Clint Givens

• Reduced operational risks while organizing data to forecast performance trends.
• Established robust performance metrics for monitoring progress towards departmental targets and objectives.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.

• Trained and guided team members to maintain high productivity and performance metrics.
• Maximized revenue potential by actively identifying up-sell opportunities during routine vehicle inspections.
• Analyzed operational data to identify areas of improvement, implementing targeted action plans for continuous growth.

Increased the combined annual net for $20,000 to $645,000; Currently on pace for $900,000

• Managed all aspects of service for a high-volume Nissan store
• Increased customers pay repair orders by an average of 7%/month
• By creating a BDC to both receive inbound and make outbound calls
• Increased customers' pay sales per repair order by $84
• Set the all-time record for fixed gross
• Maintain the lowest turnover for our group with training and advancement opportunities
• Maintained consistent tier 1 KPI.

• Manage all aspects of service operations for Grubbs auto, consisting of Grubbs Rent – A – Car, Screamin Lizard Custom shop

• Responsible for interviewing, hiring, and coaching management and other personnel
• Responsible for creating a marketing plan for the rental area that increased the rental fleet from 42 cars to 98
• Increased Nissan CSI by 15%
• Increased parts and service income by 30% across the shops
• Increased service absorption from 40% to 75% through increased revenue and expense control.

• Managed fixed operations for a high-volume Volkswagen store
• Increased absorption rate from 50% to 85% for the store
• Increased CSI from the bottom 5% to the top 5% in the first year
• Increased service gross for 50% to 80%
• Increased Parts gross from 25% to 42%
• Responsible for hiring, training, and discharge of employees.

• Managed all daily operations for both parts and service departments at three stores
• Maintained top CSI scores for Saturn in the region
• Increased Plano stores fixed absorption rate from 45% to 80%
• Increased Lewisville stores fixed absorption rate from 35% to 70%
• Increased Irving stores fixed absorption from 34 to 70%
• Increased customers' pay hours per RO and effective labor rates
• Help increase RO count by 12% through different marketing strategies
• Resolve problems involving customers as well as employees.

• Executed daily operations of the Service department
• Assisted sales personnel in addressing customers' service complaints
• Hired, trained, and discharged employees
• Directed activities of workers engaged in testing new equipment and recommended purchase or rejection of equipment
• Lowered expenses for the parts and service departments, helping to increase overall net profits
• Handled claims regarding defective factory work quality.

• Executed daily operations of the rental branch
• Trained employees
• Responsible for more than 20% Growth through marketing at managed stores
• Resolved customer complaints
• Managed two of the top 5 offices in the DFW area for Enterprise Rent a Car
• Responsible for accounting for the branch, including JV's and Write-offs.