Clive Anderson Jr.
Queens,NY
Summary
I am a technical support specialist with hands-on experience working with Siemens Mobility equipment like the ACS-64, ALC-42, and SC-44. I focus on quickly solving technical issues, minimizing downtime, and improving processes. I adapt to changes and strive to improve not only my own skills but also support team growth.
By building strong relationships with customers and teams, I provide solutions that keep systems running smoothly. My goal is to contribute to long-term improvements through innovation and consistency, ensuring success for both the team and the company.
Overview
16
16
years of professional experience
Work History
Technical Support Specialist
Siemens Mobility
Wilmington, DE
07.2024 - Current
- Delivered technical support for Siemens Locomotive (ACS-64, SC-44 and ALC-42) supplied to customer, ensuring prompt resolution of customer issues to minimize downtime.
- Built strong relationships with customers and internal teams to identify needs and provide tailored solutions.
- Diagnosed and resolved hardware and software issues using Siemens technology and other microsoft provided systems.
- Provided technical guidance and training to customers and internal teams to enhance system efficiency and user confidence.
- Identified recurring issues and collaborated with engineering teams to implement long-term improvements.
Technical Support Engineer
Siemens Mobility
Philadelphia, PA
06.2021 - 07.2024
- Continued from previous experience
- Increased knowledge on ACS-64 and ALC-42 locomotives
Technical Support Engineer
Siemens Mobility
Long Island City, NY
11.2016 - 06.2021
- Provided on-site and remote technical support for Amtrak's ACS-64 locomotives.
- Performed commissioning, integration, maintenance, and troubleshooting of railway systems and components.
- Managed service operations, addressing customer issues with precision and efficiency.
- Used diagnostic tools and schematics to resolve equipment failures and apply software/firmware updates.
- Conducted fleet monitoring via TCD, Railagent, and Work Management Services (WMS).
- Assisted with preventive maintenance, root cause analysis, and material distribution.
- Contributed to the creation of sales leads and participated in service planning.
Field Technician
Kawasaki Railcar
New York, NY
01.2015 - 11.2016
- Supported the servicing of new and converted MTA rail cars (R157, R160, R142/R188).
- Troubleshot and repaired mechanical/electrical failures in transit rail cars.
- Tested and modified subsystems including HVAC, brakes, propulsion, and communication systems.
- Performed functional and acceptance testing on railcars, focusing on system reliability and performance.
- Assisted with equipment modifications, including internal parts servicing and part replacements.
Function Test Technician
Kawasaki Railcar
Yonkers, NY
03.2009 - 01.2015
- Performed functional testing and system modifications on MTA, PATH, and Metro North railcars.
- Installed and tested CBTC systems, including wiring, continuity, and high-potential testing.
- Conducted troubleshooting, equipment fault diagnosis, and system upgrades.
- Tested various railcar equipment, such as HVAC, brake control, and communication systems.
Education
High School Diploma -
Central Texas College
Killeen, TX08-2008
Skills
- Problem Solving: Quickly identifying and fixing technical issues to reduce downtime
- Customer Support: Building strong relationships and providing tailored solutions to meet customer needs
- Teamwork: Collaborating with internal teams to improve processes and resolve issues
- Technical Knowledge: Adapting to new systems and technologies quickly to stay efficient
- Training: Helping others understand complex systems through guidance and support
Extended Experience
- Software Test Analyst
Telephonics
Apr 2013 - Jun 2013
- Field Technician
Prevost
May 2012 - Sep 2012
- Technician
Bombardier
Jul 2006 - Jan 2007
Timeline
Technical Support Specialist
Siemens Mobility
07.2024 - Current
Technical Support Engineer
Siemens Mobility
06.2021 - 07.2024
Technical Support Engineer
Siemens Mobility
11.2016 - 06.2021
Field Technician
Kawasaki Railcar
01.2015 - 11.2016
Function Test Technician
Kawasaki Railcar
03.2009 - 01.2015
High School Diploma -
Central Texas College