CLINT PFLUGRAD

Previous Locations Frisco, CO and Loveland, CO

• Multi-Site and single-site Leadership & Team Development: Managed one of the largest retail banking teams in Colorado, leading a diverse group of bankers and an additional manager
• Fostered collaboration and high performance to drive business growth
• Performance Optimization & Sales Growth: Implemented targeted initiatives that significantly improved key performance metrics: Increased banker engagement in client offers by 75%, leading to deeper financial conversations and a 75% increase in financial reviews completed
• Teller engagement in client conversations rose by 76%, strengthening customer relationships
• Outbound client calls surged by 421%, driving proactive client outreach and business development
• Revenue Turnaround & Financial Impact: Reversed a 7% revenue decline, achieving a 2.5% positive growth rate through strategic initiatives and high-impact coaching
• Asset & Deposit Growth: Drove over $25 million in total balance growth, with assets under management exceeding $830 million across deposits, lending, and investments
• Operational Efficiency & Cost Reduction: Optimized branch operations, reducing expenses from -12% to -4.5%, demonstrating strong financial and process improvements
• Risk & Compliance Excellence: Strengthened risk management by addressing technical exceptions (TEs) and customer due diligence (CDD) issues, significantly reducing compliance concerns through proactive coaching and process improvements
• Client Experience & Retention: Consistently maintained a Voice of the Customer (VOC) score above 70, with 35-45 customer surveys collected monthly, showcasing strong client satisfaction and service excellence
• District-Wide Leadership & Collaboration: Led district-wide meetings for branch operations managers, collaborated with Risk Services on mock audits, and acted as a strategic liaison during district leadership transitions

• Led training initiatives for bankers and tellers, fostering risk and sales-driven culture and elevating customer service standards
• Proactively identified areas for improvement, devising strategies to overcome challenges and capitalize on growth opportunities
• Provided personalized coaching, role-playing exercises, and one-on-one sessions to enhance performance of branch bankers and tellers
• Shared best practices and market insights with other branches to drive operational efficiency and capitalize on business opportunities
• Demonstrated leadership in achieving franchise growth through exemplary performance and continuous team monitoring
• Closed $1.5M in investments and $1.7M in lending within single quarter through nurturing enduring customer relationships
• Supported professional development of branch personnel through comprehensive training, coaching, and motivation
• Played key role in daily branch operations, ensuring adherence to cash controls and execution of sales strategies

• Leadership Development and Assessment Course, Army ROTC (top 10% graduate)
• Leadership Training Course, US Army (top 5% graduate)
• Led platoon units of up to 40-50 soldiers in executing challenging missions under extreme pressure
• Attended extensive leadership classes and training sessions to enhance skills in managing personnel effectively
• Coordinated with subordinates and superiors to ensure timely and efficient mission completion
• Demonstrated quick thinking and command presence while leading mission scenarios
• Supervised and coordinated battalion staff efforts in planning and execution of events
• Assisted commander in training and counseling cadets on military standards and discipline
• Recognized as one of top cadets in my company during LDAC training
• Led supply and communication efforts during Colorado Springs 2012 fires
• Prepared units for deployment to Afghanistan and Iraq
• Completed extensive training in small team movements with 5/19th Special Forces group
• Worked effectively in fast-paced environments