Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Clive Higgins Jr

Bridgeport,CT

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings.

Overview

13
13
years of professional experience

Work History

Customer Service Representative/Lyft Admin

Coordinated Transportation Solutions
01.2024 - Current
  • Initially, CSR responsibilities involved accurately gathering and inputting information to effectively book and secure medical rides for our insurance members.
  • After being recognized for my strong attention to detail, I was promoted to the Lyft Admin Team, where my primary responsibilities involved reviewing, modifying, and approving trips submitted by CSRs.
  • The company launched a new trip booking system, and I was selected to help lead the testing process.
  • After I became proficient in both the new and old systems, I was asked to assist in training our new hire classes.

Store Associate

Aldi
10.2020 - 11.2023
  • Main responsibilities included ensuring that the Meat, Produce, Bread, and Cooler/Freezer areas were clean, well-stocked, and organized.
  • By enhancing my efficiency at the cash register and maintaining the zones, I was able to boost workflow, thereby positively impacting the store’s productivity.
  • Through my experience at the store, I assisted my fellow associates by sharing the knowledge I gained, which they could apply to their daily shift tasks, rather than relying solely on the store training.
  • As I became more efficient, I could complete more daily tasks.
  • Handling daily store tasks and attending to store needs only enhanced my overall customer service, allowing me to inform our customers more accurately and confidently.

Steward

Uncle Buck’s Fish Bowl & Grill
10.2017 - 08.2020
  • I was initially assigned to the Dishwasher station, where I washed and prepped all cookware, silverware, and tableware for the kitchen to use throughout the day.
  • After three months, I was recognized for my work ethic. I was placed at the Salad station, where my responsibilities grew to include keeping an inventory of all kitchen items and prepping different foods and ingredients for a restaurant serving about 400 patrons a night.
  • Three months later, I moved up to the Pizza and Frying stations. I properly cleaned the kitchen appliances, including the grill vents, deep fryer, grill gate, and grease tray, ensuring everything was up to code before and after use.
  • After two months, the kitchen manager acknowledged my commitment to excellence and my ability to exemplify the role and decided to promote me to the Grill station. This promotion allowed me to apply all the skills I had been cultivating since my start date.
  • In addition to my responsibilities at the grill station, I was charged with overseeing the expedition process for the kitchen. This role involved working closely with the line cooks to ensure the highest quality entrées were served.

Associate Sales Representative

YOR Health
09.2014 - 02.2017
  • Collaborated with a team to coordinate meetings, secure appointments, and organize conferences.
  • Assisted with cold calling and door-to-door sales to promote the company’s products.
  • Supported product demonstrations, outlined benefits, and highlighted growth potential in front of groups of prospective clients.

Volunteer

Habitat for Humanity
Bridgeport, CT
09.2012 - 05.2014
  • I helped build an eco-friendly home where I learned to use various machinery such as circular saws, jointers, bandsaws, and Sawzalls/reciprocating saws.
  • I utilized different tools, including tape measures, speed squares, L rulers, and levels to accurately measure plywood, sheetrock and foundations.
  • I lifted heavy materials using proper techniques to carry and transport the cut materials, large tools, and other equipment.
  • I handled the inventory of all materials and equipment on site. I also ensured that all volunteers maintained clean workstations and accurate records of tool readiness.

Education

High School Diploma -

Bullard Havens Tech
Bridgeport, CT
06-2014

Skills

  • Customer service
  • Inventory management
  • Cash management
  • Cashiering
  • Employee training
  • Team collaboration
  • Effective communication
  • Attention to detail
  • Problem solving
  • Data entry

References

References available upon request.

Timeline

Customer Service Representative/Lyft Admin

Coordinated Transportation Solutions
01.2024 - Current

Store Associate

Aldi
10.2020 - 11.2023

Steward

Uncle Buck’s Fish Bowl & Grill
10.2017 - 08.2020

Associate Sales Representative

YOR Health
09.2014 - 02.2017

Volunteer

Habitat for Humanity
09.2012 - 05.2014

High School Diploma -

Bullard Havens Tech

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