Summary
Overview
Work History
Education
Skills
Accomplishments
PRIOR PROFESSSIONAL EXPERIENCE
Quote
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Clint Sayles

Clint Sayles

$AYLES INC.
Phoenix,AZ

Summary

My career is defined by three decades of excellence in customer service, experience design, and relationship management. My greatest asset is my ability to build immediate rapport and long-term trust—qualities essential to any customer-centric organization. I have a proven track record of driving revenue retention and consistently exceeding performance targets. Highly disciplined and tech-savvy, I possess extensive experience leveraging Salesforce and advanced CRM tools to manage high-volume, high-value pipelines independently. Following a brief sabbatical, I am eager to bring my renewed energy and deep expertise to a forward-thinking team.

Overview

32
32

YRS OF TURNING FROWNS UPSIDE DOWN!

Work History

Professional Development & Specialized Contracting

Personal Growth Sabbatical
04.2022 - Current

Transitioned into specialized technical consulting during a 4-year personal growth sabbatical, providing strategic support to Tier-1 AI and telecom firms. Focused on securing revenue streams and scaling technical sales following a company-wide restructuring at Newtek Technology Solutions.

  • AT&T (Contract): Achieved a 78% First-Call Resolution (FCR) rate and a 35% conversion rate on fiber and wireless upgrades
  • TTEC (Contract): Engaged small businesses to generate interest in Google's AI-Gemini platform using Salesforce to manage the sales pipeline and increase conversions.
  • DISH (Contract): Achieved 100% Net Revenue Retention (NRR) and a 29% Save Rate through advanced negotiation and conflict resolution.

System Analyst

Newtek Technology Solutions, Inc.
10.2018 - 04.2022
  • Managed daily technical support for 30+ customers using ConnectWise to streamline issue resolution and remote service delivery.
  • Maintained a 75% FCR rate and an 85% average in customer satisfaction (CSAT) through proactive problem-solving.
  • Administered Active Directory user accounts, devices, and permissions to enhance organizational security protocols.

Technical Sales Support

GoDaddy
08.2011 - 05.2018
  • Honored with the GoDaddy Luminary Award for elite performance and leadership excellence.
  • Maintained a 119% quota attainment, driving 19% average growth in new revenue through tailored product solutions.
  • Optimized FCR to 83% by performing root-cause analysis on complex technical issues for 35-40 daily customers.

Education Finance Advisor/Debt Account Manager

H.E.L.P./Next Student
03.2007 - 07.2011
  • Financial Portfolio Management: Managed a multi-million dollar student loan portfolio, providing expert counseling to optimize debt-to-income (DTI) ratios.
  • Strategic Debt Reduction: Accelerated the contract onboarding lifecycle by 94%, reducing turnaround time from 3 days to 4 hours via electronic signature implementation.
  • Negotiation & Compliance: Achieved an average 6% reduction in total client debt through aggressive negotiation while maintaining 100% compliance with Federal Student Aid (FSA) regulations.
  • Application Optimization: Increased successful Public Service Loan Forgiveness (PSLF) and Income-Driven Repayment (IDR) application rates by 6% to 12% through comprehensive borrower profile audits.

Education

High School Diploma -

Overland High School

Skills

  • Core Competencies:
  • Technical Sales & Revenue Retention
  • Strategic Negotiation
  • Consultative Selling
  • Client Relationship Management (EQ)
  • Systems & Software:
  • Salesforce
  • ConnectWise (PSA/Automate)
  • Google Workspace
  • Office 365
  • Zoom
  • Slack
  • Technical Infrastructure:
  • Active Directory (User Management/Security)
  • AI-Assisted Workflows (Google Gemini)

Accomplishments

    Twice honored with the GoDaddy Luminary Award, an elite annual accolade recognizing the top-tier performers who demonstrated excellence in leadership and consistently exceeded performance standards.

PRIOR PROFESSSIONAL EXPERIENCE

Sales Supervisor/ Senior Lead | Phase2/E-Telecare Global Solutions & National Leisure Group (NLG)

  • Team Leadership: Directed high-performance teams of 15-20 Sales Associates, consistently exceeding monthly revenue targets by an average of 112% through targeted coaching and real-time performance tracking.
  • Operational Management: Ran daily, weekly, and monthly statistical reports to monitor team performance, managed payroll systems (Kronos), and conducted annual performance reviews and consultations.
  • Sales Training: Reduced agent ramp-up time by 25% by developing comprehensive training modules focused on consultative selling and objection handling for high-speed internet and bundled services.
  • Quality & Retention: Maintained a 92% Quality Assurance (QA) average across teams while decreasing attrition by 18% through the implementation of "peer-to-peer" mentorship programs and incentive-based performance tiers.
  • Advanced Support: Acted as a lead agent and escalation point, personally handling high-priority calls from irate customers to ensure service recovery and client retention.

Quote

THE ULTIMATE MEASURE OF A MAN IS NOT WHERE HE STANDS IN MOMENTS OF COMFORT AND CONVENIENCE, BUT WHERE HE STANDS AT TIMES OF CHALLENGE AND CONTROVERSY
MARTIN LUTHER KING JR.
Clint Sayles$AYLES INC.