Clinton Morris
San Angelo,TX
Summary
A seasoned Manager at Discount Tire Company, I excel in strategic planning and workforce management, enhancing team performance and customer satisfaction. My expertise in performance management and policy implementation has fostered a culture of mentorship, significantly boosting employee retention and engagement. Skilled in navigating complex challenges, I drive operational excellence and profitability through innovative solutions and strong leadership. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
Manager
Discount Tire Company
09.2016 - Current
- responsible for opening two new locations and establishing new marketshare and building a loyal clientele base
- challenged with the responsibility for improving stagnate marketshare at an existing location resulting in an increased client base and setting new profit records year after year
- expertise on Discount Tire Management System and ability to utilize it to coach, train, and mentor employees to servant leadership
- develop areas of responsibility for different levels of management and ensure that each manager executes all areas on a daily basis
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Recruit, interview, and hire employees and implement a training and mentoring program to assist each employee reach their potential and achieve their dreams while advancing their careers.
- Ability to build relationships with clientele to identify and recommend products and services to ensure all safety needs are met
- responsible for management of physical inventory
- develop weekly work schedules based on business demand while accommodating employee availability
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- serve on regional leadership committee that acts as liaison between store manages and regional vice presidents ensuring an open line of communication between both parties and providing conflict resolution
- serve on the safety leadership committee that ensures all safety requirements are met by appropriate personnel on a timely basis
Manager
Discount Tire Company
12.2010 - 09.2016
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager
Discount Tire Company
04.2005 - 12.2010
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- went to store that needed higher caliber managers
Senior Assistant
Discount Tire Company
02.2000 - 04.2005
- Ensure that all employees have completed their required training and safety certifications on a timely basis
- Trained and developed the skill-level of Assistant Managers to help each person attain success within the company
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings and attain customer delight goals
- Responsible for all fleet accounts, adjustment sales, and special sales processed within the store
Assistant Manager
Discount Tire Company
01.1996 - 04.2005
- Offered hands-on assistance to customers, assessing needs, and providing exceptional customer service including monitoring wait times and appointments
- Expertise in the 3 Phase Customer Experience Strategy which includes building relationships with costumers, sharing findings and educating the customer, and making the safest recommendations
- Received and organized inventory to ensure it can be assessed, discrepancies can be determined and future needs can be forecasted with ease
Tire Technician
Discount Tire Company
06.1994 - 01.1996
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Followed safety guidelines and best practices
Education
High School Diploma -
Mayfield High School
Las Cruces, NM05-1995
Skills
- Performance Management
- Policy Implementation
- Strategic Planning
- Workforce Management
Timeline
Manager
Discount Tire Company
09.2016 - Current
Manager
Discount Tire Company
12.2010 - 09.2016
Manager
Discount Tire Company
04.2005 - 12.2010
Senior Assistant
Discount Tire Company
02.2000 - 04.2005
Assistant Manager
Discount Tire Company
01.1996 - 04.2005
Tire Technician
Discount Tire Company
06.1994 - 01.1996
High School Diploma -
Mayfield High School
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