Clinton R Byrd
Cookeville,TN
Summary
Adept at navigating high-stress situations, I significantly enhanced customer loyalty and satisfaction at ByrdShaw Enterprises LLC through empathetic resolution of complaints and expert dispute management. My proficiency in customer service and problem-solving, coupled with a keen ability to analyze service metrics for continuous improvement, marks a track record of developing strategies that bolster client retention and positive feedback.
Overview
17
17
years of professional experience
Work History
Customer Service Representative/C.E.O
ByrdShaw Enterprises LLC
04.2017 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Customer Service Representative
National Bank Card Systems
06.2008 - 08.2010
- I educating business owners about the benefits of credit card processing, ATM services and retail ticket loans for merchant services.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
Mortgage Banker Consultant
Wachovia Home Loans
06.2005 - 06.2008
- Worked with underwriters to fix application problems and resolve issues.
- Boosted customer satisfaction by providing tailored mortgage solutions and exceptional service.
- Proactively identified opportunities for cross-selling additional products or services to existing clients.
- Located and pre-qualified customers for mortgages.
Education
High School Diploma -
NJ Life And Health Insurance Training
Newark, NJ06.2009
High School Diploma -
RETC Accelerated Mortgage Training School, 2005
Randolph NJ04.2005
High School Diploma -
Prepaid Legal School of Marketing And Sales, 2002
Ada, OK03.2002
Associate of Science - Business Management
Morris County College
Randolph, NJ05.1995
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking sales, marketing and human relations
Timeline
Customer Service Representative/C.E.O
ByrdShaw Enterprises LLC
04.2017 - 05.2022
Customer Service Representative
National Bank Card Systems
06.2008 - 08.2010
Mortgage Banker Consultant
Wachovia Home Loans
06.2005 - 06.2008
High School Diploma -
NJ Life And Health Insurance Training
High School Diploma -
RETC Accelerated Mortgage Training School, 2005
High School Diploma -
Prepaid Legal School of Marketing And Sales, 2002
Associate of Science - Business Management
Morris County College
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