Clinton Walker
Cortez,CO
Summary
Objective : To obtain and further my career in your company. I desire to work hard and become a dedicated asset to the business.
Overview
39
39
years of professional experience
Work History
Service Writer
Diesel Technology
07.2022 - 12.2024
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Service Manager
Steve Keetch Motors Inc.
04.1995 - 07.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Overlook service department and mentoring for technicians.
- Achieve General Motors training standards for technicians.
- In charge of the hiring and termination process of employee personal.
- Assist Warranty Administrator by getting claims paid by General Motors.
- Manage maintenance within the service department of the dealership.
Service Technician
Downing's Inc.
01.1986 - 06.1992
- Inspected equipment to diagnose operational issues.
- Assisted Service Manager when necessary
- Performed general maintenance on vehicles.
- Obtain training with General Motors as a technician.
- Assisted in shop maintenance.
- Mechanical and diagnose repairs on suspensions.
Education
Diesel Mechanical Certification -
Barton Community College
Great Bend, KS1979
High School Diploma -
Eureka High School
Eureka, KS05.1978
Skills
- Sales transactions
- Schedule coordination
- Order preparation
- Customer service
- Cost estimates
- Customer service expertise
- Invoice verification
Timeline
Service Writer
Diesel Technology
07.2022 - 12.2024
Service Manager
Steve Keetch Motors Inc.
04.1995 - 07.2022
Service Technician
Downing's Inc.
01.1986 - 06.1992
Diesel Mechanical Certification -
Barton Community College
High School Diploma -
Eureka High School