Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clinton Walker

Cortez,CO

Summary

Objective : To obtain and further my career in your company. I desire to work hard and become a dedicated asset to the business.

Overview

39
39
years of professional experience

Work History

Service Writer

Diesel Technology
07.2022 - 12.2024
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.

Service Manager

Steve Keetch Motors Inc.
04.1995 - 07.2022
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Overlook service department and mentoring for technicians.
  • Achieve General Motors training standards for technicians.
  • In charge of the hiring and termination process of employee personal.
  • Assist Warranty Administrator by getting claims paid by General Motors.
  • Manage maintenance within the service department of the dealership.

Service Technician

Downing's Inc.
01.1986 - 06.1992
  • Inspected equipment to diagnose operational issues.
  • Assisted Service Manager when necessary
  • Performed general maintenance on vehicles.
  • Obtain training with General Motors as a technician.
  • Assisted in shop maintenance.
  • Mechanical and diagnose repairs on suspensions.


Education

Diesel Mechanical Certification -

Barton Community College
Great Bend, KS
1979

High School Diploma -

Eureka High School
Eureka, KS
05.1978

Skills

  • Sales transactions
  • Schedule coordination
  • Order preparation
  • Customer service
  • Cost estimates
  • Customer service expertise
  • Invoice verification

Timeline

Service Writer

Diesel Technology
07.2022 - 12.2024

Service Manager

Steve Keetch Motors Inc.
04.1995 - 07.2022

Service Technician

Downing's Inc.
01.1986 - 06.1992

Diesel Mechanical Certification -

Barton Community College

High School Diploma -

Eureka High School

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Clinton Walker