Clint Graves

Vero Beach,FL

Summary

Dynamic Autotech Supervisor with proven expertise in customer service, staff training, and safety compliance. Skilled in problem-solving and effective communication, committed to enhancing team performance and operational efficiency.

Seven years of experience working directly with city, county, state, and federal law enforcement, and first responder agencies, upfitting and maintaining their vehicles to ensure problem-free operation. thus, resulting in exceptional response time to calls for service.

Overview

years of professional experience

Certification

Work History

Autotech Supervisor

Best Buy

Vero Beach, Florida

10.2000 - Current

Supervised daily operations in a fast-paced retail environment.
Trained and mentored staff on product knowledge and customer service.
Managed inventory levels to ensure product availability for customers.
Coordinated team schedules to optimize coverage during peak hours.
Implemented store policies to maintain compliance with corporate standards.
Resolved customer inquiries and complaints to enhance satisfaction levels.
Led team meetings to communicate goals and share best practices.
Monitored sales performance and provided feedback to improve results.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Monitored employee productivity to provide constructive feedback and coaching.
Complied with company policies, objectives and communication goals.
Performed monthly inventory checks to ensure sufficient stock levels for all products.
Trained new employees on company policies and procedures.
Trained new employees on company policies, job duties, and performance expectations.
Developed strategies to improve team performance and productivity.
Streamlined workflow processes, reducing project completion times.
Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Acted as a liaison between upper management and staff, facilitating open communication.
Implemented quality control measures, significantly reducing error rates.
Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Monitored employee attendance, addressing any punctuality or absenteeism issues.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Analyzed key performance indicators to identify effective strategies.
Determined consumer needs to provide products and services appealing to larger market.

Emergency Vehicle Technician

LAWS

Englewood, Colorado

05.2007 - 09.2014

Inspected emergency vehicles for safety compliance and operational readiness.
Diagnosed mechanical issues using specialized diagnostic tools and equipment.
Collaborated with team members to troubleshoot complex vehicle problems.
Performed routine maintenance tasks on fire trucks and ambulances.
Adhered to safety protocols while servicing high-risk emergency vehicles.
Assisted in the installation of communication devices such as radios, computers and GPS units into emergency response vehicles.
Performed preventive maintenance inspections, repairs and services on emergency vehicles.
Installed new equipment in emergency vehicles according to manufacturer's specifications.
Maintained records of service, repair and inspection activities for each vehicle serviced.
Conducted regular tests of all systems on emergency vehicles including lighting and siren operations.
Inspected emergency vehicles for compliance with state safety regulations.
Replaced worn parts using hand tools, power tools and other specialized diagnostic equipment.
Diagnosed and troubleshot mechanical, electrical and hydraulic systems malfunctions.
Used manual and computer- assessed diagnostic devices to test equipment and determine repair needs.
Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Tested electronic computer components in automobiles to determine proper operation.
Installed accessories and non-OEM components to meet vehicle operator needs.
Read and interpreted standards, drawings and blueprints and pinpointed inspection needs for repair work.

Education

High School Diploma -

Highlands Ranch High School

Highlands Ranch, CO

05-1996

Some College (No Degree) - Class D Security Officer

Florida Security School

Palm Beach, FL

Skills

Vehicle inspection
Policy implementation
Customer service
Staff training
Performance evaluation
Inventory management
Effective communication
Safety compliance
Conflict resolution
Problem solving
Analytical skills
Leadership development
Decision-making
Expectation setting
Processes and procedures

Quality control
Attention to detail
Safety protocols
Verbal and written communication
Negotiation
Analytical thinking
Complex Problem-solving
Coaching and mentoring
Risk management
Policy enforcement
Task delegation
Priority management
Training and mentoring
Public speaking
Time management