Experienced HR professional with a proven track record in fostering employee engagement, driving organizational change and implementing HR strategies that support business goals.
Overview
18
18
years of professional experience
Work History
Human Resources Business Partner
Coca Cola Southwest Beverages
04.2022 - Current
Implements and executes performance management programs and procedures, including but not limited to performance appraisals and performance improvement plans
Partners with Talent Acquisition team to identify staffing requirements needed to meet the goals and objectives of the business
Implements and executes proactive employee relations initiatives, such as listening sessions and town hall meetings
Partners with employee relations team to investigate and resolve associate complaints
Cultivates leadership and ethical values in self and others through modeling and coaching.
Coached managers on effective employee relations strategies to address workplace conflicts proactively.
Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
Partnered with senior leaders on organizational development initiatives for continued growth.
Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
Collaborated with cross-functional teams to develop integrated solutions for business challenges.
Enhanced employee engagement by implementing innovative HR programs and initiatives.
Reduced employee turnover rates with targeted retention strategies and support systems.
Improved employee retention rates by introducing comprehensive career development plans to include creating a travelling team for Supply Chain.
Senior Employee Relations Business Partner
Coca Cola Southwest Beverages
03.2020 - 04.2022
Acts as key partner in driving Employee Relations strategies
Responsible for ensuring that employee policies, practices, and programs are consistently applied across assigned client groups and overall operating units
Conducts risk assessments by evaluating information from various sources and recommends action
Partner with HRBP and leadership with assigned Market Unit to advise on implication of short and long-term decisions, strategies, and large-scale change efforts, tools and plans that will yield sustainable business results and enhance organizational capacity.
Increased client satisfaction by streamlining business processes and implementing innovative solutions.
Mentored junior staff members, equipping them with the skills needed to excel in their roles.
Employee Relations Manager
Texas A&M University
01.2018 - 03.2020
Responsible for leadership & oversight of the Department for Employee Relations
Responsible for the effective and efficient delivery of services to campus and other customer groups
Resolved conflicts and disputes through mediation and negotiation, fostering a positive work environment.
Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies.
Championed a culture of recognition by designing and implementing employee rewards programs that celebrated individual and team accomplishments.
Implemented performance evaluation processes that provided meaningful feedback to employees, contributing to ongoing professional development opportunities.
Employment Relations Business Partner III
Texas A&M University
10.2017 - 01.2018
Investigates and processes complaint & appeals, assists w/ responding to EEOC and other charges
Maintains business partner relationship w/ HR Liaisons, OGC, Deans and Department Heads
Provides consultation on ER matters including, complaint resolution, progressive discipline & dismissal procedures.
Increased client satisfaction by streamlining business processes and implementing innovative solutions.
Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
Navigated complex legal and regulatory challenges to ensure compliance across all business operations.
Championed diversity and inclusion efforts, fostering a positive work environment for all employees.
Supervisor
Southwest Airlines
04.2015 - 10.2017
Resolves employment-related disputes through proactive communication
Provides Servant Leadership and management to 300+ Ground Operations employees
Manage employee time-card punches and payroll complaints through KRONOS.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.