Clinton Maines

• Computer/phone end user device troubleshooting and repair

• Software Deployment

• Install/image/repair equipment

• Logging and tracking problems

• Managing very large environment

• Tech Refresh

• Service now experience

• Preventive maintenance

• SCCM Management

• Active Directory/ ARS management

• Citrix management

• VOIP management

• LAN/WLAN/VLAN

• Maintain all data rooms onsite
• Resolving larger/harder issues the techs cannot
• Resolved technical issues for hospital administration to maintain operational continuity
• Managing large wireless environment

• Analyzed technical issues and provided solutions for clinical staff.
• Collaborated with teams to implement new software systems.
• Assisted in troubleshooting hardware and software problems efficiently.
• Conducted troubleshooting for technical problems related to phones, PCs, and printers.
• Configured and deployed new IT equipment across multiple locations.
• Documented technical procedures and updated system manuals regularly.
• Developed training materials for staff on technical tools.
• Coordinated with vendors to resolve technical support requests promptly.
• Oversaw IT implementation for all newly established doctor's offices.

• Managed software updates and maintenance schedules for hospital systems.
• Supported system upgrades, ensuring seamless transition with minimal disruption to services.
• Streamlined communication between IT and clinical staff to enhance workflow processes.
• Delivered timely after-hours support to address and resolve critical issues.

• Help Desk support for end users

• Computer/phone/end user device troubleshooting and repair

• Analyze/troubleshoot issue and give hands on support

• Password resets

• Installed/imaged/repaired equipment

• Software deployment

• Proficient in ServiceNow and TMS work order systems

• SCCM management

• Active Directory/ARS management

• Managing very large environment (6 facilities, over 2 thousand end user devices)

• VOIP management

• Linux capable

• Preventive maintenance

• Tech refresh

• Effectively work with customers and end users

• Logging and tracking problems

• Lead audit/inventory/asset tracking in office

• PACs Plasmon Experience

• Data Entry

• Proficient in MS Office

• Tech work

• LAN/WLAN/VLAN

• AS/400 administrator

• LAN/WLAN/VLAN

• Provided responsive customer service during technical support inquiries, enhancing user satisfaction and resolving issues effectively.
• Diagnosed and resolved hardware and software issues for customers and staff.
• Diagnosed system errors and recommended actionable solutions, facilitating timely resolution of technical problems.
• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
• Supported doctor’s office staff by remotely troubleshooting EMR system issues, ensuring minimal disruption to patient care.
• Documented support interactions in ticketing system for future reference.

• Collaborated with IT team to troubleshoot hardware and software issues, enhancing system reliability.
• Guided staff in effective use of hospital information systems, improving user proficiency.
• Conducted basic training sessions for new employees on IT tools.
• Oversaw inventory of IT equipment and supplies, ensuring operational readiness.
• Resolved customer service issues related to IT systems in a timely manner.
• Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.

• Led installation and maintenance of cable and internet services for residential customers.
• Managed service calls, coordinating schedules to ensure timely technician deployment and minimize customer wait times.
• Trained junior technicians on troubleshooting techniques and customer service strategies, enhancing team skill set and service quality.
• Supported technicians in the field with on-site assistance and guidance, improving service execution and customer satisfaction.
• Resolved customer complaints by providing timely solutions and support.
• Performed troubleshooting to identify root cause of equipment malfunctions.
• Executed structured cabling installation in residential and commercial settings.
• Performed installation of CAT5/6 and coaxial fittings for efficient network setup.
• Managed two teams of contractors