Clint Gonzales
San Clemente,California
Summary
Results-driven leader with a strong focus on team performance and client satisfaction. Proven ability to drive sales growth through strategic talent development and fostering client loyalty. Expertise in creating exceptional shopping experiences that elevate brand presence. Committed to enhancing business strategies for sustained success.
Overview
15
15
years of professional experience
Work History
Boutique Director
Christian Dior Couture
Costa Mesa, California
01.2023 - Current
- Oversee South Coast Plaza Women’s Boutique with 26 team members and over $54 million in sales volume.
- Manage the leadership team through consistent collaboration and strategic sales planning.
- Drive proactive and planned business through a laser focus on CRM initiatives and one-to-one outreach.
- Host clients in the boutique and at off-site events to strengthen relationships within our client pyramid, in order to build a sustainable business for the future.
- Maintain optimal shrink percent, 100% cycle count compliance, and consistent boutique organization.
- Source, hire, and retain team members internally and externally, with a focus on succession planning and future career paths.
Assistant Boutique Director
Christian Dior Couture
Costa Mesa, CA
10.2018 - 01.2023
- Responsible for the achievement of annual boutique sales goals across all product categories; consistently exceeded targets.
- Managed and developed sales associates to meet and exceed expectations around client development and individual sales goals.
- Conducted weekly touch bases to review sales performance, CRM, and employee engagement, and to discuss overall business strategy.
- Ensured that every client experience delivers an outstanding sales ceremony in line with brand directives and standards.
- Consistently communicated with buyers and the merchandising team to ensure optimal inventory positioning.
General Manager
Burberry
Costa Mesa, California
10.2016 - 10.2018
- Analyzed weekly sales to create action plans to achieve desired results, and achieved positive results.
- Ensured the product assortment met the store profile, including seasonal input on purchases for the store.
- Coached sales professionals in the client retention program, including but not limited to the following areas: thank you notes, invite back, reactivation, follow-up with the team on client books, client outreach, and marketing outreach (i.e. Charities, events.
- I observed the staff on the selling floor and their interactions with clients, co-workers, and the overall level of client service in order to provide both positive and constructive feedback.
- Partnered with the leadership team to highlight successes and areas of opportunity in elevating the client experience.
- Created, implemented, and led all sales and training initiatives.
General Manager
Banana Republic
Costa Mesa, California
03.2010 - 10.2016
- Positive top line sales 5 out of 6 years
- District manager responsibilities include proxy, leading weekly conference calls, forecasting sales, payroll management
- Multi-store experience; includes Belmont Shore & South Coast Plaza locations
- Consistently facilitate open communication among team to highlight successes and opportunities resulting in trust and excellent morale
- Successful in the hiring and development of 140 person staff including 12 leaders
- Selected as 2016 Ascend Program Mentor; create agendas for discussions, concerted effort towards active listening, asking thought provoking questions to inspire the men-tee towards greater span of influence
- Selected as an elite Banana Republic participant in the 2014 ICON: Accelerating Excellence Program; objectives include creating capacity for future roles, project management and creating field leader partnerships
Education
Certificate of Completion - Business Management
Harvard Business School
06-2014
Some College (No Degree) - General Education
Orange Coast College
Costa Mesa, CASkills
- Sales Management
- Team Leadership
- Client Relationship Management
- Inventory Management
- Visual Merchandising
- Sales Forecasting
- Emotional Intelligence
- Oral and Written Communication
- Time management
- Critical thinking
Timeline
Boutique Director
Christian Dior Couture
01.2023 - Current
Assistant Boutique Director
Christian Dior Couture
10.2018 - 01.2023
General Manager
Burberry
10.2016 - 10.2018
General Manager
Banana Republic
03.2010 - 10.2016
Certificate of Completion - Business Management
Harvard Business School
Some College (No Degree) - General Education
Orange Coast College
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