- I enjoy helping others and giving back to the community
- Volunteering for community initiatives to give back to local communities and make a positive impact
Clinton Joe Meehan
Morgan Hill,California
Summary
Experienced senior leader with a proven 25-year track record in customer support, customer success, business process outsourcing, startups, and SaaS. Drives exceptional customer satisfaction and success through effective strategies and solutions. Optimizes business processes to enhance efficiency and profitability. Thrives in fast-paced environments, leveraging strong leadership skills to motivate teams and achieve organizational goals.
Overview
13
13
years of professional experience
Work History
VP Business Support Services
Emerging Global Services
08.2023 - Current
- Build customer experience and customer success programs for Mid-Market and Enterprise companies
- Design sales and marketing programs that deliver results in Mid-Market and Enterprise space
- Identify and assist with integrating customer service software such as Zendesk, Salesforce, and Hubspot to enhance customer service experience and streamline communication processes
- Led operational customer success team to deliver training and support to help drive retention
President Co-Founder CX Consulting
Prime Connection
11.2011 - Current
- Provide customer support and sales consulting to companies within the financial services, telecommunications, insurance, Healthcare and consumer services
- Responsible for establishing company strategy and profitability
- Provide direction to support departments in conjunction with company goals
- Direct involvement in consulting projects
- Recruitment and training
Global Director of Partner Customer Success
Zendesk (CRM)
06.2022 - 08.2023
- Design Customer Success program for global partner accounts in EMEA, AMER, LATAM, and APAC regions
- Manage and support global team of five Customer Success Managers delivering success to high, medium, and digital touch point segments
- Build target account plans for ATR accounts to exceed quarterly NRR goals for partner accounts
- Utilize analytic and reporting tools including Gainsight, Tableau, and Salesforce to analyze account usage, create success plans, and identify expansion opportunities
Vice President BPO Business Development
AND Agency (BPO)
01.2019 - 06.2022
- Developed marketing, lead generation, and sales strategy to achieve 200% of quota
- Closed $7 million in ARR in Y2019 and $3.5 million ARR in Y2020
- Exceeded annual billing revenue targets 3 years in a row
- Cross-sold technology and workplace design add-on products to new and existing customers
- Managed contract renewals process and negotiations
Account Executive – Solutions Architect
UJET (Cloud Call Center Technology)
08.2016 - 05.2018
- Contributed to the initial phase of a startup, playing a key role in brand expansion
- Consulted with customers throughout the sales process and assist with solution design
- Supported sales presentations to potential mid-market and enterprise businesses within the contact center support industry, including BPOs
- Developed relationships with industry leaders, C-Suite Executives, and partners
- Assisted with operational implementation, demonstrations, and onboarding of new customers
- Effectively closed first brand named customers which represented a majority percentage of annual revenue
Managing Director- Global Customer Support Operations
Amazon Ring (Smart Device Manufacturer)
09.2015 - 07.2016
- Responsible for a customer support team of 400+ staff, including managers, customer support agents, and vendor management of 3rd party outsource teams
- Planned and executed customer support strategy for the launch of 3 new products and customer growth of over 300% within 3 months
- Collected and analyzed customer data, communicated findings to various internal departments to improve product design and customer experience
- Designed and implemented processes to improve NPS (Net Promoter Score) and customer satisfaction scores
- Responsible for technology platform evaluation and strategy to improve all customer support channels including chat, email, and voice
- Improved efficiency by over 60% and decreased operational costs by 20%
Manager- Business Development
VMC (Volt Management Consulting)
05.2015 - 09.2015
- Solutions based selling of BPO services to C-Level executives within the gaming, retail, insurance, software industries
- Managed portfolio of Fortune 500 companies
- Within 90 days established pipeline of qualified prospects with ACV of over $3 million
Director Contact Center Operations
OneRoof Energy (Solar Products)
02.2014 - 05.2015
- Responsible for customer support and sales operation center staff of 50, including managers, inside sales representatives, customer support, and lead generation representatives
- Vendor management of 3rd party outsource partners including contract management and daily performance
- Designed call center process flow which reduced labor costs by 60%
- Created and implemented quality control processes that improved quality and reporting
- Developed new outbound call process for inside sales reps which increased efficiency and sales performance
Vice President Client Services
Teleservices Direct (BPO)
05.2013 - 02.2014
- Responsible for new business development and customer acquisition of business process outsource services
- Managed contact center outsourced solutions for banking, telecommunications, and financial services verticals
- Oversaw entire new client process from contract to implementation
- Managed annual revenues more than $5 million
Education
University of Nebraska
Skills
- Zendesk
- Salesforce
- Gainsight
- Tableau
Overview
Proven senior leader with over 25 years of experience in Customer Support, Customer Success, Business Process Outsource, Startups, and SaaS, Zendesk, Salesforce, Gainsight, Tableau, Forrester Certified - Mastering Customer Experience, University of Nebraska, Omaha, Ring/Amazon, Zendesk, Volt
Interests
Timeline
VP Business Support Services
Emerging Global Services
08.2023 - Current
Global Director of Partner Customer Success
Zendesk (CRM)
06.2022 - 08.2023
Vice President BPO Business Development
AND Agency (BPO)
01.2019 - 06.2022
Account Executive – Solutions Architect
UJET (Cloud Call Center Technology)
08.2016 - 05.2018
Managing Director- Global Customer Support Operations
Amazon Ring (Smart Device Manufacturer)
09.2015 - 07.2016
Manager- Business Development
VMC (Volt Management Consulting)
05.2015 - 09.2015
Director Contact Center Operations
OneRoof Energy (Solar Products)
02.2014 - 05.2015
Vice President Client Services
Teleservices Direct (BPO)
05.2013 - 02.2014
President Co-Founder CX Consulting
Prime Connection
11.2011 - Current
University of Nebraska
Similar Profiles
Shiniqua TatowShiniqua Tatow
HR Administrator at Family And Emerging Children Support ServicesHR Administrator at Family And Emerging Children Support Services
Ibidolapo AdebisiIbidolapo Adebisi
Retail Advisor at Emerging Markets Telecommunication Services ( 9MOBILE)Retail Advisor at Emerging Markets Telecommunication Services ( 9MOBILE)
OQUA ETAOQUA ETA
SPECIALIST, Revenue Assurance & Analytics at Emerging Markets Telecommunications Services LtdSPECIALIST, Revenue Assurance & Analytics at Emerging Markets Telecommunications Services Ltd
Liz CheckeLiz Checke
Police Sergeant, Patrol at City of Los AltosPolice Sergeant, Patrol at City of Los Altos
Finn MaschinoFinn Maschino
Barista/Cashier at Peet's CoffeeBarista/Cashier at Peet's Coffee