation across various departments.
- Improved employee satisfaction by promptly addressing technology-related concerns raised during periodic performance evaluations.
- Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Improved network efficiency by implementing and managing system updates and patches.
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
- Designed scalable network architecture that allowed for seamless integration of new technologies as the company grew.
- Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.
- Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
Warehouse Manager
United States Air Force, USAF
Valdosta, GA
06.2007 - 06.2009
- Managed budget effectively by negotiating vendor contracts and optimizing resource allocation.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
Computer Support Technician
United States Air Force, USAF
Valdosta, GA
01.2006 - 03.2009
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Optimized server configurations for improved reliability and uptime across the organization.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Streamlined helpdesk processes by implementing ticket management systems for more effective issue tracking and resolution.
- Reduced response time significantly by providing exceptional remote support services for clients experiencing technical difficulties.
- Documented changes and actions in computer-based tracking system.
- Installed and maintained automated teller machines in retail stores.
- Trained customer employees and managers on machine use and maintenance.
- Demonstrated increased knowledge of company products and equipment.
- Designed software for distributed systems and cloud computing platforms.
- Researched information and conducted analysis for software and systems modifications and new projects.
- Integrated new software with existing systems and third-party APIs.
- Created web-based dashboards and reporting tools for data visualization.
- Utilized both agile and waterfall methodologies to develop software of varying complexity and business needs.
- Mastered multiple frameworks for software development.
- Wrote and maintained technical documentation for software applications.
- Optimized application performance by developing algorithms and software to monitor and refine technical performance and configuration.
- Assisted in training new technicians, sharing knowledge of best practices and troubleshooting techniques for improved team performance.
- Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
- Provided remote technical support for customers, resolving issues without the need for in-person visits.
- Consistently met sales targets through effective cross-selling of related products such as antivirus software or extended warranties during the repair process.
Skills
Network protocols
undefinedCertification
A+, Comptia - 2009
Timeline
Security+, Comptia - 20019
12-2019
Client Support Specialist
United States Air Force, USAF
03.2019 - 08.2019
Cyber Security Specialist
United States Air Force, USAF
08.2018 - 12.2023
Computer Repair Specialist
United States Air Force, USAF
07.2017 - 08.2018
Computer Network Technician
United States Air Force, USAF
02.2012 - 07.2018
Network Administrator
United States Air Force
02.2011 - 02.2012
A+, Comptia - 2009
08-2009
Network Support Technician
United States Air Force, USAF
03.2009 - 02.2010
Warehouse Manager
United States Air Force, USAF
06.2007 - 06.2009
Computer Support Technician
United States Air Force, USAF
01.2006 - 03.2009
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