Clio Rodriguez
Pittsburgh,PA
Summary
Dynamic Behavioral Health First Responder with a proven track record at Resources for Human Development, excelling in crisis de-escalation and compassionate support. Additionally skilled in order entry, customer service, and retail. Committed to fostering positive outcomes for all those I serve.
Overview
10
10
years of professional experience
Work History
Behavioral Health First Responder
Resources for Human Development
01.2025 - Current
- Deescalate individuals experiencing a mental health crisis
- Provide emotional support to those in crisis
- Provide tangible goods (clothing, snacks, toys) to those in crisis
- Transport those in crisis to appropriate facilities
- Petition for a 302 for those who are actively posing a danger to themselves and/or others
- Communicate with EMS, police, and Resolve when additional services are required
- Respond in a timely manner to crisis calls, ensuring team leaves within four minutes of receiving call
- Document and describe all client interactions and specify what treatment they received (i.e. transport to a hospital or rehab; connection with mental health and/or substance abuse organizations; deescalation and emotional support; tangible goods such as snacks, clothing, and sensory toys; 302 commitment)
- Occasionally assume the role of dispatcher when needed
- Safely operate an emergency vehicle
Program Specialist/Clinical Coordinator
Resources for Human Development
07.2024 - 01.2025
- Prepare for and facilitate treatment team meetings
- Run groups designed to engage and support the residents
- File for and facilitate civil commitment hearings
- Manage resident finances
- Deescalate residents in times of crisis
- Connect residents with community supports
- Complete weekly unit census
- Transport residents to and from appointments
- Continually expand upon knowledge of IDD and mental illnesses to best assist the residents
- Be responsible for on-call duties at least one week per every four weeks
- Coordinate finances, admission, discharge, housing, health insurance, etc. for residents
- Manage up to 12 caseloads at any given time
Psychiatric Rehab Worker
Resources For Human Development
04.2024 - 07.2024
- Assist residents in gaining and developing skills for daily living
- Set goals focused on growth and well-being with residents
- Run groups designed to engage and support the residents
- Create detailed notes and shift summaries to keep track of resident behavior, mood, and progress
- Conduct client rounds to check on residents
- Deliver compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress
- Provide crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Implement therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms
Delivery Driver
Amazon Flex
11.2023 - 12.2024
- Complete on-time deliveries by choosing best and most efficient routes
- Deliver packages to customer doorsteps and business offices
- Maintain upbeat, positive attitude in busy, customer-focused environment
- Operate vehicle safely in highly congested areas with no traffic violations
- Read maps, follow oral, and written instructions and use GPS technology to make deliveries
AI Trainer
Data Annotation
11.2023 - 04.2024
- Edit AI chatbot responses for accuracy, helpfulness, and safety
- Compare AI chatbot responses for quality assessment
- Determine factual accuracy and safety of AI chatbot responses
- Pay attention to detail while completing assignments
Customer Service Representative
Figo Pet Insurance
05.2023 - 12.2023
- Handle customer inquiries and suggestions courteously and professionally
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Exceed performance metrics consistently, recognized as a top performer
- Respond to customer requests for products, services, and company information
- Develop rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Process payments and provided coverage information to customers
- Create multiple documents that detailed insurance coverage in a digestible and customer-friendly way
- Use live chat and email software to communicate effectively and efficiently with customers
Patient Service Representative
CHC Solutions, Inc. Continuum Branch
07.2020 - 11.2022
- Offer advice and assistance to customers, resolving issues promptly
- Maintain customer satisfaction and resolved discrepancies effectively
- Facilitate patient registration and provided compassionate support
- Enter and print durable medical equipment orders for processing/fulfillment, ensuring accuracy and following patients’ healthcare coverage
- Use live chat and email software to communicate with customers efficiently and effectively
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic
Intern
Allegheny County Adult Probation Office
09.2019 - 11.2019
- Organize defendant files by active or inactive status
- Learn safety/self-protection techniques for fieldwork
- Gain hands-on experience in various software programs, increasing proficiency and expanding technical skill set
- Support staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Observe probation officers deescalate conflicts with defendants
- Accompany officers on field visits to neighborhoods and clinics
- Take notes during in-office meetings with defendants
- Attend meetings on rules and regulations changes for officers
Residential Program Worker
SPHS The Care Center, Inc.
09.2018 - 03.2019
- Manage program operations and participant activities with detailed record keeping
- Assist clients in improving life choices and accessing necessary resources
- Respond to incidents and emergencies, following safety procedure
- Foster a positive living environment for residents by maintaining clean, organized, and welcoming communal spaces within the residence
- Manage crisis situations effectively through de-escalation techniques and timely interventions when necessary
Sales Associate
Five Below, Inc.
02.2015 - 10.2016
- Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handle cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Build relationships with customers to encourage repeat business
- Manage returns, exchanges and refunds in accordance with store policy
- Maintain calm demeanor and professionally managed issues in busy, high-stress situations
- Help customers locate products and check store system for merchandise at other sites
- Answer customer questions about sizing, accessories, and merchandise care
- Rotate stock and restocked shelves to maintain product availability and store appearance
Education
Bachelor of Arts - Administration of Justice
University Of Pittsburgh
Pittsburgh, PA08.2020
High School Diploma -
Fox Chapel Area High School
Pittsburgh, PA06.2014
Skills
- Exceptional complaint resolution
- Proficient in recordkeeping and data management
- Knowledgeable in medical terminology
- Experienced in providing retail store support
- Strong customer service background
- Skilled in inbound and outbound calling for effective communication
- Highly organized with excellent time management abilities
- Computer savvy with a knack for utilizing technology effectively
- Ability to learn new skills and roles quickly
- Skilled in crisis de-escalation
- Experienced with individuals with mental illness, IDD, and addiction
Timeline
Behavioral Health First Responder
Resources for Human Development
01.2025 - Current
Program Specialist/Clinical Coordinator
Resources for Human Development
07.2024 - 01.2025
Psychiatric Rehab Worker
Resources For Human Development
04.2024 - 07.2024
Delivery Driver
Amazon Flex
11.2023 - 12.2024
AI Trainer
Data Annotation
11.2023 - 04.2024
Customer Service Representative
Figo Pet Insurance
05.2023 - 12.2023
Patient Service Representative
CHC Solutions, Inc. Continuum Branch
07.2020 - 11.2022
Intern
Allegheny County Adult Probation Office
09.2019 - 11.2019
Residential Program Worker
SPHS The Care Center, Inc.
09.2018 - 03.2019
Sales Associate
Five Below, Inc.
02.2015 - 10.2016
Bachelor of Arts - Administration of Justice
University Of Pittsburgh
High School Diploma -
Fox Chapel Area High School
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