Clinton Keevy
Miranda,NSW
Summary
Adept at enhancing client and community well-being, my tenure at Bupa Aged Care and Australian Unity showcased my compassionate care and strong organizational skills. Leveraging software proficiency and relationship-building expertise, I significantly improved service accessibility and program enrollment, achieving notable quality assurance in diverse roles from social work to personal care.
Overview
26
26
years of professional experience
Work History
Social Worker
Family And Marriage Society Of South Africa
06.1998 - 10.1999
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
Computer Assisted Telephone Interviewer
ACNielsen ORG-MARG
01.2000 - 12.2003
- Improved customer satisfaction by conducting thorough telephone interviews and accurately recording responses.
- Streamlined data collection process for faster project completion by effectively utilizing computer software and databases.
- Enhanced interviewee engagement with clear communication and active listening skills during telephone interviews.
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
Youth Worker
Youth Off The Streets
01.2004 - 01.2014
- Improved offender rehabilitation by developing and implementing customized case management plans.
- Enhanced public safety by closely monitoring and supervising offenders in the community.
- Assisted in reducing recidivism rates with effective communication and support for probationers and parolees.
- Conducted thorough assessments of offender risks and needs, tailoring supervision strategies accordingly.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
Computer Assisted Telephone Interviewer
Engine
02.2014 - 12.2018
- Improved customer satisfaction by conducting thorough telephone interviews and accurately recording responses.
- Enhanced interviewee engagement with clear communication and active listening skills during telephone interviews.
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
Computer Assisted Telephone Interviewer
Social Research Centre
01.2018 - 12.2022
- Adapted quickly to changes in project parameters, ensuring seamless transitions between different surveys and assignments.
- Maintained a professional demeanor during challenging calls, de-escalating situations and preserving relationships with potential respondents.
Administrative Assistant
Forum Group Events & Marketing
01.2023 - 10.2023
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment
Personal Carer
Bupa Aged Care
09.2023 - 03.2024
- Enhanced patient comfort by providing compassionate care and assistance with daily living tasks.
- Improved patients'' mobility through the implementation of customized exercise programs under professional supervision.
- Assisted in medication management for timely administration and accurate dosing, ensuring optimal health outcomes.
- Maintained a clean, safe, and organized living environment for patients, promoting overall well-being and satisfaction.
Carer
Australian Unity
04.2024 - Current
- Improved patient well-being by providing compassionate and attentive care.
- Enhanced quality of life for clients through personalized care plans tailored to individual needs.
- Maintained accurate records of patient care, documenting progress and any changes in condition.
- Assisted patients with daily living activities, promoting independence and dignity.
Education
Honours - Philosophy
Nelson Mandela Metropolitan University
Port Elizabeth, South Africa12.1999
Honours - Social Work
Nelson Mandela Metropolitan University
Port Elizabeth, South Africa12.1999
Skills
- Organization and Time Management
- Written Communication
- Relationship Building
- Software Proficiency
- Time Management
- Excellent Communication
- Customer Relations
- Self-Directed
- Team building
- Verbal Communication
- Cultural Awareness
- Microsoft Word
- Good Telephone Etiquette
- Problem-Solving
- Quality Assurance
- Decision-Making
- Attention to detail
Timeline
Carer
Australian Unity
04.2024 - Current
Personal Carer
Bupa Aged Care
09.2023 - 03.2024
Administrative Assistant
Forum Group Events & Marketing
01.2023 - 10.2023
Computer Assisted Telephone Interviewer
Social Research Centre
01.2018 - 12.2022
Computer Assisted Telephone Interviewer
Engine
02.2014 - 12.2018
Youth Worker
Youth Off The Streets
01.2004 - 01.2014
Computer Assisted Telephone Interviewer
ACNielsen ORG-MARG
01.2000 - 12.2003
Social Worker
Family And Marriage Society Of South Africa
06.1998 - 10.1999
Honours - Philosophy
Nelson Mandela Metropolitan University
Honours - Social Work
Nelson Mandela Metropolitan University
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