Clint Evans
Tomball,TX
Summary
Personable and dedicated customer service representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Contractor Administrator
Duce Texas
11.2022 - 10.2024
- Provided service and attention to approximately 15 customers/businesses coast to coast daily
- Developed detailed plans for projects based on customer needs and expectations
- Identified potential issues or risks that could impact the successful completion of projects
- Managed subcontractors throughout the duration of each project, ensuring tasks were completed in a timely manner
- Resolved any problems encountered during the course of work
- Coordinated with suppliers to procure necessary materials for projects within budget constraints
- Maintained records of all costs associated with each project, including labor expenses, material costs, equipment rentals
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Reduced client complaints by implementing a more effective customer service strategy.
Patients Account Representative
Texas Orthopaedic & Sports Medicine
02.2021 - 11.2022
- Investigated and resolved customer inquiries regarding billing issues while maintaining a high level of customer service
- Performed daily audits of delinquent accounts and identified discrepancies between expected payments and actual payments received on patients of eight surgeons
- Negotiated payment arrangements with patients according to established policies
- Utilized various systems such as Excel, Access, Outlook, Word to manage accounts receivable processes
- Educated customers about billing, payment processing and support policies and procedures.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
Assistant Audio Engineer
Bill Young Productions
03.2018 - 07.2020
- Responsible of all audio orders being sent out on time before big tour/concert announcements hit on either coast and a few globally
- Performed contract accuracy between business unit and artist while making certain that all deadlines were met
- Directly involved in generation of ad material for use on local radios, Spotify and Pandora for a wide array of artist in various different genres and Comedians
- Daily ground level responsibilities which included delivery of wav files to clients or labels, managing hard drive space and usage, answering phones, and dealing directly with questions concerning orders and contracts
- Edited audio files using digital audio workstations
Education
Bachelor of Science - Business
Full Sail University
Winter Park, FL06.2014
Skills
- Account Verification
- Apple Mac Proficient
- Deadline-Driven
- Administrative Support
- Team Building
- Remote Support
- Microsoft proficiency
- Customer service
- Problem-solving
- Client relations
References
References available upon request.
Timeline
Contractor Administrator
Duce Texas
11.2022 - 10.2024
Patients Account Representative
Texas Orthopaedic & Sports Medicine
02.2021 - 11.2022
Assistant Audio Engineer
Bill Young Productions
03.2018 - 07.2020
Bachelor of Science - Business
Full Sail University
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