Clinton Halpain
SeaTac,WA
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
11
11
years of professional experience
Work History
Intake Support Services
Seattle Union Gospel Mission
Seattle, WA
03.2022 - Current
- Greeted incoming Guests, Volunteers, Staff, Donors and visitors and professionally and provided friendly, knowledgeable assistance.
- Communicated with Guests giving them available recources, and entered records in Clarity for program guests.
- Kept Welcome Center area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers and guests seeking information.
- Maintained confidentiality of information regarding guests and company.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence for program guests and outside guests.
- Kept a detailed watch on surveillance systems to maintain the safety of the facility.
Welcome Center Intern
Seattle Union Gospel Mission
Seattle, WA
02.2021 - 02.2022
- Greeted incoming visitors and Guests professionally and provided friendly, knowledgeable assistance.
- Kept the welcome center area clean and neat to give visitors positive first impression.
- Assisted Staff with various tasks.
- Monitored surveillance systems to help assure safety of the facility.
Product Delivery Specialist
Transportation Brokerage Specialist
Phoenix, AZ
01.2017 - 07.2019
- Delivered orders to customers to drive full satisfaction.
- Maintained positive relationships with customers to promote continued business opportunities.
- Operated delivery vehicles safely and efficiently.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Immediately addressed problems with customers to promote speedy resolution.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Completed daily pre- and post-trip vehicle inspections.
- Communicated regularly with dispatcher for delivery route details and changes.
- Implemented policies and procedures across warehouse and shipping platforms.
Customer Service Representative
Budget Mobile
Phoenix, AZ
05.2012 - 01.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Salina Central High School
Salina, KSSkills
- Data Analysis
- Data Inputting
- Mail Handling
- Visitor Check-In
- Microsoft Outlook
- Reception Desk Management
- Office Equipment Operation
- Documentation
- Urine Analysis Collection
- Intake of guests
- Registering Guest's, Staff and Volunteers
Timeline
Intake Support Services
Seattle Union Gospel Mission
03.2022 - Current
Welcome Center Intern
Seattle Union Gospel Mission
02.2021 - 02.2022
Product Delivery Specialist
Transportation Brokerage Specialist
01.2017 - 07.2019
Customer Service Representative
Budget Mobile
05.2012 - 01.2017
High School Diploma -
Salina Central High School