Clinton Miller
Telecommunications echnician
Brampton,Ontario
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Telecommunications Technician Contractor
Activo Inc; Connex Telecommunications Inc; SORROC
01.2015 - 09.2018
- Responded to service requests during and after business hours.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Worked closely with network administrators and server engineers to deliver quality service.
- Coordinated installation of new users and relocations of existing users.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Telecommunications Technician III
Black Box Network Services
01.1999 - 02.2013
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Read blueprints and schematics to correctly place equipment.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Diploma - Computer Network And Support Technician
Humber College
Toronto, ON08.2021
Skills
- Communications Expertise
- Creative Solutions
- Bug Fixes-
- Installing Equipment
- Safety Practices
- Safety Awareness
- Installation and Configuration
- Service Requests
- Troubleshooting and Resolution
- Diagnosing Issues
- Telecommunications Equipment
- Educating Customers
- Writing Reports
- Component Replacements
- Client Satisfaction
- Vehicle Management
- Configuring Devices
- Detailed Meeting Minutes
- Test Equipment Operation
- Customer Experience
- Work Order Completion
- Edging and Mounting
- Vehicle Maintenance
- Using Instruments
- Team Meetings
- System Repairs
- Documenting Activities
Timeline
Telecommunications Technician Contractor
Activo Inc; Connex Telecommunications Inc; SORROC
01.2015 - 09.2018
Telecommunications Technician III
Black Box Network Services
01.1999 - 02.2013
Diploma - Computer Network And Support Technician
Humber College
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