Clint Sayles

My career is defined by three decades of excellence in customer service, experience design, and relationship management. My greatest asset is my ability to build immediate rapport and long-term trust—qualities essential to any customer-centric organization. I have a proven track record of driving revenue retention and consistently exceeding performance targets. Highly disciplined and tech-savvy, I possess extensive experience leveraging Salesforce and advanced CRM tools to manage high-volume, high-value pipelines independently. Following a brief sabbatical, I am eager to bring my renewed energy and deep expertise to a forward-thinking team.

Twice honored with the GoDaddy Luminary Award, an elite annual accolade recognizing the top-tier performers who demonstrated excellence in leadership and consistently exceeded performance standards.

National Leisure Group (NLG) & Phase 2/E-Telecare Global Solutions

Exceeding performance metrics and company expectations consistently created an opportunity for me to step into a Leadership role as a Sales Supervisor.

• Team Leadership: Directed high-performance teams of 15-20 Sales Associates, consistently exceeding monthly revenue targets by an average of 112% through targeted coaching and real-time performance tracking.
• Operational Management: Ran daily, weekly, and monthly statistical reports to monitor team performance, managed payroll systems (Kronos), and conducted annual performance reviews and consultations.
• Sales Training: Reduced agent ramp-up time by 25% by developing comprehensive training modules focused on consultative selling and objection handling for high-speed internet and bundled services.
• Quality & Retention: Maintained a 92% Quality Assurance (QA) average across teams while decreasing attrition by 18% through the implementation of "peer-to-peer" mentorship programs and incentive- based performance tiers.
• Advanced Support: Handled high-priority calls and escalations from irate customers to ensure service recovery and client retention.

By Demonstrating How Empathetic Client Care Directly Boosts Online Reputation & Market Trust:

Best In Class Tech Support!!!!!

• The best part of NewTek is their Tech Support. Clint has been front and center for me for years with professional, skillful, and KIND support. Nick is also really special. Both Clint and Nick are about solutions and go the extra mile to take care of their customers each and every time. They always make me feel as if I am their only priority while respecting the position of their employer. This is the best review I could possibly give for these two men, and in the 40 years I have owned my company, they are the best in class!

Thomas

• I've been a customer for a long time, and I have always had great customer service. Knowledgeable, helpful, courteous, and willing to go above and beyond my expectations is the norm. Today's call with Clint was just a typical example, and he even tossed in a minor joke to brighten my day. Too often, we complain when things don't go perfectly; too seldom do we recognize great service. This is my humble attempt at saying "thanks."

Lauri M.

• I've never had better service, and my husband and I (both work in IT) have had all our sites (personal and work) hosted by NewTek since it was CrystalTech — and since it was a startup with Roy years before that. Clint worked me through advanced DNS changes I needed to make on one of my websites, even making sure I got through the Network Solutions process without any trouble. He and I exchanged quick emails and screenshots back and forth, and everything worked beautifully. And he answered my tech support call after less than two minutes on hold. SO much better than the other tech support teams I've called in the last 10 years. This company has never failed us.

Maryrose N.

• Clint was fantastic! He is friendly, professional, and knowledgeable. I was having trouble renewing our SSL with GoDaddy, and since our website is with Newtek, I called your tech support and got Clint. He recommended I go with Newtek. I didn't know I could, so I switched our SSL to Newtek, which makes it easier for me, and it even saves us a little money. Clint is the nicest and best support man that I have ever worked with! Thanks, Clint and Newtek!

STAN

• I would like to remember Clint S from Newtek Technical Support a year ago for being so helpful and fast in resolving our SSL issue. He went above and beyond and also made great suggestions. Excellent customer service!