Results-driven leader with expertise in team management and staff development. Proven ability to optimize workflows and enhance employee engagement, leading to improved service delivery and productivity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Section Head/Trainer
CTDI
Jeffersonville, IN
04.2022 - Current
Managed daily operational activities to ensure compliance with established protocols and optimize workflow.
Directed collaborative efforts to refine workflow processes, enhancing overall service delivery efficiency.
Developed and implemented strategic plans aimed at optimizing resource distribution for multiple projects.
Improved employee engagement rates through open lines communication forums where concerns could be addressed promptly and effectively.
Developed a comprehensive training program for new hires, resulting in reduced onboarding time and improved job satisfaction.
Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
Monitored production targets to meet company and customer demands.
Assisted with new processes and product planning to facilitate rollout.
Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Volunteer State Community College
Gallatin, TN
06.1992
Skills
Staff development
Teamwork
Problem-solving
Time management
Attention to detail
Multitasking
Decision-making
Staff training/development
Conflict resolution
Goal setting
Continuous improvement
Adaptability
Delegating work
Assignment delegation
Team management
Motivational leadership
Accomplishments
Section head of up to 33 employees
Stand in supervisor for 2 weeks and multiple Saturdays
Starred and narrated 5 Training videos
Trainer of up to 58 employees
Collaborated with Engineering and IT with the rollout of new systems