Clinton Carson
Longview,WA
Summary
Professional with strong background in IT support, ready to excel in demanding technical environment. Adept at troubleshooting, network management, and providing exceptional customer service. Known for fostering team collaboration and adapting to changing needs while ensuring high-quality results. Skilled in problem-solving, system administration, and communication.
Overview
10
10
years of professional experience
Work History
Senior Service Desk Engineer
Tata Consultancy Services
Bellevue, WA
07.2020 - Current
- Led incident resolution processes, enhancing ticket closure rates and minimizing downtime.
- Mentored junior engineers, fostering skill development and improving team performance.
- Streamlined service desk operations, implementing best practices to boost efficiency.
- Collaborated with cross-functional teams to identify recurring issues and drive sustainable solutions.
- Analyzed service desk metrics to identify trends, informing strategic decisions for process improvements.
- Streamlined service desk operations for increased efficiency and improved response times.
- Conducted regular training sessions for staff members to ensure consistent delivery of high-quality support services.
Site Engineer
Tata Consultancy Service
Bellevue, WA
02.2016 - 07.2020
- Managed installation and configuration of servers, ensuring optimal performance and reliability.
- Conducted regular maintenance and troubleshooting for hardware and network issues, enhancing system uptime.
- Collaborated with cross-functional teams to implement data center best practices and improve operational efficiency.
- Developed and maintained comprehensive documentation for data center processes, facilitating knowledge transfer among staff.
- Mentored junior technicians in troubleshooting techniques and industry standards, fostering skill development within team.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
Education
High School Diploma -
Skills
- Technical support expertise
- Active Directory management
- Remote desktop support
- Problem management
- IT documentation
- Incident management
- Backup and recovery
- Hardware diagnostics
Timeline
Senior Service Desk Engineer
Tata Consultancy Services
07.2020 - Current
Site Engineer
Tata Consultancy Service
02.2016 - 07.2020