Clinton R. Little
New London,NC
Summary
Motivated individual with exceptional experience in customer service and accounting. Positively skilled in building customer relationships and understanding customer needs. Expertise in financial recordkeeping and fostering positive team environments showcases ability to drive results and exceed expectations.
Overview
33
33
years of professional experience
Work History
Online Seller
EBay Store
07.2023 - Current
- Managed product sales and returns to maintain customer satisfactions and minimize losses.
- Organized and photographed all merchandise for sale.
- Packed, labeled, and shipped products to customers within specific timelines.
- Wrote basic html templates for attractive and clear listings.
- Answered email inquiries and resolved all customer issues or problems.
- Kept accurate inventory records and availability.
Customer Service Manager
Charlotte Metro APA
08.2005 - 05.2023
- Managed and maintained confidential and sensitive information with discretion of 4,000+ customer accounts and records.
- Provided exceptional customer service when addressing customer inquiries or concerns via phone calls, text, FB messenger and email correspondence.
- Maintained accurate financial records by reconciling daily cash receipts and reports.
- Verified and analyzed statistical and handicap records
- Established and monitored tournament data and software.
Accounting Manager
Engman-Taylor Company, Inc.
04.2000 - 08.2005
- Managed all accounts receivable and accounts payable transactions and procedures.
- Sole administrator of on-line banking reconciliations, monthly balance sheet statements, and month-end closeout procedures.
- Prepared sales & use tax reports and reconciliations.
- Managed successful audits by collaborating effectively with internal and external auditors.
Accountant/HR Coordinator
Accro, Inc.
03.1993 - 04.2000
- Maintained up-to-date knowledge on professional accounting standards to ensure accurate financial recordkeeping.
- Managed and maintained new and existing customer lines of credit and information.
- Coordinated training and orientation of new and temporary employees.
- Administered employee handbooks and benefit packages.
Accounting Clerk
Accro Tools, Inc.
03.1992 - 03.1993
- Responsible for all accounts receivables and payables transactions.
- Applied proper codes to invoices, organized files, and maintained receipts to ensure records were organized and easily accessible when needed.
- Assisted with shipping and receiving duties when needed.
- Demonstrated adaptability by learning new software tools and accounting practices to ensure standard and professional growth.
Sales Associate
Dillards Department Store
10.1991 - 12.1991
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately process POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Manager
Southeast Food Systems
05.1991 - 09.1991
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment and resolving personality conflicts.
Education
Bachelor of Science - Major: Psychology / Minor: Accounting
Wingate University
Wingate, NC05.1991
Skills
- Accounting Procedures
- Inventory Management & Pricing
- Customer Engagement
- Online Platforms
Timeline
Online Seller
EBay Store
07.2023 - Current
Customer Service Manager
Charlotte Metro APA
08.2005 - 05.2023
Accounting Manager
Engman-Taylor Company, Inc.
04.2000 - 08.2005
Accountant/HR Coordinator
Accro, Inc.
03.1993 - 04.2000
Accounting Clerk
Accro Tools, Inc.
03.1992 - 03.1993
Sales Associate
Dillards Department Store
10.1991 - 12.1991
Assistant Manager
Southeast Food Systems
05.1991 - 09.1991
Bachelor of Science - Major: Psychology / Minor: Accounting
Wingate University
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