Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clint Mohr

Overland Park,KS

Summary

Leadership and client focused professional prepared to drive team success and operational efficiency. Proven ability to foster collaboration, adapt to changing needs, and ensure reliability in high-pressure environments. Skilled in strategic planning, team management, and performance optimization. Valued for integrity, strong communication, and results-driven mindset.

Overview

7
7
years of professional experience

Work History

Sr Team Lead, Client Support

WellSky
08.2023 - Current
  • Assisted team in understanding project objectives and timelines
  • Supported senior leadership in daily operations and decision-making processes
  • Collaborated with cross-functional teams to enhance workflow efficiency
  • Engaged in training sessions to acquire knowledge of industry best practices
  • Provided feedback on team performance to promote continuous improvement
  • Documented processes and procedures for reference and training purposes

Sr. Support Analyst

WellSky
08.2022 - 08.2023
  • Resolved complex technical issues, enhancing user satisfaction and operational efficiency.
  • Collaborated with cross-functional teams to identify and implement system improvements.
  • Provided expert-level support for software applications, ensuring optimal functionality for users.
  • Analyzed support requests to identify trends and recommend proactive solutions.
  • Mentored junior analysts, fostering skill development and promoting teamwork within the department.

Support Analyst

WellSky
07.2021 - 08.2022
  • Provided technical assistance for software applications, ensuring seamless user experience.
  • Collaborated with cross-functional teams to address system issues and optimize workflows.
  • Improved customer satisfaction by promptly addressing and resolving support issues.
  • Trained new support analysts, contributing to the overall growth and success of the team.

Operations Manager, Customer Experience

Lowe's Home Improvement
10.2020 - 07.2021
  • Led daily operations ensuring optimal store performance and customer satisfaction.
  • Trained and mentored team members to enhance service efficiency and product knowledge.
  • Developed promotional strategies that increased foot traffic and boosted sales revenue.
  • Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
  • Oversaw visual merchandising standards, enhancing product presentation and customer engagement.

Senior Store Manager

Natural Grocers
04.2018 - 09.2020
  • Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
  • Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
  • Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Improved overall store performance by implementing effective sales strategies and streamlining operational processes.

Education

Bachelor of Arts - Political Science

University of Kansas
Lawrence
05-2014

Skills

  • People management
  • Customer service management
  • Coaching and mentoring
  • Teamwork and collaboration
  • Problem-solving
  • Team motivation
  • Verbal and written communication
  • Relationship building
  • Client communication
  • Team building
  • Conflict resolution
  • Client service

Timeline

Sr Team Lead, Client Support

WellSky
08.2023 - Current

Sr. Support Analyst

WellSky
08.2022 - 08.2023

Support Analyst

WellSky
07.2021 - 08.2022

Operations Manager, Customer Experience

Lowe's Home Improvement
10.2020 - 07.2021

Senior Store Manager

Natural Grocers
04.2018 - 09.2020

Bachelor of Arts - Political Science

University of Kansas

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