Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer Experience
Clinical Experiance
Volunteer Experience
Clinical Experiance
RegisteredNurse
Calli Liotta

Calli Liotta

Exeter,CA

Summary

As a recent graduate with a Bachelor of Science in Nursing (BSN) and excellent educational credentials, I am eager to embark on my nursing career in a dynamic healthcare setting. My hands-on patient care experience across various healthcare facilities in the United States has equipped me with fundamental knowledge of patient care, HIPAA, and healthcare policies. I am passionate about applying my education, skills, and compassion to make a positive impact on patients' lives. Through clinical rotations in diverse settings, I have honed my abilities in patient assessment, medication administration, and interdisciplinary collaboration. I am excited to bring my passion for patient advocacy, evidence-based practice, and continuous learning to a nursing role where I can contribute to achieving optimal patient outcomes and positively impact the healthcare team.

Overview

21
21
years of professional experience
1
1
Certificate

Work History

CERTIFIED NURSING ASSISTANT and HEALTH UNIT COORDINATOR

KAWEAH HEALTH
04.2020 - 02.2024
  • Set up rooms and machines for new patient admissions (also assisted with setting up new patients)
  • Aided with Activities of Daily Living
  • Delivered Blood Products and Cultures
  • Practiced and understood infectious disorders and methodologies for infection control
  • Applied empathetic care and compassion to all residents, regardless of diagnosis
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Transported patients between rooms and testing locations.
  • Delivered high-quality care to 6-24 patients in hospital on Cardiac ICU and ICU floor.
  • Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
  • Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
  • Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.

RIDESHARE

UBER / LYFT
09.2018 - 01.2019
  • Provide superior customer service with a sense of urgency, safety, and kindness
  • Engage clients in suitable manner per client
  • Use proven methods to better improve time management and safety
  • Assisted clients with loading and unloading.
  • Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
  • Efficient route planning and strategic scheduling of rides.
  • Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
  • Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
  • Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
  • Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Adhered to all safety regulations and traffic laws while driving.
  • Remained calm and poised in emergent situations.
  • Drove VIPs to corporate events and meetings.

STORE MANAGER

NIGHT DREAMS
02.2014 - 07.2015
  • Resolved customer concerns in a timely and empathetic manner
  • Maintained inventory records, supply management, specialty orders, and supply orders
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

STORE MANAGER/ ACCOUNTS PAYABLE

MAIN STREET COIN CO
03.2005 - 07.2013
  • Assisted customers/clients in purchases and sales
  • Maintained inventory records, supply management, specialty orders, supply orders and layaways
  • Built and maintained website, electronic communication, and advertisement
  • Computer and security system maintenance
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Mitigated risks by working closely with staff members and assessing performance.

MANAGER (SALES AND COLLECTIONS)

ADVANCE AMERICA
09.2009 - 02.2010
  • Banking, collections/following up on delinquent payments, audits, marketing, loss prevention
  • Customer service (Assisted loan requests, collections/delinquent payments, resolved complaints, answered phones)
  • Maintained invoices, kept records and logs of transactions
  • Provided exceptional customer service, resolving inquiries and addressing concerns promptly and professionally.
  • Mentored new hires on company procedures, policies, and software systems to assist them in becoming proficient processors quickly.
  • Participated in regular team meetings to discuss challenges faced, share insights, provide feedback on system improvements, or suggest new initiatives that could enhance the overall consumer lending experience.
  • Exceeded monthly goals consistently which resulted in increased profitability for the department and organization.
  • Reviewed and validated details of loan applications and closing documentation.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
  • Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
  • Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
  • Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.

CUSTOMER SERVICE REPRESENTATIVE/ INSURANCE REPRESENTATIVE

CIGNA
01.2003 - 01.2004
  • Resolved customer billing and service complaints/changes for Disney and NFL
  • Answered phones, assisted clients on health insurance billing, coverage, and general benefit options
  • Maintained pertinent records and logs relating to clients calls and inquiries
  • Highly trained in HIPPA.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed electronic records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered prompt service to prioritize customer needs.

Education

Bachelor of Science - Nursing

Nightingale College
Salt Lake City, UT
02.2024

Associate of Science -

West Hills College Lemoore
01.2021

General Education (focus on pre-nursing/ psychology) -

(2006-2007) Paramedic (2005) Emergency Medical Technician (2020) Phlebotomy Tech
Visalia, CA
01.2020

Bachelor’s degree of Psychology -

University of Phoenix
Phoenix, AZ
01.2005

Diploma –General Education -

Exeter Union High School
Exeter, CA
01.2001

Skills

  • Strong knowledge of injury prevention
  • Excellent communication skills
  • Attention to detail
  • Patient-focused care
  • Mobility Assistance
  • Electronic Charting
  • Condition Monitoring
  • Collecting/ Monitoring/ Recording vital signs
  • Critical Thinking
  • CAUTI/ Infection prevention knowledge
  • Wound Care
  • Catheter and Port Care

Certification

  • CNA - Certified Nurse Assistant 01/2021
  • BLS- Basic Life Support 01/2022


Timeline

CERTIFIED NURSING ASSISTANT and HEALTH UNIT COORDINATOR

KAWEAH HEALTH
04.2020 - 02.2024

RIDESHARE

UBER / LYFT
09.2018 - 01.2019

STORE MANAGER

NIGHT DREAMS
02.2014 - 07.2015

MANAGER (SALES AND COLLECTIONS)

ADVANCE AMERICA
09.2009 - 02.2010

STORE MANAGER/ ACCOUNTS PAYABLE

MAIN STREET COIN CO
03.2005 - 07.2013

CUSTOMER SERVICE REPRESENTATIVE/ INSURANCE REPRESENTATIVE

CIGNA
01.2003 - 01.2004

Bachelor of Science - Nursing

Nightingale College

Associate of Science -

West Hills College Lemoore

General Education (focus on pre-nursing/ psychology) -

(2006-2007) Paramedic (2005) Emergency Medical Technician (2020) Phlebotomy Tech

Bachelor’s degree of Psychology -

University of Phoenix

Diploma –General Education -

Exeter Union High School

Volunteer Experience

  • LGBT Visalia and LGBT Fresno, head organizer, 2019, Current, Fundraising for local LGBT services: including health, emotional and physical support., Making phone calls, creating emails and flyers, as well as merchandise and additional marketing needs., Supporting other non-profits in advertising events and providing any needed support.
  • Elementary School, aide, 2014, 2019
  • Ladies Club, head chairman of a fundraising committee, 2011, 2013, Made phone calls, created emails and flyers, Banking, maintaining attendance logs, booking reservations, and planning events, planned auctions., Helped to raise over $200,000 a year.
  • Elementary Schools, teacher’s aide/ office assistant, 2008, 2014
  • Rancho de Sus Ninos, summer worker, Mexico, 2003, 2003, Assisted in construction to expand the main building and kitchen., Installed computers, laid Ethernet cabling and set up internet access, During down time, helped care for children in the orphanage.
  • Habitat for Humanity, volunteer, Los Angeles, CA, 2002, 2002, Help to frame homes, pour concrete, install shingles for roofing, paint and apply exterior stucco to houses.
  • World Changers, volunteer, Modesto, CA, 2001, 2001, Laid shingles for roofing, clean exterior and interior of homes, plant trees/grass/flowers, etc.

Clinical Experiance

  • Fresenius Medical Care North America (Dialysis). Denver, CO
  • Advent Health. New Smyrna, FL
  • Hearthstone. Sparks, NV
  • Reformed Presbyterian. Pittsburg, PA
  • Providence Point. Pittsburg, PA
  • Alta Skilled Nursing and Rehabilitation Center. Reno, NV



Volunteer Experience

  • LGBT Visalia and LGBT Fresno, head organizer, 2019, Current, Fundraising for local LGBT services: including health, emotional and physical support., Making phone calls, creating emails and flyers, as well as merchandise and additional marketing needs., Supporting other non-profits in advertising events and providing any needed support.
  • Elementary School, aide, 2014, 2019
  • Ladies Club, head chairman of a fundraising committee, 2011, 2013, Made phone calls, created emails and flyers, Banking, maintaining attendance logs, booking reservations, and planning events, planned auctions., Helped to raise over $200,000 a year.
  • Elementary Schools, teacher’s aide/ office assistant, 2008, 2014
  • Rancho de Sus Ninos, summer worker, Mexico, 2003, 2003, Assisted in construction to expand the main building and kitchen., Installed computers, laid Ethernet cabling and set up internet access, During down time, helped care for children in the orphanage.
  • Habitat for Humanity, volunteer, Los Angeles, CA, 2002, 2002, Help to frame homes, pour concrete, install shingles for roofing, paint and apply exterior stucco to houses.
  • World Changers, volunteer, Modesto, CA, 2001, 2001, Laid shingles for roofing, clean exterior and interior of homes, plant trees/grass/flowers, etc.

Clinical Experiance

  • Fresenius Medical Care North America (Dialysis). Denver, CO
  • Advent Health. New Smyrna, FL
  • Hearthstone. Sparks, NV
  • Reformed Presbyterian. Pittsburg, PA
  • Providence Point. Pittsburg, PA
  • Alta Skilled Nursing and Rehabilitation Center. Reno, NV



Calli Liotta