Clint Jones
Graduate Program Applicant
Akron,OH
Summary
From a young age I developed a sense for helping those around around me. Whether it was my peers, my family, or even my educators, I always had a need to make sure that if there was anything i could do to help, I would do it. At the same time I was developing this desire to help, I was also becoming very attached to the education system that I was growing up in. I very much enjoyed going to school, which you don't hear a lot from most students. Throughout my educational career, I have always enjoyed being a part of this big system that is providing people with the tools to succeed in adulthood. I realized in my high school years, through being heavily involved in extracurriculars such as concert band, marching band, choir, and theatre, that I have a knack for leadership and support. Very quickly, whenever I joined these activities, I became a leader and someone that anyone could come to for advice, support, and questions. I was talented in the musical world, as I was principal chair clarinetist all four years of high school, a section leader in the marching band all four years of high school, a section leader in the choir my last two years of high school, and playing multiple roles in each play or musical my theatre department put on. Then on to college I was still involved in similar areas but I also expanded to student government. At one time I was a section and squad leader in the University of Akron Marching Band, I was the Secretary in the Co-Ed Music Sorority, Tau Beta Sigma - Epsilon Iota, and for a brief period, one of two Co-Directors of Diversity and Inclusion in the University of Akron's Undergraduate Student Government. Throughout my whole life I have been fortunate enough to find myself in these leadership positions and these important roles in the lives of my peers and family. One note I would like to add is that I very genuinely enjoy clerical work such as schedule making and office record keeping, which is something I know Guidance Counselors work with often. With the experiences I've had and the deep understanding I have when it comes to being empathetic and supportive, I feel as though being a Guidance Counselor is my calling.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
OGP ASSOCIATE
Walmart, INC.
Tallmadge, OH
08.2022 - Current
- Worked varied hours to meet seasonal and business needs.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Provided product price information to customers.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Coached other team members on selling techniques and customer service tactics to meet daily sales goals.
- Developed training program to educate new hires on company policies and procedures.
- Answered incoming telephone calls and processed incoming and outgoing mail to support office staff.
- Managed customer relations through communication and helpful interactions.
- Deliver groceries to customers with a positive attitude and assist with any questions they might have
- Train new associates in different areas of the department, as I am skilled in every area
- Pay attention to detail when picking items for orders.
- Work through, and sometimes manage, an extremely busy time while directing other associates
- Rotate through all the tasks required in a particular production process
- Receive and process payments from customers, using electronic transaction services
- Calculate purchase subtotals, taxes, and shipping costs for submission to customers
- Resolve customer complaints regarding sales and service
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Inventory stock and reorder when inventory drops to a specified level
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and
Brand Associate
Banana Republic, INC.
Fairlawn, OH
02.2019 - 04.2020
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in products.
- Discussed producr with customers, outlined restrictions and educated on policies.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Office Assistant
University Of Akron Parking Services
Akron, OH
08.2019 - 04.2020
- Developed correspondence letters, memos and emails.
- Maintain close communications with dispatching personnel, using two-way radios or cell phones
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Respond to and make radio dispatch calls regarding parking violations and complaints
- Train new or temporary staff.
- Investigate and answer complaints regarding contested parking citations, determining their validity and routing them appropriately
- Provide information to the public regarding parking regulations and facilities, and the location of streets, buildings and points of interest
- Make arrangements for illegally parked or abandoned vehicles to be towed, and direct tow-truck drivers to the correct vehicles
- Enter and retrieve information pertaining to vehicle registration, identification, and status, using handheld computers
- Prepare and maintain required records, including logs of parking enforcement activities, and records of contested citations
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material
- Locate and attach appropriate files to incoming correspondence requiring replies.
Sales Associate
Gap, Inc.
Sunbury, OH
05.2017 - 07.2018
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in products.
- Discussed producr with customers, outlined restrictions and educated on policies.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Event Caterer
AVI Food Systems
Gambier, OH
06.2016 - 12.2017
- Met face-to-face with clients of diverse backgrounds to discuss specific needs and considerations, designing unique garnishes, table settings and plate displays to suit each group's theme.
- Conceptualized menus to account for dietary restrictions, food allergies and personal requests.
- Cooked for large groups of people and managing various types of food for large events.
- Followed all safety instructions to avoid injuries when operating heavy equipment in kitchen.
- Sampled each dish for quality control prior to serving, identifying mistakes and solving immediately.
- Addressed customer complaints with openness and proactivity, attending to concerns personally and offering creative solutions to uncharted problems with food availability, temperature and quantity.
- Created catering menu based upon client specifications, event type, dietary needs and budget.
- Crafted exciting catering options for clients.
- Disciplined and dedicated to meeting high-quality standards.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
Associate
Panera Bread Inc
Mount Vernon, OH
01.2016 - 12.2017
- Load dishes, glasses, and tableware into dishwashing machines
- Worked varied hours to meet seasonal and business needs.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Greeted customers and offered assistance for increased customer satisfaction.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Calculate total payments received during a time period, and reconcile this with total sales.
Education
Bachelor of Arts - Sociology
University of Akron
Akron, OH 08.2018 - Current
Skills
Spreadsheet management
Filing and data archiving
Administrative support
Performance improvement
Bookkeeping
Employee training and development
Adept at conflict resolution
Research
Event organization
Active Listening
Cultural Awareness
Critical Thinking
Teambuilding
Teamwork and Collaboration
Relationship building
Verbal and written communication
Organization and Time Management
Problem-Solving
Self-Motivated
Excellent Communication
Dependable and Responsible
Analytical and Critical Thinking
Conflict resolution and mediation
Effective communication
Activity Scheduling
Policy and procedure adherence
Issue identification and resolution
Additional Information
- Reference - Dr. Rebecca Erickson
- Reference - Dr. Christine Schneider
- Reference - Dr. Juan Xi
- Reference - Dr. Lia Wiley
- Reference - Nicholas Betts (Job Manager)
- Reference - Lindsey Wagoner (Job Manager)
Accomplishments
John Phillip Sousa Award
Timeline
OGP ASSOCIATE
Walmart, INC.
08.2022 - Current
Office Assistant
University Of Akron Parking Services
08.2019 - 04.2020
Brand Associate
Banana Republic, INC.
02.2019 - 04.2020
Bachelor of Arts - Sociology
University of Akron
08.2018 - Current
Sales Associate
Gap, Inc.
05.2017 - 07.2018
Event Caterer
AVI Food Systems
06.2016 - 12.2017
Associate
Panera Bread Inc
01.2016 - 12.2017