I am a reliable professional with a proven track record of success, a strong attention to detail, and a proactive mindset. I am seeking opportunities to grow and develop in a long-term career. I am conscientious, hardworking, and excel at multitasking in fast-paced environments. I am adaptable and capable of taking on any challenges, whether they are physical or mental.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Leader - Truck Driver
iFoam
Denton, TX
05.2024 - Current
Inspected equipment for proper operation before use by crew members.
Implemented cost saving measures to reduce expenses while maintaining quality standards.
Provided technical support to crew members when operating machinery or equipment.
Coordinated with other departments regarding scheduling conflicts between crews.
Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
Understood how to operate and maintain job site equipment safely and for maximum productivity.
Demonstrated best safety practices working at heights and lifting various objects.
Inspected sites before and after construction projects.
Cleaned or prepared construction sites to eliminate hazards.
Loaded or unloaded building materials to distribute machinery or tools.
Signaled equipment operators to facilitate alignment, movement or adjustment of machinery.
Transported goods to and from specified destinations in accordance with delivery schedules.
Inspected truck before and after trips, ensuring all safety regulations were followed.
Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
Resolved any disputes among crew members in a professional manner while upholding company policy.
Delegated daily tasks to team members to optimize group productivity.
Monitored task completion to meet company standards for performance.
Inspected cleanliness, organization and safety of job sites after every shift.
District Sales Manager
Washington National Insurance
Dallas, Texas
11.2023 - Current
Managed a team of sales representatives and provided training, coaching and mentoring to ensure optimal performance.
Analyzed sales data and identified trends in order to develop targeted sales plans for assigned territory.
Provided feedback on products, pricing, promotions, marketing campaigns, competitive activities and customer service issues.
Prepared weekly reports on sales activity, successes and areas needing improvement.
Conducted regular meetings with sales staff to review progress against goals.
Negotiated contracts with customers to maximize profits while meeting customer needs.
Resolved customer complaints quickly and efficiently ensuring high levels of customer satisfaction.
Maintained relationships with key accounts within the district in order to facilitate repeat business opportunities.
Collaborated with other departments such as marketing, finance, human resources and operations in order to ensure success across all areas of responsibility.
Identified potential new markets and customers that could be tapped into for increased revenue growth.
Set clear objectives and helped team members develop plans to achieve quotas.
Led, coached and developed employees to achieve sales goals.
Serviced large accounts, working to expand business reach and leveraging network connections to penetrate new accounts.
Sought out fresh business opportunities by visiting various locations
Customer Service Representative(CSR)
Aramark
Little Rock, AR
11.2016 - 11.2024
Driving delivery truck to customers with products such as medical linens, cleaning supplies, and more.
Responsible for upselling and opening new accounts.
Making sure customers have everything they need, loading and unloading my truck.
In November 2016, I was hired as a route hopper.
By February of 2017, I was trusted to run the biggest medical account we have.
In July 2017, I was promoted to Customer Service Representative on the big account I ran as a route hopper.
In 2023, I was transferred to Customer Sales Rep.
I have learned to sell and provide quality customer service with numerous accounts.
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Developed relationships with existing customers through follow-up communications.
Documented customer correspondence in Salesforce CRM to track requests, problems and solutions.
Education
Ged -
Beebe Public High School
Beebe
Skills
Operating Heavy Machinery
Service and Repair Automobiles
Inspection and Coordination Experience
Customer sales
Heavy Machinery Operation
Crew Management
Job Site Evaluation
Equipment Inspection
Project Management
Issue Troubleshooting
OSHA
Safety Guidelines
Commercial Delivery
Route Navigation
DOT Regulations
Route Planning
Defensive Driving
Punctuality
Loading Dock Operations
Strategic Planning
Client Relationship Management
New Business Development
Account Management
CRM Software
Relationship Building
Verbal and written communication
Certification
Forklift certification, 01/01/15 to 01/01/18, Certification of Completion Forklift License.
Texas Insurance License 2024
Accomplishments
#1 in Q2 District Sales at Washington National
References
References available upon request.
Timeline
Crew Leader - Truck Driver
iFoam
05.2024 - Current
District Sales Manager
Washington National Insurance
11.2023 - Current
Customer Service Representative(CSR)
Aramark
11.2016 - 11.2024
Forklift certification, 01/01/15 to 01/01/18, Certification of Completion Forklift License.
Texas Insurance License 2024
Ged -
Beebe Public High School
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