Clint C. Fortner
Bowie,TX
Summary
Committed job seeker offering 12 years of experience in an Information Technology PMO Administrator role. Experienced in software support with a history of meeting company needs with consistent and organized practices. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Skilled in working under pressure and adapting to new situations and challenges.
Overview
23
23
years of professional experience
Work History
Cloud Support
HarQuin Bookkeeping
Columbus, OH
09.2022 - Current
- Assist bookkeepers and clients with technical support for VPN, Remote Desktop and QuickBooks Desktop
- Conduct root cause analyses and troubleshooting protocol for various technical issues
- Escalate to 2nd tier support
- Align support practices with CompTIA methodology
- Receive and prioritize support requests to maximize resource utilization
- Train team members and users in newly implemented and emerging technology to enhance business productivity
PMO Sr. Administrator / Technical Engineer
Johnson Controls, JCI
Boca Raton, FL
02.2017 - 03.2022
- Conducted Tier 1 / Tier 2 level support for cloud-based PPM tool Daptiv (~2000 users)
- Assisted in Daptiv Center of Excellence activities for multiple Daptiv instances
- Conducted regular application enhancement releases
- Developed training seminars for multi-role user base
- Developed training and knowledge base materials for user reference
- Implemented additional instances of Daptiv PPM within JCI and provided post Go Live support
- Collaborated well with diverse project / support teams in both remote and on-site settings
- Analyzed raw metadata and developed KPI reporting solutions
PMO Administrator / Project Manager
Dell Services
Plano, TX
02.2011 - 09.2016
- Managed Healthcare IT projects
- Supported 50 project managers in PMO governance and administration activities
- Managed and administrated project management software tool (Daptiv PPM)
- Built and established strong partnerships within PMO team
- Supported and managed the onboarding process for new PMs within account
- Supported entire account with SharePoint administration
- Supported and manage customer satisfaction reporting activities
- Analyzed project management data for monthly customer reporting activities
Security Officer
Guardsmark Security Services
Dallas, TX
05.2010 - 02.2011
- Conducted security operations for a private retail/business/residential district in downtown Dallas
- Monitored premises and recorded activity in daily officer reports.
- Monitored security cameras to identify and respond to suspicious activity.
English Ministry Pastor
Kyesan Presbyterian Church Incheon
, South Korea
05.2009 - 01.2010
- Supervised the establishment and continuation of English ministries for adults and children
- Instructed congregation members in English language skills
- Facilitated studies in Biblical and theological teaching
Security Site Supervisor
Guardsmark Security Services
Dallas, TX
03.2007 - 04.2009
- Managed 10-12 personnel in security operations for a private entertainment/retail/business district
- Reported to and advised company executives regarding proper security procedures
- Conducted security analysis for property management
- Operated and maintained advanced digital surveillance systems
- Created and implemented custom databases to streamline daily logging and reporting operations
Security Shift Supervisor
CFNI Security
Dallas, TX
02.2006 - 11.2006
- Managed shift operations for campus security
Stablehand
Saddle-Up Stables
Newark, IL
10.2004 - 08.2005
- Maintained care of horses in an equine facility and training center while attending school full-time
Infantry Squad Leader
United States Army
07.2000 - 08.2004
- Earned promotions and commendations for excellent performance; Awarded Silver Star (OIF1)
- Supervised as many as 20 soldiers; directed operations of combat readiness training for an infantry platoon
- Served as platoon training representative of advanced anti-tank technology
- Served as fire team leader in the invasion combat operations of Operation Iraqi Freedom
Education
Healthcare Academy (session 12) - ITIL V3
Dell Services
02.2011
Associate of Arts -
Christ For The Nations Institute
05.2007
Some College (No Degree) - Korean Language Institue
Yonsei University
Skills
- Project Management
- PMO Administration
- Application Support
- Business Analysis
- KPI Reporting
- Daptiv PPM
- Proficiencies in Word, Access, PowerPoint, Excel and SharePoint
- Professionalism and Warmth in Communication
- Team Mindset
- Leadership
Awards/Certifications/Recognition
- 2014 & 2015 Dell Champion Award
- ITIL v3
- Silver Star (US Army)
- Dean's Commendation (CFNI)
Timeline
Cloud Support
HarQuin Bookkeeping
09.2022 - Current
PMO Sr. Administrator / Technical Engineer
Johnson Controls, JCI
02.2017 - 03.2022
PMO Administrator / Project Manager
Dell Services
02.2011 - 09.2016
Security Officer
Guardsmark Security Services
05.2010 - 02.2011
English Ministry Pastor
Kyesan Presbyterian Church Incheon
05.2009 - 01.2010
Security Site Supervisor
Guardsmark Security Services
03.2007 - 04.2009
Security Shift Supervisor
CFNI Security
02.2006 - 11.2006
Stablehand
Saddle-Up Stables
10.2004 - 08.2005
Infantry Squad Leader
United States Army
07.2000 - 08.2004
Healthcare Academy (session 12) - ITIL V3
Dell Services
Associate of Arts -
Christ For The Nations Institute
Some College (No Degree) - Korean Language Institue
Yonsei University
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