Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clinton jay

Floresville, TX

Summary

Dynamic professional with a proven track record in small business operations and customer relations. As Owner of CC Remodeling and Construction LLC, I enhanced customer satisfaction through exceptional service and efficient processes, leading to increased referrals. Skilled in sales strategy and relationship building, I consistently exceeded client expectations and fostered a collaborative team environment.

Professional in sales and customer service with proven track record of driving results and enhancing customer satisfaction. Skilled in building strong relationships, problem-solving, and adapting to changing business needs. Known for collaborating effectively within teams, maintaining high standards, and consistently achieving targets. Proficient in communication, conflict resolution, and sales strategies.

Overview

12
12
years of professional experience

Work History

Owner

CC Remodeling and Construction LLC
02.2017 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.

Sales, Project Manager

Admiral Property and Restoration
05.2015 - 02.2017
  • Demonstrated adaptability by managing an evolving portfolio of projects in response to shifting market trends or changing client priorities.
  • Cultivated a positive work environment, fostering teamwork and collaboration among staff members.
  • Established clear communication channels between stakeholders for streamlined information sharing throughout projects'' lifecycles.
  • Mentored junior team members for their professional growth and enhanced sales skills.
  • Managed multiple projects simultaneously, ensuring on-time delivery and exceeding client expectations.
  • Improved sales performance by implementing innovative project management strategies.
  • Negotiated advantageous contracts with vendors, reducing costs and improving profit margins.
  • Increased sales by effectively setting up and maintaining product displays in various retail stores.
  • Sold products and services in retail store, kiosks and event environments.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Hospitality Worker

Hotel Contessa
06.2013 - 12.2015
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Trained new staff members on proper customer service and hospitality policies.
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
  • Increased sales by effectively setting up and maintaining product displays in various retail stores.
  • Sold products and services in retail store, kiosks and event environments.
  • Assisted in sales floor tasks as needed, demonstrating flexibility in job responsibilities within the retail environment.

Education

High School Diploma -

Del Mar College
Corpus Christi, TX

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Sales documentation
  • Field sales management
  • Outbound sales calling
  • Sales floor management
  • Sales presentation development
  • Refreshment sales
  • Consultative sales
  • Meeting sales quotas
  • Sales strategy

Timeline

Owner

CC Remodeling and Construction LLC
02.2017 - Current

Sales, Project Manager

Admiral Property and Restoration
05.2015 - 02.2017

Hospitality Worker

Hotel Contessa
06.2013 - 12.2015

High School Diploma -

Del Mar College

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