Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Affiliations
Timeline
Generic

Clive Plummer

Sunrise,FL

Summary

  • As a driven and passionate individual, I plan to use my experience with Business service, Finance and Customer Service to further my skills and company to greater heights. With past training and education combined with 8-10 years of Business/Customer service, Sales experience, advice for improvement is always welcome. I've been called to perform supervisor task on occasion as well as being literate in multiple operating systems and software applications. Qualifications summary Several years of developing entry level to management skills that range from business, customer service, finance, and communications that will make me an excellent candidate for this position.
  • Skills experience: Flexibility, Eagerness to learn, critical thinker, Active listener, multitasker, prioritized, proficient written and oral communications, facilitating of meetings, executing of change, Reporting and data analyzing.
  • Experienced with managing enterprise accounts and building long-term client relationships. Utilizes strategic planning and communication to enhance customer satisfaction and business growth. Track record of leveraging negotiation skills to meet organizational goals and drive client success.

Overview

18
18
years of professional experience

Work History

Enterprise Account Manager

Comcast Business
04.2023 - Current
  • Increased revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
  • Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
  • Built and cultivated healthy pipeline of customers interested in partnering with company.
  • Enhanced client relationships by actively engaging with key stakeholders and addressing their concerns.
  • Achieved sales targets consistently by implementing effective account management strategies and providing exceptional customer service.
  • Developed creative solutions to meet individual client needs.
  • Successfully negotiated multi-year contracts, resulting in long-term business commitments and increased profitability.
  • Provided exceptional pre-and post-sales support to clients, ensuring their satisfaction and driving repeat business.

Specialist II Sales/Product Support & Analysis

Comcast
02.2021 - 04.2023
  • Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
  • Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
  • Managed and prioritized multiple projects simultaneously, worked independently and drove results.

Sales Support & Analysis

Comcast
02.2017 - 01.2021
  • Providing Sales support To multiple sales teams in Florida (Business, Government, Healthcare Midmarket, Hospitality.
  • Closing sales / Creating and Managing contracts for clients.
  • Managing of Finance reports which include Decommission, National Tracker report, and Hold Acceleration report.
  • Resolving issues regarding Sales orders/ Billing escalations related to Corporate businesses.
  • Managing Hospitality orders with numerous Hotels ensuring scheduled installs occur without any fallout.
  • Managing & Updating many different reports to ensure accuracy within the company.
  • Managing Numerous project calls in Place of Sales & Operation Directors within the company.
  • Supported promotional plans by updating signage with price changes.

Business Coordinator

Comast
06.2014 - 02.2017
  • Transition to Day of install team within requires fast acting skills of navigation, effective communication with team, on-site technician and supervisor, customers and internal support.
  • Real time support as needed, this role requires me to be adverse and agile to help meet or exceed daily deliverables which impacts the south Florida region.
  • Developed and maintained relationships with prospect customers and suppliers through order validation and Order entry.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

01.2013 - 06.2014
  • Receive inbound calls regarding customer billing, product or service knowledge, and effective ways to get the best out of there service and products.
  • Tactful handling of each customer concern in a timely manner to meet performance metrics and issue resolution to 100% completion.
  • Effective multitasking and listening skills to maneuver, change and update several platforms for internal use.
  • Teleperformance Subject matter expert with managerial duties.

11.2011 - 01.2013
  • Considerable knowledge of day to day operations that effectively led me to assist and operate a team of 11 to 15 employees.
  • Analytical thinking aimed at resolving customers and employee issues in a proactive manner.
  • Wide range of task that consisted of billing concerns, internal reporting and agent performance tracking, As well as meeting daily team goals.
  • Publix Cashier with Advancement to customer service.

05.2007 - 12.2009
  • Premier customer service with greeting and handling customer concerns and questions.
  • Transaction and money handling.

Education

AA - Business management

Broward college
2014

High School Diploma -

Dillard High School
Fort Lauderdale, FL
2008

Skills

  • Microsoft Office: Word, Access, Excel, PowerPoint, and outlook Tableu etc
  • Internal software CSG, AmDocs, Workbench, salesforce, Orion
  • Microsoft Office
  • Outlook
  • PowerPoint
  • Word
  • Sales support
  • Employee relations
  • Goal attainment
  • Sales presentations
  • Key account management
  • Customer relationship management
  • Sales strategies
  • Sales process optimization
  • Client engagement
  • Collaborative mindset

Additional Information

  • Accomplishments , Numerous awards for being #1 in all active criteria within company. 2013 award winner of BLUE DIAMOND achievement for top performance for a rolling 6 months.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 4 in the development of Numerous project impacting mid markets.
  • Increasing Base 5+%
  • Growing CBG into my portfolio

Affiliations

  • Member, BEN (Black Employee Network, 2014 to Current

Timeline

Enterprise Account Manager

Comcast Business
04.2023 - Current

Specialist II Sales/Product Support & Analysis

Comcast
02.2021 - 04.2023

Sales Support & Analysis

Comcast
02.2017 - 01.2021

Business Coordinator

Comast
06.2014 - 02.2017

01.2013 - 06.2014

11.2011 - 01.2013

05.2007 - 12.2009

AA - Business management

Broward college

High School Diploma -

Dillard High School

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Clive Plummer