Clinton Burgess
Dallas,TX
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
9
9
years of professional experience
Work History
Logistics/Breakdown Coordinator
Moore Transportation LLC/Jack Cooper Transport
10.2022 - Current
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Developed strategies to optimize utilization of available resources.
- Responded to high volume of phone and email requests to provide logistics information.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Leveraged certain software and other tools to track data and make recommendations.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
Customer Sales Lead
Gemaire Distributors
10.2021 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in and email customers with questions and orders.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Emphasized product specifications to meet customer needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Run daily reconciliation sheets to make sure all previous day invoices are correct.
- Described product highlights and benefits to help guide purchasing decisions.
Customer Sales
Goodman Manufacturing Company
09.2018 - 09.2021
- Delivered superior customer service to retain existing customers and attract future customers.
- Responded to customer calls and emails to answer questions about products and services.
- Contact current customers to keep their accounts up-to-date and to notify them on any possible sale price upgrades.
- Order and receive product needed for sales and warranties from factory
- Maintained all current account to ensure customer's information stay accurate.
Supplies Administrator
Nevill Document Solutions
04.2015 - 09.2018
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Provide technical coaching to new employees.
- Field calls from internal and external customers regarding product, quotes and ETA.
- Updated database with changes in carrier status.
- Configured hardware, devices and software to set up work stations for employees.
- Sorted and routed mail and packages to recipients.
- Maintained personnel records and updated internal databases to support document management.
Education
Associates - Computer Science
Richland Community College
Richardson, TxSkills
- Customer Account Management
- Claims Information Gathering
- Advanced Clerical Knowledge
- Technical Documentation
- Time Management Abilities
- Technical Troubleshooting
- Strong Analytical Skills
- Hardware Configuration
Timeline
Logistics/Breakdown Coordinator
Moore Transportation LLC/Jack Cooper Transport
10.2022 - Current
Customer Sales Lead
Gemaire Distributors
10.2021 - 10.2022
Customer Sales
Goodman Manufacturing Company
09.2018 - 09.2021
Supplies Administrator
Nevill Document Solutions
04.2015 - 09.2018
Associates - Computer Science
Richland Community College
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