Summary
Overview
Work History
Education
Skills
Timeline
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Clinton Hickman

Eagle Mountain,UT

Summary

Sr. HR Professional with 10+ years of HR and Leadership background, complex employee relations investigations, including harassment, discrimination and retaliation claims, training and development, leaves management, benefits administration, talent acquisition, performance management, compliance strategy, retention and leadership strategy across fast paced companies.

Overview

17
17
years of professional experience

Work History

Sr. Employee Relations/HR Investigator

Amazon
10.2020 - Current
  • Investigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation
  • Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
  • Conducted over 200 internal investigations annually including, Harassment, Discrimination, and Retaliation claims involving entry level associates to Senior leaders
  • Analyze casework/investigation trends and produce strategic recommendations to Senior PXT leader to proactively address issues and reduce defects in the workplace.


HR Business Partner

Vivint Smart Home
11.2019 - 10.2020
  • Managed conflict resolution processes to maintain a positive work environment and resolve employee disputes effectively.
  • Partnered with legal counsel to ensure compliance with employment regulations, reducing potential liability risks for the organization.
  • Implemented leadership training essentials program to improve overall effectiveness of performance management, employee engagement and employee attrition.
  • Developed new customer excellence policies to create consistency through all departments within customer excellence.
  • Managed employee relations issues for call center specialists in excess of 1000 employees
  • Partnered with Business Leaders to strategize efficiency and effectiveness of 1:1 conversations through 5, 45 and 90 day surveys, including exit and stay interviews resulting in attrition decreasing by 3%
  • Provide guidance to manager's on effective documentation with all performance improvement plans, disciplinary actions and integrated coaching's.

Employee Relations Consultant

Vivint Smart Home
07.2018 - 11.2019
  • Advised managers on best practices for performance management, resulting in higher employee retention rates.
  • Partnered with HR Managers to propose actions, draft and deliver appropriate employee disciplinary actions
  • Conduct investigations and resolutions of employee relations concerns, disciplinary actions, and employee appeals and grievances
  • Ensured compliance with all State and Federal employment laws including ADA, FMLA, FSLA and EEOC.
  • Coordinate with HR Partners on unemployment claims to ensure effective documentation, accurate data and representation of the company resulting in winning 67% unemployment claim's leading to over $400,000 in potential savings
  • Developed random drug testing including reasonable suspicion guidelines for leaders throughout the company
  • Managed the relocation process for employees ranging from entry level managers to senior leadership, improving experience and payout timing.

Executive Team Leader, Human Resources & Logistics

Target
05.2008 - 07.2018
  • Higher events in-store and local campuses to increase applicant flow for both hourly team members and team leader roles
  • Conducted interview training programs with store leadership throughout all departments, to consistency ensure selection of top talent
  • Implemented mentor program to increase productivity, leading the district in retention in 2015 and 2016 improving overall turnover from 58% to 36%
  • District Resource for leadership pipeline and bench, placing over 15 hourly leaders through district in 2015 and 2016
  • Monitored employee incentive budget, working with leadership to ensure departments were staying within budget
  • Assisted leaders and employees with all employee relations concerns, working to address issues quickly and ensure appropriate actions taken
  • Delivered performance evaluation including coaching, corrective actions up to and including terminations
  • Ensured store compliant with all State and Federal laws including ADA, FMLA, FLSA and EEOC


Education

MBA - Human Resources Management

Colorado Technical University
Colorado Springs, CO
07-2014

Bachelor of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
12-2010

Skills

  • Resource management
  • Detailed report writing
  • Interview techniques
  • Risk assessment
  • Investigation management
  • Performance Management
  • Team Development
  • Benefits Administration
  • Succession Planning
  • HR Management

Timeline

Sr. Employee Relations/HR Investigator

Amazon
10.2020 - Current

HR Business Partner

Vivint Smart Home
11.2019 - 10.2020

Employee Relations Consultant

Vivint Smart Home
07.2018 - 11.2019

Executive Team Leader, Human Resources & Logistics

Target
05.2008 - 07.2018

MBA - Human Resources Management

Colorado Technical University

Bachelor of Science - Business Administration

Colorado Technical University

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Clinton Hickman