Clive Anderson Jr.
Queens,NY
Summary
I am a technical support specialist with hands-on experience working with Siemens Mobility equipment like the ACS-64, ALC-42, and SC-44. I focus on quickly solving technical issues, minimizing downtime, and improving processes. I adapt to changes and strive to improve not only my own skills but also support team growth.
By building strong relationships with customers and teams, I provide solutions that keep systems running smoothly. My goal is to contribute to long-term improvements through innovation and consistency, ensuring success for both the team and the company.
Overview
16
16
years of professional experience
Work History
Technical Support Specialist
Siemens Mobility
07.2024 - Current
- Delivered technical support for Siemens Locomotive (ACS-64, SC-44 and ALC-42) supplied to customer, ensuring prompt resolution of customer issues to minimize downtime.
- Built strong relationships with customers and internal teams to identify needs and provide tailored solutions.
- Diagnosed and resolved hardware and software issues using Siemens technology and other microsoft provided systems.
- Provided technical guidance and training to customers and internal teams to enhance system efficiency and user confidence.
- Identified recurring issues and collaborated with engineering teams to implement long-term improvements.
Technical Support Engineer
Siemens Mobility
06.2021 - 07.2024
- Continued from previous experience
- Increased knowledge on ACS-64 and ALC-42 locomotives
Technical Support Engineer
Siemens Mobility
11.2016 - 06.2021
- Provided on-site and remote technical support for Amtrak's ACS-64 locomotives.
- Performed commissioning, integration, maintenance, and troubleshooting of railway systems and components.
- Managed service operations, addressing customer issues with precision and efficiency.
- Used diagnostic tools and schematics to resolve equipment failures and apply software/firmware updates.
- Conducted fleet monitoring via TCD, Railagent, and Work Management Services (WMS).
- Assisted with preventive maintenance, root cause analysis, and material distribution.
- Contributed to the creation of sales leads and participated in service planning.
Field Technician
Kawasaki Railcar
01.2015 - 11.2016
- Supported the servicing of new and converted MTA rail cars (R157, R160, R142/R188).
- Troubleshot and repaired mechanical/electrical failures in transit rail cars.
- Tested and modified subsystems including HVAC, brakes, propulsion, and communication systems.
- Performed functional and acceptance testing on railcars, focusing on system reliability and performance.
- Assisted with equipment modifications, including internal parts servicing and part replacements.
Function Test Technician
Kawasaki Railcar
03.2009 - 01.2015
- Performed functional testing and system modifications on MTA, PATH, and Metro North railcars.
- Installed and tested CBTC systems, including wiring, continuity, and high-potential testing.
- Conducted troubleshooting, equipment fault diagnosis, and system upgrades.
- Tested various railcar equipment, such as HVAC, brake control, and communication systems.
Education
High School Diploma -
Central Texas College
Killeen, TX08-2008
Skills
- Problem Solving: Quickly identifying and fixing technical issues to reduce downtime
- Customer Support: Building strong relationships and providing tailored solutions to meet customer needs
- Teamwork: Collaborating with internal teams to improve processes and resolve issues
- Technical Knowledge: Adapting to new systems and technologies quickly to stay efficient
- Training: Helping others understand complex systems through guidance and support
Extended Experience
- Software Test Analyst
Telephonics
Apr 2013 - Jun 2013
- Field Technician
Prevost
May 2012 - Sep 2012
- Technician
Bombardier
Jul 2006 - Jan 2007
Timeline
Technical Support Specialist
Siemens Mobility
07.2024 - Current
Technical Support Engineer
Siemens Mobility
06.2021 - 07.2024
Technical Support Engineer
Siemens Mobility
11.2016 - 06.2021
Field Technician
Kawasaki Railcar
01.2015 - 11.2016
Function Test Technician
Kawasaki Railcar
03.2009 - 01.2015
High School Diploma -
Central Texas College
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