Clint Sayles

My career is defined by three decades of excellence in customer service, experience design, and relationship management. My greatest asset is my ability to build immediate rapport and long-term trust—qualities essential to any customer-centric organization. I have a proven track record of driving revenue retention and consistently exceeding performance targets. Highly disciplined and tech-savvy, I possess extensive experience leveraging Salesforce and advanced CRM tools to manage high-volume, high-value pipelines independently. Following a brief sabbatical, I am eager to bring my renewed energy and deep expertise to a forward-thinking team.

Twice honored with the GoDaddy Luminary Award, an elite annual accolade recognizing the top-tier performers who demonstrated excellence in leadership and consistently exceeded performance standards.

National Leisure Group (NLG) & Phase 2/E-Telecare Global Solutions

Exceeding performance metrics and company expectations consistently created an opportunity for me to step into a Leadership role as a Sales Supervisor.

• Team Leadership: Directed high-performance teams of 15-20 Sales Associates, consistently exceeding monthly revenue targets by an average of 112% through targeted coaching and real-time performance tracking.
• Operational Management: Ran daily, weekly, and monthly statistical reports to monitor team performance, managed payroll systems (Kronos), and conducted annual performance reviews and consultations.
• Sales Training: Reduced agent ramp-up time by 25% by developing comprehensive training modules focused on consultative selling and objection handling for high-speed internet and bundled services.
• Quality & Retention: Maintained a 92% Quality Assurance (QA) average across teams while decreasing attrition by 18% through the implementation of "peer-to-peer" mentorship programs and incentive- based performance tiers.
• Advanced Support: Handled high-priority calls and escalations from irate customers to ensure service recovery and client retention.

By Demonstrating How Empathetic Client Care Directly Boosts Online Reputation & Market Trust:

Joseph

• Clint was amazing. He was personable and knowledgeable and got me up and running quickly. He answered my questions and found answers for me that weren't specific to Newtek. Great job!!!

Whitney Kneisley

• Loved working with Clint S. My work email stopped working on my phone and MacBook, and I tried several times to fix it on my own (probably making the problem worse). Clint was very patient and helpful. Walked me through all of the steps to reset both emails and taught me how to manage my account through SmarterMail. Clint was very helpful and super nice. I had a great experience. Thanks, Clint, and Go, Giants!

Dereck Stonefish

• Clint was an excellent service provider! he was able to help me understand the appropriate changes I needed to make and walk me through how to navigate minor updates. Highly recommended individual

Randy Bohannon

• Once again, the customer service is the best! Clint helped me with three separate tasks and explained to me how to interact with the system. He was patient and guided me through the process.