Hi, I’m
Clinton Mills
Bryson City,NC
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
8
years of professional experience
Work History
Amoco Oil CoWhittier, NC
Cashier
03.2020 - 01.2024
Job overview
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Great Smokies Inn Cherokee, NC
Supervisor
10.2015 - 12.2019
Job overview
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Coordinated employee schedules according to shift changes and availability.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Education
Swain County High SchoolBryson City, NC
High School Diploma
05-2012
Skills
- ID Verification
- Customer Service
- Product Recommendations
- Payment Processing
- Cash Handling
- POS Systems
- Cash Register Operation
- Cleaning and Sanitizing
- Complex Problem-Solving
- Order Packaging
- Customer Service Excellence
- Merchandise Restocking
- Conflict Resolution
- Product Knowledge
- Customer Relations
Timeline
Cashier
Amoco Oil Co
03.2020 - 01.2024
Supervisor
Great Smokies Inn
10.2015 - 12.2019
Swain County High School
High School Diploma
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