Clinton Owens
Houston
Summary
Dedicated automotive service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Assistant Service Manager
Tejas Toyota
02.2022 - Current
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
Delivery Driver
FedEx Fromtrange
08.2020 - 02.2022
- Load truck and arrange packages for route of the day
- Deliver packages to resident and business locations
- Handle check on delivery payment packages.
Cashier /BDC
Autonation Chrysler Jeep Dodge Ram Spring
04.2018 - 08.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers vehicles.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Night Auditor
Quality Inn & Suites
05.2016 - 03.2018
- Balanced hotel accounts and resolved discrepancies.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
- Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
- Trained new staff members in customer service techniques and hotel operations.
Student assistant
Stephen F. Austin State University
08.2014 - 08.2017
- Reception duties such as answering incoming calls
- Custodial duties such as building maintenance.
Warehouse associate
UPS
07.2010 - 08.2015
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Managed warehouse operations and verified proper shipment procedures.
Education
Associate of Science -
Stephen F. Austin State University
High School Diploma -
Andy Dekaney High School
Houston, TX06.2010
Skills
- Customer service focus
- Staff Training and Development
- Service planning
- Positive Attitude
Timeline
Assistant Service Manager
Tejas Toyota
02.2022 - Current
Delivery Driver
FedEx Fromtrange
08.2020 - 02.2022
Cashier /BDC
Autonation Chrysler Jeep Dodge Ram Spring
04.2018 - 08.2020
Night Auditor
Quality Inn & Suites
05.2016 - 03.2018
Student assistant
Stephen F. Austin State University
08.2014 - 08.2017
Warehouse associate
UPS
07.2010 - 08.2015
Associate of Science -
Stephen F. Austin State University
High School Diploma -
Andy Dekaney High School
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