Clinton Louw
Johns Creek,GA
Summary
Dynamic IT leader with extensive experience at Wellstar Health System, excelling in project management and field service operations. Proven track record in achieving 99.9% uptime while fostering strong customer relationships. Skilled in Service Now administration and technical troubleshooting, driving team performance and enhancing service delivery through effective communication and collaboration.
Overview
23
23
years of professional experience
Work History
Manager, IT Field Services
WellStar Health System
Austell, Georgia
03.2021 - 07.2025
- Directed all Field Service IT operations at WellStar Cobb Hospital, ensuring seamless technology support for critical healthcare services.
- Guided and empowered multiple field service project teams, fostering a collaborative environment to achieve project milestones efficiently.
- Coordinated closely with various IT departments and leadership, playing a key role in achieving and sustaining 99.9% enterprise-wide IT uptime.
- Championed effective team management through daily huddles, department rounding, and regular one-on-one and team meetings, directly contributing to on-track task completion and consistent SLA attainment.
Supervisor, IT Field Services
WellStar Health System
Roswell, Georgia
01.2018 - 03.2021
- Directed comprehensive IT support operations and a team of Field Service technicians at Wellstar North Fulton Hospital, prioritizing excellence in customer service.
- Fostered strategic alignment by daily liaising with hospital leadership to integrate IT initiatives with critical clinical objectives.
- Demonstrated exceptional professionalism and on-site support, effectively navigating and de-escalating high-pressure, sensitive technical situations.
- Developed and executed robust training programs for new Field Service technicians, enhancing team capabilities and service delivery.
- Established and enforced clear team guidelines, standardizing protocols, professional conduct, and operational workflows.
- Cultivated strong relationships with stakeholders and peers, leveraging feedback to continuously elevate team performance and service levels.
Supervisor, IT Field Services
WellStar Medical Group – Physician Offices
04.2015 - 01.2018
- Directed a Field Service technician team, delivering comprehensive IT care to a portfolio of over 275 diverse medical group practices.
- Ensured efficient workflow and accountability by meticulously managing the ServiceNow ticket queue and submitting detailed weekly performance reports.
- Maintained high visibility and service quality through consistent weekly rounding at all designated practice locations.
- Designed, documented, and refined a specialized training plan, enhancing the capabilities and expertise of Level 2 Field Service technicians.
- Cultivated strong relationships with Practice Managers and Physicians, actively soliciting feedback to validate and ensure high service level achievement.
- Championed a commitment to excellence by conducting ongoing performance evaluations and fostering open discussions focused on continuous team development.
Project Manager
Wellstar Health System
01.2014 - 04.2015
- Directed end-to-end IT project management for medical group acquisitions, ensuring all technical requirements were meticulously addressed.
- Streamlined coordination with the IT construction group, optimizing workflows to meet aggressive project deadlines.
- Ensured project success by rigorously following established guidelines, resulting in consistent on-time and within-budget completion.
- Provided essential support for Epic system deployments, including user walkthroughs, full implementation, and post-go-live stabilization.
IT Manager/IT Director
Urology Associates
Marietta, Georgia
01.2011 - 01.2014
- Directed all IT and voice system operations for a busy Urology practice and co-located Surgery Center, ensuring seamless functionality.
- Orchestrated the successful migration from paper charts to Urochart EMR, significantly enhancing efficiency and data accessibility.
- Designed and established a critical, virtualized disaster recovery platform, bolstering system resilience and data security.
- Executed the implementation of Active Directory and SAN infrastructure, optimizing network performance and data storage.
- Ensured the continuous availability and optimal performance of the in-house practice management application.
Systems Engineer
Invision INC
Duluth, Georgia
10.2009 - 12.2010
- Orchestrated systematic software update and patch deployments, minimizing downtime and maintaining robust system performance across multiple platforms.
- Developed clear and actionable technical documentation, improving knowledge transfer and user self-sufficiency.
- Delivered timely and effective technical support, troubleshooting complex hardware and software challenges for end-users through various channels.
Support Services Engineer
Secure Data Solutions
Alpharetta, Georgia
06.2009 - 10.2009
- Deployed robust data security solutions for diverse client systems, safeguarding sensitive information.
- Delivered comprehensive training sessions on data protection best practices, enhancing user awareness and compliance.
- Resolved technical issues related to data encryption and access controls, ensuring system integrity and security.
- Contributed actively to team meetings, providing timely project progress updates, and collaborating on strategic initiatives.
Helpdesk Coordinator
McKesson Medical Solutions
Alpharetta, Georgia
02.2009 - 05.2009
- Managed help desk operations, ensuring the delivery of efficient and timely technical support.
- Facilitated seamless communication between users and IT teams, optimizing issue resolution workflows.
- Maintained comprehensive documentation of support requests and resolutions within the ticketing system.
- Delivered technical support to customers through various channels, including phone and email, effectively resolving inquiries.
Various International IT Support Roles
Contracted
01.2003 - 01.2008
- Managed daily operations with a focus on accuracy and efficiency, consistently meeting deadlines.
- Contributed innovative ideas and solutions that enhanced team performance and improved outcomes.
- Collaborated effectively with a diverse group of coworkers to achieve shared goals and resolve product/service-related issues.
- Proactively identified customer needs, providing prompt and efficient solutions.
- Addressed customer requests and inquiries to significantly improve satisfaction levels.
Education
Some College (No Degree) - Information Technology
New Horizons Computer Training Center
Cape Town South AfricaSkills
- IT project management
- Service Now administration
- Technical troubleshooting
- Electronic medical records
- Field service operations
- Customer relationship management
Affiliations
- Johns Creek High School Lacrosse board member.
- Lacrosse and Football assistant coach.
- Northpoint community church small group volunteer.
References
References available upon request.
Timeline
Manager, IT Field Services
WellStar Health System
03.2021 - 07.2025
Supervisor, IT Field Services
WellStar Health System
01.2018 - 03.2021
Supervisor, IT Field Services
WellStar Medical Group – Physician Offices
04.2015 - 01.2018
Project Manager
Wellstar Health System
01.2014 - 04.2015
IT Manager/IT Director
Urology Associates
01.2011 - 01.2014
Systems Engineer
Invision INC
10.2009 - 12.2010
Support Services Engineer
Secure Data Solutions
06.2009 - 10.2009
Helpdesk Coordinator
McKesson Medical Solutions
02.2009 - 05.2009
Various International IT Support Roles
Contracted
01.2003 - 01.2008
Some College (No Degree) - Information Technology
New Horizons Computer Training Center
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