Clintnessa Walker-Brown
Med-Tech , Receptionist
Lauderhill,FL
Summary
Friendly Receptionist with 5-year background in From Office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Welcoming clerical professional with 6 years of experience in busniess office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, filing and processing paymentsts by resident . Accurate when entering information in [Software] and keeping organized filing systems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
5
5
years of professional experience
Work History
Receptionist
Allegro Assisted Living
Parkland Florida, Fort Lauderdale
04.2021 - Current
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Cashier Supervisor
Worth It
Lauderhill, FL
02.2021 - 07.2021
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Submitted reports to senior management to aid in business decision-making and planning.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Verified accuracy of daily cashier batches by checking all receipts, checks and cash.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Quickly and accurately counted drawers at start and end of each shift.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
Front Desk Clerk
The Movers-moving Specialist
Lauderhill, FL
12.2020 - 07.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Supervised [Number] administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Planned coverage needs and organized services to support incoming special events.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used [Software] to process reservations, check-ins and check-outs.
- Entered customer data using [Type] software and updated information whenever patrons changed rooms.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Education
High School Diploma -
CR Walker Senior High School
Nassau Bahamas06.2021
Med Tech License - Medication Pass
Guardian Pharamacy
Boca Raton, FL 02.2023 - 02.2023
Skills
- Administrative Support
- Documentation and Reporting
- Records Management
- Customer Complaint Resolution
- Multi-Line Phone Systems
- Prioritization and Time Management
- Positive Attitude and Energetic
- Courteous and Professional
- Research and Data Analysis
- Multitasking and Prioritization
- Switchboard Operation
- Meeting Support
Timeline
Med Tech License - Medication Pass
Guardian Pharamacy
02.2023 - 02.2023
Receptionist
Allegro Assisted Living
04.2021 - Current
Cashier Supervisor
Worth It
02.2021 - 07.2021
Front Desk Clerk
The Movers-moving Specialist
12.2020 - 07.2021
High School Diploma -
CR Walker Senior High School